2/10 Terrible
Hansel, West Hollywood
29 October 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Not a happy stay! Will not recommend and come back. I booked for a week. The location is good but the building and rooms and furniture is old and run down. Safety box was not working. I was moved to another room but safety box still not working as well and couch has a big tear on leather that you don’t wanna sit on it and you can hear the noise from outside. I was told they will fix the safety box the next day and never fix it during my stay. During my stay I was hiding my passport and valuables locked on my Rimowa luggage. I ask if I can cancel my reservation on the remaining days since they can’t fixed the safety box. I’m free to leave but they will not refund me. Not helpful at the front desk. They don’t care for you at all. Only one person can speak english. We were using google translate for conversation. At night time no one at the front desk and they use camera to get you in.
Hansel
Stayed 7 nights in Oct 2024