I regret renting this property, the owners are the rudest hosts I’ve ever experienced. Our second of two nights at 9 pm, we endured a plumbing disaster that would last hours with no working toilets and sewage backups. When Diana finally responded to my many phone calls trying to inform her about the situation she was rude & condescending, she said she would keep in touch. Two ppl were sent over, a cleaning person with no supplies and a plumber w no tools. The plumber made the issue worse, by backing up sewage into bathtub and bath sinks. We had to wait for both parties to retrieve tools off site, this took hours longer than necessary to remediate. We never heard from Diana again. After checking out I wrote Diana expressing my frustrations, she responded aggressively, no apology or compensation offered. On top of this, the day of check in I was provided no instructions on how to check into property, I had to msg hosts for instructions. Upon checkin we discovered the back door was unlocked, I msg’d the seppi, he showed no concern or apology of this security issue. They later accused me of never informing them about this issue and said seppi never responded to my claim. They are liars it was in app texts. The unit is a cheap Reno, furniture is cheap and falling apart. Blinds in bedroom were missing panels, dirty towels/linens (glad brought my own). No instructions on how to use hot tub/devices/WiFi. These hosts do not care about their guests, they just want your money.