4/10 Poor
RAMIREZ
Traveled with family
30 January 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel while visiting Orange County for a funeral. Unfortunately, the experience was not the most comfortable. Upon arrival, our room was extremely hot—over 80 degrees. We called the front desk, and they informed us that the system was having difficulties but should be fixed within 30 minutes. However, the temperature never improved, and we had to sleep with the windows open just to cool down.
The next morning, while getting ready, we realized there was no blow dryer or iron in the room. We had to request them from the front desk and wait quite a while before they were brought up, which was frustrating given that we were on a schedule.
On a positive note, the breakfast included with our stay was grea. While the service was polite, the lack of basic room amenities and the uncomfortable temperature made our stay less than ideal. I hope management can address these issues for future guests.
RAMIREZ
Stayed 1 night in Jan 2025