See all properties
Save

Sheraton Santiago Hotel and Convention Center

4.0 star property
Escape to this urban oasis with pools for all seasons and delicious eats around every corner.

Choose dates to view prices

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Indoor pool, outdoor pool
Presidential Suite, 1 King Bed, City View | Premium bedding, Select Comfort beds, minibar, in-room safe
Presidential Suite, 1 King Bed, City View | Premium bedding, Select Comfort beds, minibar, in-room safe
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Gym
The current price is AED 528
AED 528 total
includes taxes & fees
14 Mar - 15 Mar

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View (Terrace)

Club Suite, 1 King Bed, Terrace, City View (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Terrace, City View (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Pool View

Club Suite, 1 King Bed, Pool View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Similar properties

Seasonal outdoor pool

Solace Hotel Santiago

  • Pool
  • Breakfast included
  • Spa
  • Parking included
9.4 out of 10, Exceptional, (1006)
The price is AED 621
AED 621 total
includes taxes & fees
4 Mar - 5 Mar
Solace Hotel Santiago

About the neighborhood

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • Costanera Center - 18 min walk
  • Plaza de Armas - 4 min drive
  • Santa Lucia Hill - 4 min drive
  • Medical Center Hospital Worker - 5 min drive
  • San Cristobal Hill - 11 min drive

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago Intl. Airport (SCL) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪El Ancla - ‬10 min walk
  • ‪El Cid - ‬2 min walk
  • ‪Cafetería Nicolás - ‬7 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Upscale family-friendly hotel near Costanera Center
Consider a stay at Sheraton Santiago Hotel and Convention Center and take advantage of a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Self parking (surcharge), an electric car charging station, and concierge services
  • A ballroom, a gift shop, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 379 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Heating and ceiling fans
  • Select Comfort beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Recycling, daily housekeeping, and desks

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CLP 15000 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • El Jardin Coffee Shop
  • El Bohio
  • Lobby Bar
  • El Cid Restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (7578 square feet)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of 3 March 2025, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on 14 March 2025 start from $143.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Santiago Hotel and Convention Center?

Self parking is available for CLP 15000 per day.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Check-out is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Santiago Metropolitan Park and Sculpture Park are also within 10 minutes. Pedro de Valdivia Station is 12 minutes by foot and Manuel Montt Station is 14 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 294 out of 565 reviews
Rating 8 - Good. 142 out of 565 reviews
Rating 6 - Okay. 72 out of 565 reviews
Rating 4 - Poor. 27 out of 565 reviews
Rating 2 - Terrible. 30 out of 565 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort-like property.
Stayed 1 night in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights precruise with holland America. Hotel was great and service was outstanding. HAL had cruise people in the lobby and it was very convenient.
Stayed 3 nights in Jan 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints a very nice hotel and pool area.
Stayed 8 nights in Oct 2024

10/10 Excellent

Carolina Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 5 nights in Dec 2024

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER... I LOVE THIS HOTEL...
Stayed 3 nights in Jan 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff
Stayed 6 nights in Jan 2025

8/10 Good

Vinita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good customer service. Breakfast buffet was exceptional!
Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Sep 2024

8/10 Good

Remetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay in Santiago.
Stayed 3 nights in Sep 2024

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, amenities
Four of four rooms had non working air conditioners, one had non working phones and a non-working TV set. Even after maintenance looked at the air conditioners, they barely worked keeping the temperature in the room no lower than 27C (80F), far too hot for a good night's sleep. Other than maintenance issues and upkeep, the hotel is a pretty nice place to stay.
Stayed 3 nights in Feb 2025

4/10 Poor

Pat

Air conditioning not working on a day it was 32degrees centigrade. Sent someone twice to fix and left us with a fan. No offer to change room or compensate us. When I complained the next morning they only said “oh well”
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
It was a excelent expience and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay, it was my home away from home for the work week in Santiago.
Stayed 4 nights in Jul 2024

4/10 Poor

Lisa

Disliked: Property conditions & facilities
Noisy and annoying
Hours and hours of endless drilling and noise at the pool….ridiculous
Stayed 2 nights in Nov 2024

10/10 Excellent

AKRAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
Stayed 14 nights in Aug 2024

10/10 Excellent

Donald

Incredible staff in a beautiful place
Stayed 1 night in Mar 2024

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Stayed 1 night in Jan 2024

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with friendly and helpful staff
Stayed 1 night in Dec 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Sheraton was wonderful.
Stayed 2 nights in Mar 2023

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay near Immaculate Conception
A beautiful hotel and pool area. Wonderful rooms with all the amenities. The breakfast buffet was outstanding! Food and beverage service was great. The concierge told us about getting to the Immaculate Conception and the Japanese Garden that were nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Excellent hotel in very nice area of city which is safe and close to main shopping areas and cable car up mountain. The hotel and room was very pleasant. One slight criticism is they have lots of staff but trying to get a drink or even after ordering one the bar staff seem to stand about doing little and we had to ask repeatedly for our drinks on few occasions. That said the staff were lovely and otherwise I loved the hotel for the price we paid and would definitely come back. The 21st floor sky bar is well worth a visit for the views.
Stayed 5 nights in Jul 2024

10/10 Excellent

Birgitte

Liked: Amenities
Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Stayed 2 nights in Feb 2024