2/10 Terrible
Jazmin
Traveled with family and small children
21 October 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never recommend this place even to my worst enemy. This place was absolutely horrendous to put it nicely. The staff were quick to lie to Expedia agents in disregarding all issues at hand. Staff eventually was caught up in lies that he hung up the phone and refused to offer any resolution to our list of hygienic and safety concerns. Our room had many fire and hygiene violations, I’m surprised they are even allowed to run business as such. Our room had brown stains randomly around the walls, the entry door was not the proper size so it had an inch gap to where anyone can easily force their way into our room. The linen were not clean, the room had a foul smell, the outlets had no covers and were exposed, there were dead bugs around the room, the shower did not function and water wouldn’t come out. Staff refused to resolve or offer any resolution to any of our issues. They were determined to continue lying and denying everything that they rudely hung up on our call. This place is not suitable for anyone to stay the night much less for families with children. Would never recommend this place. Total waste of money for our family of 6 vacation.
Jazmin
Stayed 1 night in Oct 2024