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Surf Ranch Hotel & Resort

3.0 star property
Family-friendly hotel with free water park access and free breakfast

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Surf Ranch Hotel & Resort

Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Waterslide
Exterior
Signature Condo, 2 Queen Beds, Terrace, Resort View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

5.4 out of 10

Popular amenities

  • Gym
  • Bar
  • Pool
  • Pet friendly
  • Parking included
  • Breakfast included
The price is AED 186
AED 214 total
includes taxes & fees
23 Jan - 24 January 2025

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Villa

Villa | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Villa

Villa | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Condo, 2 Queen Beds, Terrace, Resort View

Signature Condo, 2 Queen Beds, Terrace, Resort View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Signature Condo, 2 Queen Beds, Terrace, Resort View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room with A/C

Standard Room with A/C | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room with A/C

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 33 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Villa

Villa | Living room | 32-inch TV with digital channels, Netflix, Hulu

Villa

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa

Villa | Living area | 32-inch TV with digital channels, Netflix, Hulu

Villa

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Condo, 2 Queen Beds

Deluxe Condo, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Condo, 2 Queen Beds

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa

Villa | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Condo

Deluxe Condo | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Condo

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Condo

Deluxe Condo | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Condo

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa

Villa | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Pillowtop bed
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Room with A/C

Standard Room with A/C | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room with A/C

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 33 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room with A/C

Standard Room with A/C | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room with A/C

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 33 sq m
  • Resort view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room with A/C

Standard Room with A/C | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room with A/C

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 43 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room with A/C

Standard Room with A/C | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room with A/C

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room with A/C

Standard Room with A/C | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room with A/C

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room with A/C

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room with A/C

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Renovated in 2024
Egyptian cotton linens
  • 33 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

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Outdoor pool

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Pool
Breakfast included
Spa
Parking included
8.4 out of 10, Very Good, (42)
The price is AED 183
AED 211 total
includes taxes & fees
10 Jan - 11 January 2025
Nuestra Casa

About the neighborhood

Map
Empalme de el Valle, 991.5 al Este, San Juan del Sur, 47008

What's nearby

  • San Juan del Sur Port - 7 min drive - 4.4 km
  • San Juan del Sur Beach - 10 min drive - 3.6 km
  • El Remanso Beach - 14 min drive - 5.4 km
  • Hermosa Beach - 21 min drive - 7.0 km
  • Playa Marsella - 24 min drive - 10.0 km

Getting around

  • Augusto C. Sandino Intl. Airport (MGA) - 158 min drive

Restaurants

  • ‪La Tostadería - ‬6 min drive
  • ‪Dale Pues - ‬6 min drive
  • ‪El Social - ‬6 min drive
  • ‪Ding Repair Cafe - ‬6 min drive
  • ‪Ikal - ‬6 min drive

About this property

Surf Ranch Hotel & Resort

Family-friendly hotel revitalized in 2024 and located near San Juan del Sur Port
Located close to El Remanso Beach and Christ of Mercy Statue, Surf Ranch Hotel & Resort provides free full breakfast, free water park access, and a swim-up bar. Active travelers can enjoy amenities like beach volleyball and rock climbing at this hotel. The on-site international cuisine restaurant, Surf Ranch Restaurant, offers breakfast, brunch, lunch, dinner, and a poolside location. Yoga classes are offered at the gym; the property also has a poolside bar, a terrace, and a coffee shop/cafe. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a garden and a playground.
You'll also enjoy perks such as:
  • An outdoor pool with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), access to a nearby health club, and express check-out
  • Smoke-free premises, tour/ticket assistance, and wedding services
Room features
All guestrooms are individually furnished, and boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Showers and free toiletries
  • 32-inch TVs with Netflix, Hulu, and digital channels
  • Balconies or patios, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 8:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Surf Ranch Restaurant

Things to do

  • Access to nearby health club
  • Beach volleyball
  • Fitness center
  • Free water park access
  • Outdoor pool
  • Playground
  • Rock climbing
  • Volleyball
  • Yoga classes

Family friendly

  • Free water park access
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Banquet hall

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (1000 square feet)

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in hallways
  • Hallway handrail height (inches): 36
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Renovated entire property - April 2024
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • Digital channels
  • Hulu
  • Netflix

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 240 (roundtrip), (up to 12 years old)
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
A car is required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Ranch Action Sports
Ranch Action Sports Resort
Surf Ranch Action Sports
Surf Ranch Action Sports Resort
Surf Ranch Hotel Resort San Juan del Sur
Surf Ranch Hotel Resort
Surf Ranch San Juan del Sur
Surf Ranch
Surf Ranch Hotel Resort All Inclusive
Surf Ranch Hotel Resort All Inclusive San Juan del Sur
Surf Ranch All Inclusive San Juan del Sur
Surf Ranch All Inclusive
All-inclusive property Surf Ranch Hotel & Resort - All Inclusive
Surf Ranch Hotel & Resort - All Inclusive San Juan del Sur
Surf Ranch Action Sports Resort
Surf Ranch Hotel Resort
Surf Ranch All Inclusive
Surf Ranch Hotel Resort
Surf Ranch & San Juan Del Sur
Surf Ranch Hotel & Resort Hotel
Surf Ranch Hotel Resort All Inclusive
Surf Ranch Hotel & Resort San Juan del Sur
Surf Ranch Hotel & Resort Hotel San Juan del Sur

Frequently asked questions

Does Surf Ranch Hotel & Resort have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Surf Ranch Hotel & Resort?

As of 27 December 2024, prices found for a 1-night stay for 2 adults at Surf Ranch Hotel & Resort on 23 January 2025 start from $58.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Surf Ranch Hotel & Resort pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at Surf Ranch Hotel & Resort?

Self parking is free at this property.

What time is check-in at Surf Ranch Hotel & Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Surf Ranch Hotel & Resort?

Check-out is at noon. Late check-out is available for USD 25 (subject to availability).

Does Surf Ranch Hotel & Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Surf Ranch Hotel & Resort located?

Located in San Juan del Sur, this family-friendly hotel is 2.8 mi (4.5 km) from San Juan del Sur Port, and within 6 mi (10 km) of El Remanso Beach and Christ of Mercy Statue. Hermosa Beach and Playa Marsella are also within 6 mi (10 km).

Surf Ranch Hotel & Resort Reviews

Reviews

5.4
Rating 10 - Excellent. 18 out of 97 reviews" "
Rating 8 - Good. 17 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 29 out of 97 reviews" "
Rating 2 - Terrible. 28 out of 97 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Keydy

Traveled with family and small children, Traveled with family
Liked: Amenities
This hotel need deep clean I don’t have good experience at this hotel .
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place....!!
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice. It’s quite
Stayed 8 nights in Jul 2024

2/10 Terrible

Patricia, Lincoln

Stayed 1 night in May 2024

2/10 Terrible

Yamil

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I paid $150 a night, and the room didn’t have towels, soap, shampoo, and the TV cable didn’t work. The parking space was limited, and they knocked on my door at 7 am to move my car so other people could get out.
Stayed 1 night in Mar 2024

8/10 Good

Marvelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Surf Ranch was nice, my family and I enjoyed it.
Stayed 2 nights in Feb 2024

2/10 Terrible

Luis R

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024

2/10 Terrible

Matt

Traveled with family
Liked: Staff & service
Disliked: Amenities
This property ad was deceptive. The drone shot shows a "water park". It was one average sized pool with water. What appeared in the picture to be other pools was cement painted blue but dry (not joking). Worst of all is that it advertises to be in San Juan del Sur. SJDS is five actually miles away, and the last 1 mile is down a long dirt road crossing a river (no bridge). Since it rains nearly every day in SJDS, this "road" is continually a muddy jeep trail. We almost didn't get there to check in and we damaged our rental car trying and we were nearly stranded at night on a muddy road since there was no night receptionist. Of course, it is nearly impossible to book a room last minute in SJDS so this made matters worse. Fortunately, my paid guide was able to use his influence to first get us access via the security guard to our room after we arrived, and then get us a room at another hotel for our second night. Bottom line: If you want an off-road adventure and you have a high clearance 4x4 mud rig, this might be the right hotel for you. For people who want a nice hotel in San Juan Del Sur, avoid this hotel at all cost. Although the hotel promised to refund my second day since we could not access the hotel due to their muddy road and 20' river crossing, it has not refunded the money thus far and it has been five days. Sadly, the staff was very pleasant and seem to be victims of dishonest and unscrupulous ownership/management. AVOID THIS HOTEL AT ALL COST.
Stayed 2 nights in Nov 2023

2/10 Terrible

Lindsey

Traveled with family
Disliked: Property conditions & facilities, room comfort
Never Again
The roads are hard to access parts are flooded, there’s a small river you have to cross. When we arrived we were told they do not offer 6beds as shown on their description- we ended up having to get a third room. The main room a scorpion inside when we arrived and later throughout the night ended up flooding. Very disappointed in the overall stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Carlos, LAS VEGAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access road to the property is horrible. We had a hard time getting taxis to make that trip because of that.
Stayed 2 nights in Dec 2022

8/10 Good

Ubaldo, VIRGINIA BEACH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is not too bad. Quite and pleasant. It’s just a bit too far from the city. Also, you have to cross a river and there is no bridge. If you take a taxi it may not take you all the way to the ranch if it rains or rained days before and the river water is too high. Not bad for the cost value per night of stay. Friendly staff.
Stayed 1 night in Oct 2022

4/10 Poor

Martin

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The location hard to access, roads conditions plus misleading information about transportation prices, not much to do and faraway from town.
Stayed 3 nights in Jun 2022

2/10 Terrible

Terence

Stayed 2 nights in Apr 2022

10/10 Excellent

Arsenio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this place to be very clean, comfortable, and perfectly sized for one to two people. The bathroom and shower was excellent.
Stayed 2 nights in Apr 2022

2/10 Terrible

Julio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was concrete base and a lot mosquitoes I Left please Credit my money back I did sta there
Stayed 1 night in Jan 2022

8/10 Good

David

Stayed 1 night in Dec 2021

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

CARY

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love surf ranch, unless it rains a lot making the creek crossing hard for low cars. LOVELY property
Stayed 7 nights in Nov 2021

4/10 Poor

Legna

Stayed 5 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no water to shower, very far from everything, run down, very poor service, the food was great
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The highlight of the ranch is the staff. They were excellent, but the owners have let the place run down and the main reason we went was so he could skate the park and it was a mess....it was full of debris and water and not what he had hoped for. The internet didn't work in our room and we were told we would have high speed internet and Netflix to watch, but it didn't work either. The staff was really excellent but they can't fix all of the problems.....the owners need to put some resources into fixing the place.
Stayed 2 nights in Jun 2019

2/10 Terrible

Alain, Québec, Canada

Disliked: Staff & service, property conditions & facilities
Miserable
I've got better things to do than write more than the following comment: Unpleasent personel, cheap on meals, don't respect the menu, very dirty pool, ..., one young man was ok - Joseph.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice vacations
Overall everything was good service personal was excellent especially the girl name Katherine she has great customer service.
Stayed 2 nights in Feb 2018