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"The hotel was very pretty. The rooms could have use a paint job but we had a great balcony and bathroom was big. We did go off season so there wasn’t a lot of people. I was disappointed that the fountain outside wasn’t on & the ones inside. The staff was mediocre at best. When we checked out there was no one at the front desk and we just left our keys. So our experience wasn’t the best. "

"Got back from the Bagnara two days ago and had the most wonderful stay at Victoria Grand Hotel. The staff were very welcoming, friendly and helpful. They went out of their way to help and make my stay enjoyable. The hotels restaurant serves one of the best pasta dishes. A big shout out to Mirium and Perier who most helpful. The general manager Frank was amazing. He went out of his way to take us round the island and show us all the lovely spots. Had the most awesome stay and would recommend. Thank you to Frank, Mirium, Perier and all the staff working at the hotel. "

"I have great time to stay this guesthouse, wonderful arrangement to pick me up from train station, that’s what I saw the review from other guest and I followed. The location is good, walking distance to the train station, because I did day trips to the nearby little towns by train. After all, Francy is a very good manager (I didn’t ask her if she is the owner) and very helpful. I really really appreciate what you did, Francy! "

"Great hotel and the restaurant was outstanding. High recommend anyone who is looking to take the ferry to Messina the hotel is just a few steps away from the ferry option. Metro is close by for further discovery of the city. Hotel staff willing to assist and recommend. Outstanding crew!"

"Once you got beyond the entrance which is not that inviting you were treated to a most comfortable room, very modern and very well appointed. The bathroom is modern and very efficient. The smart tv gives you lots of options. You can log in to Netflix if you have an account (remember your password). Outside the bedroom is a very nice common area supplied with tea and coffee. Upstairs is a lively huge terrace decorated with plants and a comfortable sitting area. There’s a view of the mountains in the distance. Breakfast is at a bar/cafe a very short walk away. The staff there are most accommodating. You can take away your coffee and cornetti if you prefer. The only disadvantage is the 5 mints walk away from the pedestrian area which certainly wouldn’t be a problem for younger people. Be sure to be in touch with the owner ahead of time to let them know your arrival time. There’s no staff at the site. They will meet you there."

"Beautiful restaurant but the rinks could use updating The view to Etna was fabulous and the breakfast was extremely limited by Our standards but lots of sweets in keeping with the European way "

"Room was very nice and comfortable. Staff was very helpful. Great location near everything in the downtown area. "

"Great restaurant on premises"

"Host was very kind and accommodating, I really felt welcomed despite my poor Italian skills."