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NH Ciudad de Santiago

4.5 star property
Luxury Santiago hotel in Providencia with a fitness center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for NH Ciudad de Santiago

Lobby
Front of property
Lobby
1 bedroom, premium bedding, minibar, in-room safe
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Parking available
  • Gym
  • Room service
The price is AED 284
AED 284 total
includes taxes & fees
5 Jan - 6 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room (New Style)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room (New Style)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 3 Adults)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 3 Adults)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Family Quadruple Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Room

Ola Santiago Providencia, Tapestry Collection by Hilton

Pool
Kids pool
Parking included
Free WiFi
9.2 out of 10, Wonderful, (422)
The price is AED 415
AED 415 total
includes taxes & fees
18 Jan - 19 January 2025
Ola Santiago Providencia, Tapestry Collection by Hilton

About the neighborhood

Map
Avda. Condell, 40, Santiago, Region Metropolitana, 11100

What's nearby

  • Medical Center Hospital Worker - 18 min walk
  • Santa Lucia Hill - 19 min walk
  • Costanera Center - 5 min drive
  • Plaza de Armas - 5 min drive
  • San Cristobal Hill - 14 min drive

Getting around

  • Parque Almagro Station - 4 min drive
  • Salvador Station - 4 min walk
  • Santiago Intl. Airport (SCL) - 23 min drive

Restaurants

  • ‪Leboletó Café - ‬5 min walk
  • ‪Olan - ‬2 min walk
  • ‪Casino IBM - ‬4 min walk
  • ‪Bella Calabria - ‬2 min walk
  • ‪Café Real Madrid - ‬4 min walk

About this property

NH Ciudad de Santiago

Luxury hotel near Costanera Center
Dry cleaning/laundry services, a bar, and a gym are just a few of the amenities provided at NH Ciudad de Santiago. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A front-desk safe, tour/ticket assistance, and wedding services
  • Smoke-free premises, a banquet hall, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 122 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Other amenities include:
  • Reusable coffee/tea filters, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 42-inch LED TVs with cable channels
  • Free infant beds, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 15 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 100 km
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 15-36 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms - 5

Accessibility

  • Elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 to 36 per person
  • Airport shuttle fee: USD 42 per vehicle (one-way)
  • Self parking fee: USD 15 per day
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Nh Ciudad Santiago
Nh Ciudad Santiago Hotel
Nh Ciudad De Santiago Hotel Santiago
Nh Hotel Santiago
Nh Hotels Santiago
NH Ciudad de Santiago Hotel
NH Ciudad de Santiago Santiago
NH Ciudad de Santiago Hotel Santiago

Frequently asked questions

Is NH Ciudad de Santiago pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of USD 25 per accommodation, per night. Service animals are exempt from fees.

How much is parking at NH Ciudad de Santiago?

Self parking is available for USD 15 per day.

What time is check-in at NH Ciudad de Santiago?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at NH Ciudad de Santiago?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does NH Ciudad de Santiago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 42 per vehicle applies.

Where is NH Ciudad de Santiago located?

Located in Providencia, this luxury hotel is 0.3 mi (0.5 km) from Clinica Santa Maria and 1.9 mi (3.1 km) from Costanera Center. Plaza Baquedano and Forest Park are also within 10 minutes. Salvador Station is only a 4-minute walk and Baquedano Station is 10 minutes.

NH Ciudad de Santiago Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 332 out of 804 reviews" "
Rating 8 - Good. 310 out of 804 reviews" "
Rating 6 - Okay. 98 out of 804 reviews" "
Rating 4 - Poor. 35 out of 804 reviews" "
Rating 2 - Terrible. 29 out of 804 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovated but poor quality. Looks good from far but far from good. Hook for towel in shower barely holding. Shower head broken off, had to use rain shower- no choice. Wifi only in “living room” but sofa is bottomed out. May be a pull out bed but was very old. Didn’t sit on it. No work desk space for laptop. Overall all I needed was a clean bed to sleep and that was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Xin

Stayed 4 nights in Oct 2024

10/10 Excellent

Juan, Ft Lauderdale

Stayed 3 nights in Sep 2024

10/10 Excellent

Dekesh Kumar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot and healthy breakfast
Excellent facility. Really liked the healthy and hot breakfast options including Fredh cut fruit and juices unlike what you find in US, unhealthy and frozen options. Very clean and friendly staff. My next stay I would prefer the same place
Stayed 4 nights in Sep 2024

6/10 Okay

Edith

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nicolas

Liked: Cleanliness, property conditions & facilities
Pésimo servicio check in y check out. Piden una cantidad de datos personales como si uno fuese criminal
Stayed 1 night in Aug 2024

10/10 Excellent

carlos

Stayed 1 night in Jul 2024

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buen servicio
Muy buena experiencia, trato amable. Buen desayuno
Stayed 4 nights in Jul 2024

10/10 Excellent

ANA MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal y las instalaciones. Perfecto todo.
Stayed 1 night in Jul 2024

10/10 Excellent

james, Fairbanks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really beautiful hotel, right between the cool new district with great restaurants and the older part of the city. A very peaceful and pretty neighborhood but close to the main road to all the other key places in the city!
Stayed 1 night in Jul 2024

2/10 Terrible

JORGE

Stayed 1 night in Jun 2024

2/10 Terrible

Milos

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse NH hotel I ever stayed at!
I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one. Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay. Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one! And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service
Very clean and good location
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Traveled with group
Disliked: Property conditions & facilities
Staff was not very friendly at the front desk. Room was old and bare. No art on the walls. Hotel felt dated and average. This is a 3 star hotel not 4.
Stayed 2 nights in Apr 2024

10/10 Excellent

maxwell

Stayed 1 night in Mar 2024

4/10 Poor

Arelys

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing 2nd stay
Disappointing 2nd stay at the hotel. When I checked in I was told the room had been refurbished but it was not ready. Wifi was installed later that day, I had issues with the key cards and the power kept tripping. I saw they undercharged me so I pointed it out. Rather than thank me they the check-in staff seemed irritated.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hector

Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, hermoso, buen servicio al cliente, me encantó la estancia en este hotel!
Stayed 3 nights in Jan 2024

10/10 Excellent

ANA, GUADALAJARA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y atención muy buenos
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities
Great location!
Stayed 3 nights in Jan 2024

10/10 Excellent

Hector

Stayed 1 night in Jan 2024

8/10 Good

Marcos, Houston

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
Stayed 6 nights in Jan 2024

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Stayed 1 night in Jan 2024

10/10 Excellent

MARBELLA, Orlando

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Staff was very friendly.
Stayed 1 night in Dec 2023