I would have given this hotel 5 stars had their check in process been better. It was not communicated by email, website, or signs on how to check in. Luckily there was someone struggling with the same problem and notified me of some machine that you had to check in with in order to get your key - no one was there to talk to you, tell you about the process, nor were there any signs telling you about the machine or where it was located. After spending time finding the machine, looking up my confirmation number, and attempting to call the number posted for the hotel, I was able to retrieve my card from the machine. This took almost 45 minutes!!!! It was a complete waist of my time and source of frustration when I only had 24 hours to explore this wonderful city. It was also unclear how to proceed with check out. I knew what time check out was but no one communicated or posted signs about what to do with your key card. Very inefficient and frustrating check in and check out procedure. The hotel was nice and location pretty good, but for $100 a night, I expect a MUCH easier check in/out process.