2/10 Terrible
Carmen
Traveled with family
28 May 2024
Liked: Cleanliness
False Advertising and Fraud
I reserved a condo with a “private beach” AS ADVERTISED. when we arrived at the beach, we were approached by a man named Lee. He said we were trespassing on their “private beach” and said we needed to go to the public beach. I contacted the Panhandle Getaway right away and they confirmed that yes, we are to use a public beach.
This is false advertising. You misled the consumer, us, into booking a condo with no private beach. We had to walk or take a golf cart.
Our vacation was ruined since we got there. I asked over and over to be let in the condo and they refused. The condo was ready since we got there. We were so hot and tired and they refused, sending a new entry code at 3:54 pm.
I will be filing a complaint against hotels.com and Panhandle Getaways for false advertising and fraud!
Carmen
Stayed 3 nights in May 2024