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"Jason at the front desk went above and beyond to make our stay truly wonderful. During a very difficult time—our son required emergency surgery at nearby Clínica Bíblica—Jason showed incredible kindness and support. He anticipated our needs, accommodated every request with genuine care, and consistently checked in to ask how our son was doing. I sincerely hope Gran Hotel recognizes what an exceptional team member they have in him. Beyond Jason, the porters and concierge staff were also excellent—friendly, attentive, and professional. The food at the hotel was very good, with the brunch standing out as a highlight. The location is ideal—within walking distance to several museums and just across the street from the National Theatre. All in all, a fantastic hotel in a prime location. You really can’t go wrong here. And if you have the chance, be sure to ask for Jason."

"The hills were realy steep. The golf card was not running all the time."

"Shana is definitely better than the other hotel we stayed at. The playa biseanz is a wonderful beach with iguana’s and crab’s and clear water. We got a Royal jungle view with private pool - I would say the room and the bathroom were amazing but the private is outside and not connected to your room. We had to call front desk every time to turn the pool on and the lights didn't work which becomes dark to swim after sunset. The breakfast was amazing and all the facilities were provided. Overall I would say Shana is a top-class hotel and it is worth the price to stay."

"👍 "

"Central location"

"Beautiful property and great staff. Property is on multiple levels, so lots of steps. Close to many restaurants and shopping "

"The room and bathroom were immaculate and roomy. We had a wonderful dinner in the hotel restaurant up on the 4th floor looking out over the city. We ate in the lovely outdoor dining area surrounded by bougainvilleas. It was the best good of our trip to Costa Rica. The breakfast buffet the next morning was very nice with many options and excellent service. "

"Very friendly staff"

"Wonderful service "