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La Capitana Old San Juan

3.0 star property
Hotel in San Juan, near Port of San Juan

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

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Cozy Apartment with Sea View | Balcony view
Cozy Apartment with Sea View | Individually decorated, individually furnished, laptop workspace
Apartment, Balcony, Ocean View | Balcony
Apartment, Balcony, Ocean View | Balcony view
Breathtaking Apartment | View from property

Reviews

6.6 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, Balcony, Ocean View

Apartment, Balcony, Ocean View | Individually decorated, individually furnished, laptop workspace

Apartment, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • 60 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Zen Atlantis Place

Zen Atlantis Place | Individually decorated, individually furnished, laptop workspace

Zen Atlantis Place

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • Bay view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
412 Calle Norzagaray, San Juan, San Juan, 00901

What's nearby

  • Port of San Juan - 10 min walk - 0.9 km
  • Castillo San Felipe del Morro - 15 min walk - 1.3 km
  • Pan American Pier - 3 min drive - 2.1 km
  • Condado Beach - 5 min drive - 4.2 km
  • Puerto Rico Convention Center - 6 min drive - 4.8 km

Getting around

  • Sacred Heart Station - 9 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • ‪La Verguenza - ‬2 min walk
  • ‪Cafeteria Mallorca - ‬5 min walk
  • ‪El Jibarito - ‬3 min walk
  • ‪Caficultura - ‬3 min walk
  • ‪Casa Luna Rest - ‬3 min walk

About this property

La Capitana Old San Juan

Hotel near Port of San Juan
Near Pan American Pier, La Capitana Old San Juan provides everything you need. Stay connected with free in-room WiFi.
Additional perks include:
  • Cooked-to-order breakfast (surcharge), concierge services, and smoke-free premises
  • Luggage storage
Room features
All guestrooms are individually furnished, and include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like separate sitting areas and separate dining areas.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 20-inch flat-screen TVs with cable channels
  • Separate sitting areas, separate dining areas, and refrigerators

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: USD 15-25 for adults and USD 10-20 for children

Family friendly

  • Microwave
  • Refrigerator
  • Separate dining area

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 20-inch flat-screen TV
  • Cable channels

Food and drink

  • Dining room
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [262 Calle Sol Old San Juan]
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 for adults, and USD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

La Capitana Old San Juan Hotel
La Capitana Old San Juan San Juan
La Capitana Old San Juan Hotel San Juan

Frequently asked questions

Is La Capitana Old San Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking at La Capitana Old San Juan?

This property doesn't offer parking.

What time is check-in at La Capitana Old San Juan?

Check-in begins at 3:00 PM.

What time is check-out at La Capitana Old San Juan?

Check-out is at 11:00 AM.

Where is La Capitana Old San Juan located?

Located in Old San Juan, this hotel is within a 15-minute walk of Plaza de Colon and Port of San Juan. Condado Beach and Puerto Rico Convention Center are also within 3 mi (5 km).

La Capitana Old San Juan Reviews

Reviews

6.6
Rating 10 - Excellent. 25 out of 96 reviews" "
Rating 8 - Good. 18 out of 96 reviews" "
Rating 6 - Okay. 24 out of 96 reviews" "
Rating 4 - Poor. 13 out of 96 reviews" "
Rating 2 - Terrible. 16 out of 96 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Grigoriy

Disliked: Amenities
Property is far from the hotel and on third floor with no elevator. Appointment is not clean. Only one pair of keys, but it is 2 keyed doors on entrance to stairs and in apartment so if one person needs to go another one should go with him to open gate and after that come back on third floor On nerow and high stairs Only 2 bath towels and amenities not clean
Stayed 3 nights in Nov 2024

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid a fee for housekeeping which I did not get the entire tiemmI was there which was 3 days. we were 4 people in total and one toilet paper is crazy for 3 day stay. The staff had me walking for about an hour and a half to do my check in despite the fact that I told them I was lost and couldn't find the place where they said the check in is supposed to happen. I arrived at 4. Walking up and down then steep streets of san juan looking for the other hotel that was located in the back of the same building i was supposed to be staying at. Service was terrible. The only good thing was the view. The bathrooms were dirty and very small. I will not recommend it and I won't ever stay here.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cesar Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Oct 2024

2/10 Terrible

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Amber

Disliked: Staff & service, property conditions & facilities
I had booked this property because our flight had got cancelled and we had to stay an extra 3 days. it was the cheapest so i wasnt expecting nothing fancy. u have 2 get your key from one location nd then walk to the apartment building. the hallways r very thin so if youre wideset it would be hard to go up the stairs. i had reserved the ocean view room. everything was put up but the floors were not mopped. i could not walk barefoot or my feet would turn black. there was dirt everywhere. the wifi did not work but we had service so it wasnt an issue for us. the tv was connected to the wifi but would go in and out so we had to unplug it multiple times to get it to stream. the stove was very old and only 2 burners worked. the room with the ocean view was very hot but if you kept the door open and the outside door closed at night it could get cold. the view was beautiful... we loved sitting outside nd looking at the water. and the location was in old san juan so everything we needed was in walkable distance. laundromat/grocery store/ and other shops. like i said... this was a last minute booking so i wasnt expecting nothing spectacular but the view and location made up for it and we still made it work.
Stayed 3 nights in Jul 2024

6/10 Okay

Lisette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect right in the heart. I didn’t complain while staying there but omg paint chips kept falling from ceilings, bathroom shower poles kept falling down and hair everywhere in bathroom. Tile floor in bathroom very dirty. The bathroom was the grossest. The place didn’t feel at all clean sofa was stained dirty… like I said the location perfect but my God the place needs upkeep and super dirty. Not what it looks like in pics. Sorry but not sorry.
Stayed 4 nights in Jul 2024

10/10 Excellent

ruddy, Greensboro

Stayed 2 nights in Jul 2024

4/10 Poor

Adriana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location awful property (Zen studio) This hotel is located in a great area. Unfortunately, there were many issues that made our stay very uncomfortable and unsafe. You will walk into a spacious loft with no air conditioned in the living room, just the bedroom. The bathroom shower is very tiny, the water faucets and the shower curtain are broken and filthy. The front door lock doesn’t work we were afraid someone would break in. The list goes on and on…The owner should provide the basic amenities like towels, paper towels for the kitchen and some guest information of the location, WiFi, places of interests etc. This studio needs to be renovated, just look at the pictures. Also, this place was not clean. When a customer books a hotel should have some basic comfort without requesting it.
Stayed 4 nights in Jun 2024

6/10 Okay

Erasmo

Disliked: Cleanliness
Stayed 4 nights in Jun 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities
Parking not great if you rent a car. AC is cold. Bed is comfortable. Location so good. View is spectacular!
Stayed 4 nights in Jun 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. This is the second time we stay here an d you can’t beat the price
Stayed 2 nights in Jun 2024

6/10 Okay

Ashley

Traveled with partner
Disliked: Property conditions & facilities
A lot of the negative reviews stem from the fact that people do not thoroughly read prior to booking. The listing definitely states that not only is the property address a different location from the check-in location, but it’s only stair assessable. Checking in was easy and the property was only about 2- 2 1/2 blocks away 4min walk! I had the Ocean View room and was met w| nice AC upon walking in and the view is absolutely beautiful! Walking distance from just about anything perfect location! Now there were some downs, such as I did not receive check in instructions until 12AM the day of travel after being told I’d get them the day before, both checking in and out no one was at the front desk I was saying hello with no response someone came about 7mins after. The walls of the property and rooms look much older than the pictures used for the listing. The painting doesn’t look fresh, some cracks and water bubble damage which is why people are saying it isn’t clean. The Wi-Fi also didn’t work. With the property being on sort of a main road if you’re a light sleeper the vehicles and loud larger groups of people having conversations passing by will wake you. The Wi-Fi also did not work. If you’re looking for something modern and have health issues with getting up and down stairs and are a light sleeper I wouldn’t recommend for you. For a solo traveler, couple or group of 4 on a budget I’d defn recommend! I really do believe once they take the time renovate the place it’ll be one
Stayed 3 nights in May 2024

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn't recommend this room to anyone. First you have to go to another hotel to get the key. After I had to walk down several blocks to get to my room. The suite was up 3 flights of narrow steps and when I finally got into the room I was met by a Hot and Humid living room and a fan. The shower is small and not clean. The shower curtain was filthy and tattered in that tiny excuse of a bathroom. Not to mention the tv had 0 channels and everynight there were various noises coming from residents that live there full time. I recorded some of the noises after the 2nd night. Water damage on most of the walls that were badly covered up that just made the stains more noticeable. This site needs some serious renovations before they even consider to rent it out again. 0 out 10 recommendation.
Stayed 5 nights in May 2024

10/10 Excellent

jamie

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Awesome location beautiful views from the balcony
Stayed 2 nights in Apr 2024

6/10 Okay

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old San Juan
The stay started off poorly because the hotel does not have a drop off section and you have to check in two blocks away. This was not communicated to us. The room was good sized with a LR, Kitchen, and BR. The ceiling fan in the LR didn't work but the one in the BR did. The bed was a comfortable King. The windows were metal slats that gapped and allowed in a fair amount of sound. There was a rain storm one day and the roof in the bathroom leaked. There was a puddle of water in the bathroom. This was made all the worse because there were only two towels in the whole place. We needed those for showers. Also no wash clothes.
Stayed 5 nights in Mar 2024

6/10 Okay

Pedro

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good but needs a lot of improvement.
Mixed experience. I can split this in two. The good the view is amazing and the location is premium in Old San Juan. The not so good, the mattresses are uncomfortable and old, one of them have a dip that’s very noticeable. The furniture is old. When I checked in the host at the hotel told me “the view is amazing, unless it rains, the. It’s not so much. So, it did rain overnight ñ, I left the windows half open and when I woke up in the morning I had water all the way into the kitchen. The bathroom is very small which I don’t mind much, but the sink is so small that you make a mess when you are brushing your teeth. Also no elevators, and a leak by the balcony door.
This is the view from the bed closer to the balcony.
View from the balcony in the afternoon.
Stayed 2 nights in Mar 2024

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great Value for budget savvy seasoned travelers
The view and location are amazing like most others have noted, and the beds are very comfortable. The place is older and could use some TLC, but it is very clean and comfortable with an excellent mini split AC unit, ceiling fans/wall fans. Acessibility - Two large steps to enter through heavy metal gate, then there are two flights of narrow stairs, then 15 feet hallway and across a small open patio, a short walkway. and two steps up to reach The Balcony Apartment. It was no problem as we are active, youngish and healthy. though, if you have a physical disability, an aging travel companion, or are generally very inactive, this would probably not be the best choice. Especially as parking is hard to come by and nearest parking garage is about 4-5 blocks away. The kitchen while aged, (as is most of the furnishings) and clearly effected by being in a tropical environment has everything needed and nice quality of utensils/pans etc., and is super clean and in good working order. Mostly quiet except on weekend nights when cars (with the bass up lol)seem to cruise the narrow street between the building and the San Cristobal Park across the street (above the ocean). Even so, it was quiet by midnight. and not disruptive to our hanging out or sleeping. Overall an excellent spot for the money, if you do not require lavish accommodations. If you expect a Hilton or boutique place, probably not for you. I would totally stay here again. A great location, view and value.
Stayed 2 nights in Mar 2024

6/10 Okay

Eve, Hainesville

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We liked the convenience of walking around Old San Juan and dining around the area too. We liked the view very much. The building is old and needs updates on windows, doors which are not very secure, and bathroom is outdated and tiny. Also, we suggest disclosing the fact that the building has no elevator as we are older and had to carry our luggage up to the 3rd floor on a very narrow and deeply inclined staircase.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lei

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia, I contacted many times and no response. We booked La Caitana old San Juan hotel for 2/19 and 2/20. The owner refuse check us in and keeping told us that we have to leave, we are on the wrong address. She send us to 3different addresses until my kids can’t walk anymore. I also asked police to confirm the hotel address which lead us back to the same place. The owner is hiding from us and clean guy does not speak English. We have to find another hotel After two more hours arguments. Expedia, give me money back and I will not have a business with u anymore. Btw, I also complain to BBB and all social media bc what u did
Stayed 2 nights in Feb 2024

4/10 Poor

Annmarie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Ming

Traveled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Brycen

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Rika

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel. We stayed for four nights and we requested bath towels and a soap through text. Text didn’t do anything so we had to go get towels. Location and the view from balcony were great. We killed 2 cockroaches in the bathroom.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I paid for a late check out and was told it’s till 2pm for 50$ On my last day I called to confirm that I’m leaving at 2 they said no it’s 50 for every hour after 11… that’s the only thing I was upset about.. but either that it’s super nice
Stayed 2 nights in Oct 2023

6/10 Okay

termaine

Disliked: Cleanliness
The view
Stayed 4 nights in Sep 2023