6/10 Okay
Rosamaria
6 January 2025
Liked: Cleanliness, staff & service
When we checked in we were told about what was included in hotel stay nor were we offered the amenities we saw other guests received later on the week. We checked in on the 15th before 7pm so reasonable time. I think what is included in our hotel stat the day we check in is more important than tours offered by the hotel. We would be told certain things requested would be done by the time we returned but it was not, we always had to ask again. It would be done always graciously but always had to ask a second time. Must say Roland was extremely helpful and great asset to the hotel. He should be put on your list of staff to promote. Most of other staff were extremely helful. Having the beach right there was a great plus. Thank you.
Rosamaria
Stayed 6 nights in Dec 2024