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The Ritz-Carlton, San Juan

5.0 star property
Luxury resort on the beach, with outdoor pool

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Photo gallery for The Ritz-Carlton, San Juan

Outdoor pool, sun loungers
On the beach, beach cabanas, sun loungers, beach umbrellas
4 bars/lounges, poolside bar
4 bars/lounges, poolside bar
Exterior detail

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Parking available
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Room, 1 King Bed with Sofa bed, City View

Room, 1 King Bed with Sofa bed, City View | Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

Outdoor pool, sun loungers

Room, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, pillowtop beds, minibar, desk

Club Room, 2 Double Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level)

Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level) | Premium bedding, pillowtop beds, minibar, desk

Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

Junior Suite, 1 King Bed, Pool View | Pool | Outdoor pool, sun loungers

Junior Suite, 1 King Bed, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Designer toiletries
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Balcony)

Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Pool View

Outdoor pool, sun loungers

Room, 1 King Bed, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Designer toiletries
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed with Sofa bed, City View

Premium bedding, pillowtop beds, minibar, desk

Club Room, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom, Balcony (Ritz-Carlton Suite, Club Level)

Club Suite, 1 Bedroom, Balcony (Ritz-Carlton Suite, Club Level) | Premium bedding, pillowtop beds, minibar, desk

Club Suite, 1 Bedroom, Balcony (Ritz-Carlton Suite, Club Level)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Pool View (Club Level)

Premium bedding, pillowtop beds, minibar, desk

Executive Suite, 1 Bedroom, Pool View (Club Level)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Designer toiletries
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillowtop beds, minibar, desk

Executive Suite, 1 Bedroom

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Designer toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Balcony, Oceanfront (Balcony, Ocean View)

Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, Balcony, Oceanfront (Balcony, Ocean View)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Ocean View

Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Designer toiletries
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Premium bedding, pillowtop beds, minibar, desk

Suite, 1 Bedroom, Garden View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
Premium bedding
Designer toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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9.2 out of 10, Wonderful, 1,618 reviews
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includes taxes & fees
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About the neighborhood

Map
6961 Ave Gobernadores, Carolina, 00979

What's nearby

  • Isla Verde Beach - 7 min walk - 0.6 km
  • Carolina Beach - 14 min walk - 1.2 km
  • Balneario de Carolina - 14 min walk - 1.3 km
  • Casino del Mar at La Concha Resort - 7 min drive - 7.2 km
  • Jose Miguel Agrelot Coliseum - 8 min drive - 6.9 km

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 5 min drive

Restaurants

  • ‪Casa Cuba - ‬4 min walk
  • ‪Metropol - ‬3 min walk
  • ‪Las Canarias - ‬1 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬6 min walk
  • ‪Chili's Grill & Bar - ‬6 min walk

About this property

The Ritz-Carlton, San Juan

Luxury family-friendly resort near Isla Verde Beach
At The Ritz-Carlton, San Juan, you can look forward to a poolside bar, a terrace, and shopping on site. With a beachfront location, beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to aromatherapy, a sports massage, or a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. The 24-hour gym offers fitness classes and Pilates classes; other things to do include snorkeling, surfing/body boarding, and windsurfing. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a garden and a hair salon.
Additional perks include:
  • An outdoor pool with sun loungers
  • Limo/town car service, valet parking (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and coffee/tea in the lobby
  • Concierge services, smoke-free premises, and ATM/banking services
Room features
All 416 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with designer toiletries and showers
  • 37-inch flat-screen TVs with cable channels
  • LED light bulbs, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Similar properties

Front of property

Hotel El Convento

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,002 reviews
The price is AED 1,329
AED 1,739 total
includes taxes & fees
31 Mar - 1 Apr
Hotel El Convento

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18 per day)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Self parking on site (USD 21.00 per day; includes in/out privileges)
  • Valet parking on site (USD 28.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • 5 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Hot tub
  • Steam room
  • Surfing/body boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Outdoor pool
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Beach towels
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
LIST_ALT

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Fitness center access

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 18 per day (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Ritz-Carlton Hotel San Juan
Ritz-Carlton San Juan
San Juan Ritz-Carlton
Ritz-Carlton San Juan Hotel
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Ritz-Carlton San Juan Resort Carolina
Ritz-Carlton San Juan Carolina
The Ritz Carlton San Juan
RitzCarlton Juan Carolina
The Ritz Carlton, San Juan
The Ritz-Carlton, San Juan Resort
The Ritz-Carlton, San Juan Carolina
The Ritz-Carlton, San Juan Resort Carolina

Frequently asked questions

Does The Ritz-Carlton, San Juan have a pool?

Yes, this property has an outdoor pool.

Is The Ritz-Carlton, San Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, San Juan?

Self parking is available for USD 21.00 per day. Valet parking is available for USD 28.00 per day.

What time is check-in at The Ritz-Carlton, San Juan?

Check-in start time: 4 PM; Check-in end time: 3:30 AM.

What time is check-out at The Ritz-Carlton, San Juan?

Check-out is at 11 AM.

Where is The Ritz-Carlton, San Juan located?

Nestled on the beach, this Isla Verde resort is within a 10-minute walk of Pine Grove Beach and Isla Verde Beach. Carolina Beach and Balneario de Carolina are also within 15 minutes.

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The Ritz-Carlton, San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 999 reviews
Rating 8 - Good. 245 out of 999 reviews
Rating 6 - Okay. 91 out of 999 reviews
Rating 4 - Poor. 43 out of 999 reviews
Rating 2 - Terrible. 22 out of 999 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Amenities are extraordinary! Great location and close to nightlife in Condado area of San Juan. Beaches are clean and relaxing. Can’t wait to return to Puerto Rico!
Stayed 10 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Brittany, Chicago,IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter (needing more towels or TP) were handled within minutes. This island is something everyone should experience. This Ritz will help you have as authentic, or as relaxing, as a stay as you’d like.
Stayed 8 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jessy , Mayaguez, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito el hotel, es clase aparte. Se los recom
Un hotel acogedor, muy fino y bonito lugar postres unas excelentes vacaciones en familia o en pareja.
Stayed 21 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Julie, Cadillac, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel on Puerto Rico
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Stayed 5 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

osama , New York ,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous
Stayed 5 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

mari, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The service/staff is stellar...amazing. However, the pool...there are much better ones in other San Juan hotels. This one is only 3 feet. Also, the room service menu/prices isn't great. Overall, it's very beautiful, clean & well staffed. Thank you, Ritz.
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Tae, chatlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip and hotel!
There is really nothing bad I can say about the Ritz. It is a little pricey but you get what you pay for. The entire staff was friendly every time we came in to contact with them. They were very pleasant. The pool, the casino, the beach, BLT, and the guava mimosas were superb! I couldn't imagine staying anywhere else. PR was beautiful!!
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Felix, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Right on the beach.
Amazing hotel staff, very accommodating. I did not like the view i had from my room. It was a view of the roof, I spoke to the front desk and they were able to move my room which had an amazing view of th ocean and the beach. This is my second time staying at the Ritz Carlton and I plan on staying a third.
Stayed 14 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

M, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful San Juan Property
Extremely nice and professional staff. Best beach in San Juan. Relaxing and away from more touristy areas, yet a short ride to all the city has to offer.
Stayed 6 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Kelli , San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very nice beach & wonderful staff
I really enjoyed my stay at the Ritz in San Juan. Before booking, my friends and I were looking at many other hotels but decided on this one after reading so many great reviews about the staff. The staff at this hotel made all the difference! Every single person who helped us out was friendly, fun and would always go above and beyond in terms of helping us and getting our questions answered. Not only was the staff great, but the hotel is stunning and I love that you could walk right out onto the beach which is well maintained and not too crowded with tourists. We had a great stay and will definitely be back !!
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

RITA, CONNECTICUT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL & SERVICE.
GREAT HOTEL & SERVICE. BY THE BEACH. SHORT EXCURSIONS & TRIP. CASINO. RESTAURANT & MORE. COME BACK ALWAYS. GREAT POOL & BEACH..............
This review was submitted before 2018 and has not been verified.

8/10 Good

Na, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
There are a few good things and a few bad things
Overall it is a nice hotel. The beach in front of the hotel is not that pretty. I am very glad I went to a snorkeling activity outside of the hotel, because that is when I got to see beautiful beaches, otherwise I would have came back home thinking that the beaches in Puerto Rico is not beautiful. Food and drinks are VERY expensive. We paid $19 per drink plus taxes. A lunch by the pool for me and my husband was always more than $100, this is including two drinks. Not to mention the other restaurants which was really expensive too. If you don't mind spending a lot of money on food then this wouldn't be a problem for you. I am posting a picture a lunch that we had at the bar in the hotel. If you check the picture you will see what we had, plus a pina colada and a beer , and it was over $100. The hotel room was not very comfortable. I usually love sleeping in hotels, but not this time. The pillows are VERY flat, and mattress was not comfortable. Also, if you are the kind of person that loves taking uber everywhere, you will be disappointed that uber drivers can not pick you up in front of the hotel. You have to walk outside of the hotel. I am not sure why, but every hotel in San Juan follow this rule. Overall i liked the hotel because the staff made me feel very confortable there, but for the price I expected more from them. I wouldn't stay again at this location.
Stayed 8 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, definitely coming back next time we make a trip to Puerto Rico!
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Romeo, Laredo, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility, amazing staff!
Spent a whole week there. Staff very attentive and courteous; friendly and always available.
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Zara, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach side hotel
The most amazing and beautiful hotel 5 minutes away from the airport with an amazing beach view. The amenities are great (check out the gym!) with a 24 hour pool. Definitely loved my stay here!
Stayed 6 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

ibis, miami florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful stay
awful experience. Pool with cockroaches, no pool towels, room with mold smell and spots in the carpet, night event schedule never cancelled with previous notification, cocktails glass in the swimming pool, room service salty no presentation.
Stayed 2 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful setting , near the beach
The restaurant El Molino at the Ritz was overprice and worst food I have ever had for the price. Some dishes were OK., but I was not impressed with what they served.
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

L, new york, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RACE
People who work in the hotel only treat non colored people like they're actual guest and everyone else like they don't belong. A shame because PR was beautiful.
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Had such a great stay at the San Juan Ritz Carlton! The hotel staff were extremely friendly & helpful! Staff were always willing to help & to recommend restaurants & other sites to see around the island! The amenities on site were top notch & the housekeeping & rooms were kept exceptionally clean! After staying at the Ritz, I'm not sure if I could stay anywhere else & get the same attention!
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Tony, Sudbury Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel it was close to the beach
My family and I had a wonderful experience and the staff was very pleasant and hard working. My husband was spoiled I must say! He requested a certain fruit and the next day one of the staff memeber came to our room and delivered it to him. We want to come back soon. Thank you again
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Sherri, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heartwarming and magical
Upon arrival, I knew that this experience would be memorable. The staff was so kind and helpful. They actually made you feel like royalty. My overall experience was amazing. I would recommend that you give the Ritz a try. Excellent.
Stayed 6 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Frank, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Good
If you wish to indulge, this hotel won't disappoint. It is expensive.
Stayed 8 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Vee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the BEST Hotel
I had multiple options regarding picking a hotel in Puerto Rico. I picked the Ritz Carlton, hearing rumors that it was an above average hotel. This hotel could have been the entire vacation. I have no complaints. The room was spectacular, and the staff was the definition of customer care. The staff truly made this vacation amazing. The pool, jacuzzi, pool side bar, lobby bar, breakfast buffet, and other amenities were of the highest caliber. I can not thank the staff enough for going above and beyond for taking care of my family and myself.
Stayed 5 nights in Aug 2017