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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with free parking, near Santa Cruz Beach Boardwalk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor | Bathroom | Free toiletries, hair dryer, towels
Lobby
Outdoor pool, open 9 AM to 10 PM, pool umbrellas

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning
The current price is AED 321
AED 370 total
includes taxes & fees
1 Apr - 2 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 2 Double Beds

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Exterior

Hilton Santa Cruz/Scotts Valley

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  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi
8.2 out of 10, Very Good, 1,072 reviews
The price is AED 350
AED 404 total
includes taxes & fees
24 Mar - 25 Mar
Hilton Santa Cruz/Scotts Valley

About the neighborhood

Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Santa Cruz Wharf - 3 min drive - 2.8 km
  • Santa Cruz Beach Boardwalk - 4 min drive - 2.6 km
  • Mystery Spot - 7 min drive - 5.1 km
  • Main Beach - 10 min drive - 3.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Mariannes Ice Cream - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides everything you need. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool with pool umbrellas
  • Free self parking
  • Self-serve breakfast (surcharge), express check-out, and a TV in the lobby
  • A 24-hour front desk, smoke-free premises, and a vending machine
  • Guest reviews speak highly of the helpful staff
Room features
All 50 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • 40-inch LCD TVs with premium channels
  • Mini fridges, microwaves, and free infant beds

Languages

English, Hindi, Spanish

Similar properties

Property grounds

Continental Inn

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
7.8 out of 10, Good, 1,005 reviews
The price is AED 272
AED 358 total
includes taxes & fees
27 Mar - 28 Mar
Continental Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 9:30 AM for a fee

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 10 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–10 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of 22 March 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 23 March 2025 start from $92.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Santa Cruz?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street, and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Town Clock are also within 10 minutes.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 196 out of 1001 reviews
Rating 8 - Good. 246 out of 1001 reviews
Rating 6 - Okay. 232 out of 1001 reviews
Rating 4 - Poor. 173 out of 1001 reviews
Rating 2 - Terrible. 154 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an odor. The towels need replacing they were old, dingy and on top of that there were only two towels provided in the room. There was a stain on the bedsheets and the bedding could use some updating with only one sheet and a paper thin duvet.
Stayed 1 night in Mar 2025

8/10 Good

Patrick

Liked: Staff & service
Inexpensive. Nice Location.
If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities
Noise issue that was handled swiftly by management
Stayed 1 night in Jan 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blow dryer didn't work, but staff was kind enough to make things work.
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very welcome service.
Stayed 1 night in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Perfect for the night.
Stayed 1 night in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm, Comfortable Stay for UC Santa Cruz Drop-off
I recently stayed here while dropping my daughter off at UC Santa Cruz, and I couldn't have been more pleased with the experience. The staff were incredibly friendly and accommodating, allowing me to check in a bit early, which made my busy schedule a lot easier. The room itself was just as advertised—clean, comfortable, and quiet, providing a relaxing space to unwind after a long day. The attention to detail and welcoming atmosphere made my stay feel pleasant and stress-free. Overall, it was the perfect base for a memorable trip to Santa Cruz, and I'd happily stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Pool was awesome on a hot day.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 3 nights in Jul 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and the staff are very nice.
Stayed 2 nights in Nov 2023

8/10 Good

Geneffa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to downtown and major roadways while still being quiet and safe.
Stayed 2 nights in May 2023

8/10 Good

Leigh Anne

Liked: Cleanliness, staff & service
Really nice staff! Renovated rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Nov 2023

6/10 Okay

Yarelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Stayed 1 night in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel with potential
Shailesh (sorry not sure about spelling) , gentleman at front desk and at breakfast too was great- friendly, helpful and welcoming . The room was fine except for some irregularities eg. The curtains were not all hanging properly , parts were off the rods which made the room look sloppy and unattended to, the white (soap scum) residue on handrail in shower, gaping hole in sink where stopper would be … - basically details that could pull the room together to complement the great service provided by Shailesh
Stayed 1 night in Oct 2024

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying there. Laura is awesome and goes above and beyond to make you happy!
Stayed 3 nights in Feb 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cozy.
Stayed 2 nights in Aug 2022

8/10 Good

Yoshikazu

The guy at the front desk when I checked in was not professional. He treated me as if I was one of his friends or something. Was he an exchanged student st the school in Santa Cruz? If not the cooperate needs to educate the franchise owner.
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Its was under staffed.
Stayed 1 night in Jun 2024

6/10 Okay

Erika

Liked: Staff & service
Front was friendly. However there was no hot water on one of the days in the morning that we stayed there.
Stayed 2 nights in May 2024

8/10 Good

Reina

Liked: Cleanliness, staff & service
Laura at front desk was welcoming & helpful giving local directions
Stayed 3 nights in Sep 2022

10/10 Excellent

Galin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

6/10 Okay

Ramon

Place was nice only thing I had an issue with was some outlets not working. The mini fridge and microwave were disconnected and nowhere to connect them. Other than that it was nice specially the breakfast they offer was really good!
Stayed 1 night in Jul 2024