2/10 Terrible
Dave R.
19 August 2024
Be aware
Where to start...check-in was easy. Apartment was clean but pictures were deceiving with events to follow. My first annoyance was discovering only one working shower. The water pressure in the entire unit was terrible. How difficult is it to regularly clean the faucets due to hard water. The shower in the master bedroom was useless. No cold water, only low pressure hot water. The experience wasn't pleasant, with my 5 teenagers having to share 1 shower. That was the least of our troubles, with a tropical storm heading our way. We stocked up on food and waited. Storm caused power outages, and it only got worse. No AC, no water and no communication. The host did respond with questions but was of no help. How does an resort this large not have a back up generator for essential services. I could keep writing but this is how our "vacation" was. Temperatures in the 90s. No AC, windows in the living room taped up. No ventilation. Water stopped, had to go to the pool to get water for the toilets. Ended up throwing away $500 in groceries due to no fridge, cooler or ice. I kept buying ice, but it was too hot to make any difference. I don't understand how there aren't contingencies in place to assist guests in an area that regularly experiences inclement weather. We found out from locals that power outages is a regular occurrence in the area. There is no excuse for not having assistance for guest in the resort. My advice, avoid aquatika
Dave R.
Stayed 6 nights in Aug 2024