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Gen Rooms

4.5 star property
Luxurious ski hotel with outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gen Rooms

Sundeck
Staircase
Wine bar
Exterior
32-inch TV with cable channels

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Pool
  • Bar
  • Gym
  • Breakfast included
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, blackout drapes

Executive Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Twin

Minibar, in-room safe, desk, blackout drapes

Double Twin

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Single Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Single Room

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rollaway/extra beds
Cribs/infant beds
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

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Exterior

Concha y Toro 33 Hotel Boutique By Nobile

Breakfast included
Free WiFi
Restaurant
Air conditioning
9.6 out of 10, Exceptional, 53 reviews
The price is AED 271
AED 271 total
includes taxes & fees
5 Feb - 6 Feb
Concha y Toro 33 Hotel Boutique By Nobile

About the neighborhood

Map
Avda. Portugal 415,, Santiago, Santiago Metropolitan Region, 8330297

What's nearby

  • Medical Center Hospital Worker - 8 min walk
  • Santa Lucia Hill - 14 min walk
  • Palacio de la Moneda - 3 min drive
  • Plaza de Armas - 4 min drive
  • Costanera Center - 6 min drive

Getting around

  • Santa Isabel Station - 6 min walk
  • Parque Almagro Station - 20 min walk
  • Santiago Intl. Airport (SCL) - 22 min drive

Restaurants

  • ‪Santa Barra - ‬3 min walk
  • ‪Cuadratta Pizza - ‬3 min walk
  • ‪Santiago Sushi - ‬2 min walk
  • ‪Club Social de Antiguos Deportistas Juan Ramsay - ‬3 min walk
  • ‪Santa isabel 55 - ‬3 min walk

About this property

Gen Rooms

Luxury hotel near Costanera Center
Consider a stay at Gen Rooms and take advantage of a free breakfast buffet, an airport shuttle, and a rooftop terrace. Hit the slopes at this hotel featuring a ski shuttle. For some rest and relaxation, visit the sauna. The on-site restaurant, La GRA, features Peruvian cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • Limo/town car service, express check-in, and luggage storage
  • Multilingual staff, 1 meeting room, and tour/ticket assistance
Room features
All 170 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch TVs with cable channels
  • Balconies, on-request microwaves, and rollaway/extra beds

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La GRA
  • La VID
  • Mana Cafe

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna

Family friendly

  • Cribs/infant beds available
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Rollaway beds available

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Conference center (1076 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers
  • Rooftop terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cribs/infant beds available
  • Rollaway beds available

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gen Hotel
Gen Santiago
Hotel Gen
Hotel Gen Santiago
Hotel Gen
Gen Rooms Hotel
Gen Rooms Santiago
Gen Rooms Hotel Santiago

Frequently asked questions

Does Gen Rooms have a pool?

Yes, this property has an outdoor pool.

How much is parking at Gen Rooms?

Self parking is free at this property.

What time is check-in at Gen Rooms?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Gen Rooms?

Check-out is at noon.

Does Gen Rooms provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Gen Rooms located?

Conveniently located near the ski slopes, this Downtown Santiago hotel is within a 15-minute walk of Medical Center Hospital Worker, Lastarria District, and Santa Lucia Hill. Pontifical Catholic University of Chile and Catholic University Clinical Hospital are also within 15 minutes. Santa Isabel Station is 6 minutes by foot and Bustamante Park Station is 10 minutes.

Gen Rooms Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 381 reviews" "
Rating 8 - Good. 165 out of 381 reviews" "
Rating 6 - Okay. 90 out of 381 reviews" "
Rating 4 - Poor. 40 out of 381 reviews" "
Rating 2 - Terrible. 17 out of 381 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Monz, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people, really comfy bed!!
One of the best hotel beds I've been in! Friendly and helpful staff and a good place to stay. Only fault is same as any other hotel that it's never quite as nice and new as the pictures on the Internet.

4/10 Poor

Andrew L.

Liked: Staff & service
Disliked: Cleanliness, room comfort
So-so experience
Staff service was fine. Cleanliness of the unit could have been much better. The unit appeared dusty and it was very small in size.

2/10 Terrible

Not Provided, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False representation of hotel
There was no shuttle available, the neighborhood was questionable and we watched a guy get mugged at the corner as we were arriving by taxi. When the front desk finally found our reservation and gave us the room key we found two shabby beds and a dirty bathroom. We asked for a different room with a king or queen, which we had originally requested and were told none available. We took our bags and jumped in the next cab. We did not spend the night and We do not recommend it.

2/10 Terrible

Elvis Ricardo, Las Vegas, Nv Usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel, mold smell in walls, a 2 start hotel.
The worst hotel in chile I have never written a complaint but this hotel is horrible quality wise, avoid a headache parking, rooms wi-fi everything is an issue here smells bad and is deteriorating more, have to scream to get a diferent room ...a suite according to them but still was horrible just less smell... Don't waste your hard earned money the pictures in the Internet are photo shop trust me....

10/10 Excellent

Greg, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel stay
Room was great! Was clean and comfortable but, the bathroom was very small. Hotel service was very good and they spoke a little english. Breakfast was great and food was very good. Neighborhood was good but it has a lot of graffiti and does not look like a desirable area, but it was a good area. Friends live in this area so I had a understanding of the area.

2/10 Terrible

Carlos, Lima

Disliked: Staff & service, property conditions & facilities, room comfort
Nightmare
We took a room with 1 hour in advanced and got to "Hotel Gen" expecting a 4-star accommodation. - First issue: nobody from the hotel was in the lobby (yes: nobody). We were received by a friend (yes: a friend) of the person in charge of the lobby. The "friend" said us that he works for a building close to Hotel Gel. We waited 30 minutes to start our check-in - Second issue: check-in. The person in charge of the check-in was not able to find our Expedia reservation. He tried for 30 minutes and finally, let us go to our "4-Star" room. He was rude and with poor experience using a computer - Third issue: room: I should take pictures. The most terrible "4-Star" room I've ever seen. - Third issue: check-out: The next morning, a new person in charge of the lobby asked us for a credit card because they have never received a confirmation from Expedia. Yes, I paid twice. Please, avoid this place.

6/10 Okay

Caroline, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Nice reception but hotel need some maintenance
About 15 min walks from Central historical area, the neighbourhood didn't feel safe in the evening and can be a bit noisy. The hotel can organise airport transfer with their own taxi but it is really overpriced however, the staff at the reception were very helpful in giving me direction to the center and how to get the airport bus. The view of sunset from the rooftop terrace is absolutely magnificent but general maintenance of the building and amenities should be improve, wouldn't consider it a four star, still a comfortable and not somewhat centrally located hotel.

8/10 Good

Val, Chicago, IL

Liked: Staff & service, room comfort
Hotel is near the old downtown convenient to metro
This is an older property and Santiago is pretty damp. That means that there was mold on the walls in the bathroom and the shower stall wall in the unit we occupied. However, the staff were extremely helpful and overall the property was clean. It is convenient to the metro and some of the points of interest like Sta. Lucia were within walking distance if you don't mind walking. We were there during the earthquake and saw no relevant damage (it was a 7.0 in Santiago proper). That is a good thing, of course. The after shock we experienced in the hotel later that night was pretty strong but the building rolled with it fairly well. It was fine for what we wanted - i.e. close to many of the sites. Overall, a good stay.

2/10 Terrible

KARINE, paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disapointing! never again
Very disappointed. We expected quality and service of a 4 star hotel, as mentioned on the website. It looks good on photos, but reality is not same at hotel. The first room we were given was smelling very bad. it was not possible to change. We contacted hotel.com gold members service, who did their maximum to contact the hotel, but nobody answered the phone. there was very often nobody at reception either... The bathroom are old, dirty, fongus molds in the joints,taps almost broken, old towels almost grey / yellow instead of white... not the standard of a 4 star, only of a 2 stars maximum. The check out was the most slow i had in chile...

6/10 Okay

Julia, Connecticut

Liked: Staff & service
Ok for one night
Pro: Front desk very good with getting checked, setting up a ride to the airport, and storing our luggage until time to leave. The breakfast was very good. Comfortable beds, clean rooms. Con: Bathroom sink faucet was loose, and the floor of the shower extremely slippery. Lighting in the rooms was terrible, no light in or near the closets. Street noise interfered with sleeping. Hot tub water was cold, and not usable. Concern: The terrace on the 25th floor provided a beautiful view of the city, but the railing was only about 3ft high. We booked 2 rooms through Hotels.com for a special rate. We were expecting one of the rooms to be a queen or king, but instead it was two singles.

6/10 Okay

Traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel Gen
Great Staff and location. Less than desirable rooms.

10/10 Excellent

Megan, South Portland, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent First Night in Santiago
We really enjoyed our stay at Hotel Gen. We felt that the staff was super friendly and always went above and beyond (in particular they were really great with my 5-year old). The bed was super comfortable which is what we needed after traveling for over 24 hours to get to Santiago. The breakfast was delicious in the morning. We would definitely stay again.

10/10 Excellent

Elena F.

Liked: Cleanliness, staff & service, room comfort
Very helpful and friendly staff
The staff was very helpful. We enjoyed our stay. First they helped with a taxi service, then they organized a late breakfast for our family when the cafe was closed.

10/10 Excellent

Elena F.

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel with great staff
The staff of the hotel was great - every person - at the reception and in the cafe - was very helpful and did beyond their normal duties

10/10 Excellent

Norma, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay and Services
I stay three days, and the friendly attention of the personal was outstanding. Assistant for site tours very professional and breakfast service excellent with variety of fruits and pastries and great coffee. Location is a plus that we can use the Metro to visit the important tour sites. Highly recommended..

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Erin, Toronto, Ontario, Canada

Liked: Staff & service
Weird area. Hotel ok except bathroom.
This hotel was ALRIGHT for the price, and we were only staying one night so cared more about price, but I wouldn't recommend the location. Also the shower door didn't close so it was impossible to shower without water getting all over the floor and the light bulbs were out in the bathroom so we couldn't see. We did tell the front desk and a service person came, but then he left and never came back to do anything.

4/10 Poor

Verified traveler

Disliked: Staff & service
Failed to find my booking, no water or any form of making a drink in the room. No towels in the room Lack of maintenance in the room - several lights not working

4/10 Poor

JIM C.

Disliked: Staff & service, room comfort
Motel 6 meets The W Hotel
Billed as a trendy hang out, the place has a rooftop pool that's swell - but everything below the pool level is just so-so. Nothing really eye-popping about the joint.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nice Hotel, a bit far from the city center.
The staff was good and help us receive the room earlier. The room was clean but we didn't fount the air condition remote control. Calling to the staff did't help. The breakfast is ok. The corridors are a little bit dark (not enough light)

2/10 Terrible

jon, Los Angeles

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are very deceiving
Looked like a nice clean hotel from the pictures. Once we got there it was so badly maintained. Water damage everywhere, pool is murky water with dead flys everywhere, gym was a joke with the equipment falling apart. The only thing i could say that was good at this place was the breakfast. It wouldn't be so bad if they didn't make it out to like like a 4 or even 3 star hotel

10/10 Excellent

Jinx

Liked: Cleanliness, staff & service, room comfort
en route to Antarctica!
Hotel Gen fabulous in every way - great swimming pool on 25th floor with amazing views. Central location - we walked everywhere. good breakfasts...we did not eat dinner there.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel was Disappointing
The Pictures that the Hotel Shows has nothing to do with the reality, Fortunately we only stay in Gen hotel for one night, the staff that received Us in January 12 2015 at mid night was rude and really unpleasant

6/10 Okay

C. B.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice enough hotel, noise a potential problem
I had one good night and one nightmarish night for my 2-night stay. The room and breakfast are good about what you would expect for this price (my only very minor complaint about the room itself is not having coffee/ tea-making services in the room). The front desk was nice enough in-person, but never responded at all to my email requests (don't bother asking about the 'shuttle' service from the airport, as it costs more than a taxi, by the way!). The nightmare aspect comes from noise -- and noise that is from neighboring buildings. It's a long story, but I would STRONGLY urge anyone noise-sensitive in the slightest to stay away from this hotel during weekends or holidays, as there is no conceivable way to escape the booming all-night bass parties during those times.

8/10 Good

tom

Liked: Cleanliness, property conditions & facilities, room comfort
reasonable hotel in acceptable location
Hotel could not give a room key as they had computer difficulties. The hotel checkin personnel were very limited in their english