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Mandarin Oriental, Santiago

5.0 star property
Family ski hotel with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Santiago

Cocktail bar, pool views, open daily
Premium bedding, minibar, in-room safe, desk
Seasonal outdoor pool, pool umbrellas
Executive lounge
Garden

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pet friendly
  • Breakfast available
  • Parking included
  • Bar
The price is AED 966
AED 966 total
includes taxes & fees
10 Jan - 11 January 2025

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Premier Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Premier Suite, Terrace

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

View from room

Deluxe Room, 1 King Bed (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, minibar, in-room safe, desk

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Suite, Terrace

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premium bedding, minibar, in-room safe, desk

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

View from room

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 47 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

View from room

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 52 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

View from room

Club Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

The Ritz-Carlton, Santiago

Pool
Hot Tub
Pet friendly
Free WiFi
9.4 out of 10, Exceptional, (505)
The price is AED 1,098
AED 1,098 total
includes taxes & fees
11 Jan - 12 January 2025
The Ritz-Carlton, Santiago

About the neighborhood

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

  • Parque Arauco Mall - 6 min walk
  • KidZania Santiago - 13 min walk
  • Costanera Center - 4 min drive
  • Clinica Alemana - 4 min drive
  • Plaza de Armas - 8 min drive

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago Intl. Airport (SCL) - 29 min drive

Restaurants

  • ‪Café Mokka - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪Renaissance Sky Bar - ‬3 min walk
  • ‪La Cabrera Chile Alonso - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Family-friendly hotel near Parque Arauco Mall
Located close to KidZania Santiago and Clinica Alemana, Mandarin Oriental, Santiago provides an adjacent golf course, a poolside bar, and a terrace. Hit the slopes at this hotel featuring a ski shuttle. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge), with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Other perks include:
  • A seasonal outdoor pool and a children's pool, with pool umbrellas
  • Free self parking
  • Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
  • An electric car charging station, express check-out, and babysitting (surcharge)
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 310 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night), Wired Internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Limo/town car service
  • Ski shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 45 for adults and USD 23 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Senso
  • Origen
  • Matsuri
  • Atrium

Things to do

  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (16738 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Fee for in-room wireless internet: USD 10 per night (rates may vary)
  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Mandarin Oriental, Santiago pet-friendly?

Yes, Mandarin Oriental, Santiago allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 50 per pet, per day. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking at Mandarin Oriental, Santiago?

Self parking is free at this property.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental, Santiago?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Mandarin Oriental, Santiago located?

Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Military Academy Station is 19 minutes by foot and Alcantara Station is 21 minutes.

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 524 out of 763 reviews" "
Rating 8 - Good. 154 out of 763 reviews" "
Rating 6 - Okay. 50 out of 763 reviews" "
Rating 4 - Poor. 17 out of 763 reviews" "
Rating 2 - Terrible. 18 out of 763 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Reeta, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything 10/10.
Stayed 4 nights in Dec 2024

8/10 Good

arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Ernesto

Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a Mall.The Breakfast was good AND THE STAFF WAS VERY ATTENTIVE. I DEFINITELY WOULD STAY HERE AGAIN WHEN IN SANTIAGO,CHILE.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was wonderful
Stayed 1 night in Dec 2024

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Santiago hands down
Stayed 9 nights in Dec 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, impecable property, will be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ka

Stayed 3 nights in Aug 2024

10/10 Excellent

Jaime, woodbury

Liked: Cleanliness, staff & service, property conditions & facilities
When planning our trip we had no idea what to expect other than the Mandarin Oriental is known for luxury. I cannot say enough about how nice, happy and accommodating the staff at this M.O. are. The room was very well appointed and large! Temperature perfect! OMG the shower was the best we have ever experienced!! If you havent yet join the Fans of M.O.! They have amazing experiences and specialty things they do for you and we had a couple really nice surprises!! To name a few staff that went above and beyond were Stephanie from guest relations, Andres the concierge, Karen in the bar and Alonzo(forgive me if I spelt it wrong) the bellhop. These people and many more whose names escape me made this feel like home!
Stayed 4 nights in Sep 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 4 nights in Aug 2024

8/10 Good

Harshal

Stayed 3 nights in Aug 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The room service was particularly excellent. They prepared the room for you at night to be ready to sleep.
Stayed 3 nights in Aug 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Matias

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best customer service
Stayed 2 nights in Aug 2024

10/10 Excellent

emilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional, and the food.
Stayed 3 nights in Aug 2024

10/10 Excellent

anastasiia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An immaculate and friendly five star hotel. Rooms are large and really well appointed, with USB plugs, nice toiletries and really comfortable beds, plus space to work. All the staff are so helpful and really looked after me as a solo traveller. Lots to walk to nearby, although there are alsoa lot of big roads. Both restaurants are really good.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Very organized very professional very friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Enery

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing stay. I never seen friendlier and more attentive staff than in this hotel.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marc, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great but many times no-one answered the room service line.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alessandro, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and good food at the restaurant.
Stayed 6 nights in Jul 2024

10/10 Excellent

AUGUSTO, Weston

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant weekend. Still waiting for the Spa to be renovated but enjoyed a relaxing massage anyway. Matsuri restaurant was fantastic on Saturday night. Staff were friendly , breakfast good . Excellent view from the room of the Andes. Very good.
Stayed 2 nights in Jul 2024