4/10 Poor
Jordan
Traveled with partner
5 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
Turtle Island Resort promises stunning views and decent food, but my recent stay was overshadowed by persistent operational failures and disappointing customer service.
Despite the picturesque setting, including breathtaking sunsets and well-prepared dishes like the fish sandwich and coconut shrimp, the experience was marred by numerous issues. The most egregious were the frequent disruptions to water supply, with faucets and showers routinely shutting off for extended periods, often mid-use. Additionally, the restaurant's chronic food shortages led to a complete lack of options for a full 24-hour period and painfully slow service, with orders taking over an hour to arrive.
Moreover, the resort suffered from frequent power outages, resulting in disruptions to essential amenities such as lighting, air conditioning, and Wi-Fi. The inconsistent water temperature and occasional saltwater intrusion in the showers only added to the frustration.
Minor inconveniences, such as room mix-ups, unreliable taxis, uncomfortable lounge chairs, and inadequate Wi-Fi, further detracted from the experience.
To make matters worse, despite repeated attempts to engage with management regarding a partial refund to address these issues, they’ve ignored my inquiries for over a month. Their lack of responsiveness and failure to acknowledge these problems demonstrate a disregard for customer satisfaction and a lack of accountability.
Proceed with caution…
Jordan
Stayed 6 nights in Mar 2024
