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Krystal Grand Los Cabos

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

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Photo gallery for Krystal Grand Los Cabos

Premium bedding, down comforters, minibar, in-room safe
Master Suite | Living area | LED TV, DVD player
Master Suite | Private kitchenette | Microwave, coffee/tea maker, cookware/dishes/utensils

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • On private beach
  • Bar
  • Pool
  • Parking available
  • Room service

Room options

Available filters for rooms
Showing 5 of 5 rooms

Deluxe Studio Pool View Non Refundable

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Studio Pool View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
LED TV
Blackout drapes/curtains
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Beach Front Swimup Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
Ceiling fan
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds and 1 Double Sofa Bed

Deluxe Studio Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Beach Front Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
Ceiling fan
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Map
Carr. Transpeninsular km 29 s/n,San, Jose Del Cabo, San José del Cabo, BCS, 23400

What's nearby

  • Costa Azul Beach - 4 min walk
  • Palmilla Beach - 15 min walk
  • Club Campestre Golf Course - 4 min drive
  • San Jose del Cabo Art District - 5 min drive
  • Puerto Los Cabos - 6 min drive

Getting around

  • Los Cabos Intl. Airport (SJD) - 15 min drive

Restaurants

  • ‪Coco Cafe - ‬7 min walk
  • ‪Zipper's - ‬8 min walk
  • ‪Mama Mia - ‬10 min walk
  • ‪Sardina Cantina - ‬5 min walk
  • ‪Distric Eat + Drink - ‬13 min walk

About this property

Krystal Grand Los Cabos

Luxury all-inclusive hotel near Costa Azul Beach
Close to Palmilla Beach, Krystal Grand Los Cabos provides a poolside bar, a grocery/convenience store, and a terrace. This hotel is a great place to bask in the sun with a private beach, beach massages, and beach volleyball. Treat yourself to a body treatment, aromatherapy, or a massage at the onsite spa. Be sure to enjoy Fusion cuisine at one of the 4 on-site restaurants. Enjoy the health club, as well as activities like horseback riding. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and mini golf.
Other perks include:
  • 2 outdoor pools with a waterslide and pool umbrellas
  • Free self parking and valet parking
  • Full breakfast (surcharge), airport pick-up service (surcharge), and supervised childcare (surcharge)
  • A front-desk safe, free newspapers, and a gift shop
Room features
All 165 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Down comforters and sofa beds
  • Bathrooms with designer toiletries and showers
  • LED TVs with premium channels and DVD players
  • Microwaves, cookware/dishes/utensils, and coffee/tea makers

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Pick-up airport shuttle (surcharge) during limited hours

Food and drink

  • 4 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Palm Terrace
  • Dolce Mexico
  • Sushi and Martini
  • Shipwerck Island bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Horse riding/rentals
  • Mini golf
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • DVD player
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Sofa bed
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - on the beach
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding
  • Single sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • DVD player
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Microwave
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:30 AM
Minimum check-in age: 19

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 250 per person
  • Airport shuttle fee per child: MXN 175 (from 6 to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bel Air Collection
Bel Air Collection Cabos
Bel Air Collection Resort
Bel Air Collection Resort Cabos
Bel Air Collection Resort Cabos San Jose Del Cabo
Bel Air Collection Cabos San Jose Del Cabo
Bel Air Collection Resort Los Cabos San Jose Del Cabo
Bel Air Collection Resort Los Cabos
Bel Air Collection Los Cabos San Jose Del Cabo
Bel Air Collection Los Cabos
Bel Air Collection Resort Spa Cabos
Krystal Grand Los Cabos Hotel
Belair Sunclub Hotel Los Cabos
Residence by Krystal Grand All Inclusive
Krystal Grand Los Cabos San José del Cabo
Krystal Grand Los Cabos Hotel San José del Cabo

Frequently asked questions

Does Krystal Grand Los Cabos have a pool?

Yes, this property has 2 outdoor pools.

Is Krystal Grand Los Cabos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Los Cabos?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Grand Los Cabos?

Check-in start time: 3 PM; Check-in end time: 9:30 AM.

What time is check-out at Krystal Grand Los Cabos?

Check-out is at noon.

Does Krystal Grand Los Cabos provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of MXN 250 per person applies.

Are there all-inclusive benefits at Krystal Grand Los Cabos?

Yes, the property is all-inclusive. Activities include bicycling, volleyball, aerobics classes, and more.

Where is Krystal Grand Los Cabos located?

Nestled on the beach, this Costa Azul hotel is within 1 mi (2 km) of Costa Azul Beach and Palmilla Beach. El Zalate Beach and Reserva de la Biosféra Sierra de la Laguna are also within 5 minutes.

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Krystal Grand Los Cabos Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 125 out of 486 reviews
Rating 8 - Good. 170 out of 486 reviews
Rating 6 - Okay. 91 out of 486 reviews
Rating 4 - Poor. 58 out of 486 reviews
Rating 2 - Terrible. 42 out of 486 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分満足なホテルライフ
素晴らしいホスピタリティ、ビーチ・プール・レストランetcすべて満足でした。
Stayed 5 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Daxi, Queretaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recién remodelado
El hotel está en una zona accesible de San José del Cabo, recién remodelado, amplio y el personal de calidad, muy recomendable para vacacionar y olvidarte de la ciudad.
This review was submitted before 2018 and has not been verified.

4/10 Poor

M, Portland, Oregon

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Under construction, Staff wasn't very attentive
Under construction, Staff wasn't very attentive, not very helpful when asking questions, Didn't explain the package we had and what it included! Pools were nice and staff was friendly. Wouldn't recommend the Mexican Fusion restaurant horrible service and Food. The pool and grill was the only good food and service.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Staff and service needs improvement
The Bel Air resort changed its name to Krystal Grand, but we were never notified of the name change by the resort or Expedia. Finding the hotel from the highway was not easy, as we were looking for "Bel Air" and there is no longer any hotel by that name. Our frustrations did not end there though. We waited in line for 45 minutes to be checked in, maybe more. The staff seemed untrained; each receptionist's service quality varied greatly. In the time that we were in line, 3 guests who had just checked in returned to the front desk regarding issues with their rooms. In addition, we had to walk along the highway shoulder to retrieve our own car even though we used "valet parking". The receptionist who did our paperwork forgot to give our ID cards back to us, and we had to return 45 minutes later when we needed it elsewhere. Upon returning for our ID's, the receptionist pulled them out of his pocket, having obviously realized at some point that he forgot to give them back to us, but he did not offer as much as an apology and had never attempted to call us to notify us. We were given a room in the older building along the highway, which was impossible to find. The internal circulation is confusing and the resort lacks signs and direct paths from the new building to the older buildings. The hotel room itself was very comfortable, new, spacious and well-designed. Housekeeping was spotty; they cleaned everything but did not replenished our soaps and towels. Overall the stay was OK.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness
Decepcion trato
Nos hicieron esperar aun mas tiempo despues del check in porque la habitacion no estaba limpia y los meseros en restaurantes no te atienden
This review was submitted before 2018 and has not been verified.

8/10 Good

Jen, San Fransisco

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Resort - changing but growing
I was a little concerned about the reviews I was reading online regarding this hotel. I normally don't write reviews, but felt this hotel was owed a good review. I had 3 rooms for a family vacation. Check in required a little patience especially when they took a group who cut in front of me, however a staff member noticed and immediately asked us for a drink order and brought us to a seating area for us to wait and then came and got us when they were ready. The resort is beautiful. The upgrades are beautiful and tranquil. Are rooms were brand new, although I was told I was getting a kitchenette in every room, I did not, but it turned out ok. We had a fridge which was fine. My reservation also was made prior to the change and I did not book all inclusive, however my reservation did include a free breakfast. It took me a day to get that straightened out, but we did get a full breakfast buffet. We had one dinner on property which was OK, but we enjoyed all the area had to offer. There was a language barrier often, but we managed to get through. All in all the vacation was fantastic, and I would visit this resort again. The beach was gorgeous, no swimming in front of hotel as the currents were too strong but a short 5 minute walk took us to a safer place. We did participate in a movie night on the beach which was unexpected and fun, the staff brought warm towels to keep us from the chill. all the pools were great. The newer pool had lounge chairs on baja shelves, RELAXING!
This review was submitted before 2018 and has not been verified.

8/10 Good

italiana, , Phoenix, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es muy bueno y lo están ampliando. La DJ, Linda, en la alberca principal excelente, sólo que la música era muy alta,pero ese es el espíritu latinoamericano. La limpieza impecable en todo el hotel. Falta aún más organización con el personal en general. Y la típica cordialidad de los mexicanos extraordinaria. Volveremos!
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
While under construction...
The hotel was under construction with new ownership and a new name, Krystal Grand. It wasn't pleasant but tolerable. Only a few inconveniences with one working elevator and 7 floor buildings. The food definitely needs improvement. It was mediocre for being at a hotel with limited options to leave, since San Jose was a 10 minute drive and San Lucia was 30 minutes away. I really hope the new owners help in these areas.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel Air no more!
We booked our stay at Bel Air months ago and when we finally arrived in our destination and were driving around, looking for it, we could not find it anywhere! We had to stop a couple of times to ask where it was (Navigator claimed it was where we were but nothing indicated that). Finally someone directed us through an empty reception area through a complex of hotel buildings to another reception area for a hotel named Krystal Grand. Evidently Bel Air had been purchased by Krystal Grand and fortunately our reservation had been grandfathered into it, so we did have a place to stay. It all turned out good, but it would have been nice of Expedia to notify of the change so we didn't waste an hour looking for a hotel that no longer existed. So didn't book anything at Bel Air—it doesn't exist any longer. I'd be happy to review Krystal Grand, but not under Bel Air.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst HORROR experience ever, never again Bel Air
Working abroad 7 years, travelling all over world, never experienced such HORROR story! Arrived 23:00 pm to Hotel, waited 1 ½ hours until check-in, all people in front shouting like crazy at Hotel reception, some started fighting! We checked-in at 0:30 am and realized entire issue. Hotel had free room available but no clue what rooms were free. People were given apparent “free” rooms with keys but came back many times since said rooms already busy/people inside. After 1 hour we got our “free” room but other people were freaking-out at same time returning back to lobby. Our first 2 rooms were also busy, hotel guy knocked at doors until people replied from inside “our” given rooms. At around 1:45 am our 3rd new room given was really empty. Later, other people knocked even at our door probably trying to get our room later. We managed to go to bed around 2:15 am!! Incredible, no Hotel excuse next day, no reimbursement or offer, nothing. Hotel Bel Air simply did not care at all about all the mess!!!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Beach explorer, Calgary

Liked: Cleanliness, staff & service
Poorly run resort
I've stayed here and at the adjoining condos 5 times over the last 5 years. The resort has grown but the staff has not. Paid for ocean view. They tried to put us on the room facing the busy corridor highway. Refused the room. Received a pool view room. After over an hour, finally into our room. It has a beautiful beach, but the resort is poorly run by management and the staff are very nice and accommodating, as much as they can be, but are overwhelmed. I have watched it go downhill as they added 2 more buildings. Then at checkout I received a bill for 2 all inclusive type (watered down, cheap alcohol) drinks. They charged $17USD per drink. The front desk clerk said, "Yes, it is very expensive to drink here." They are building a new resort, I'm assuming it's is associated with this one. It looks really nice. But seeing how the Bel Air has been managed with the addition of 2 buildings. I'm not interested in staying at another resort associated with Bel Air, Khrystal Sands or whatever they are called. Pay the money and stay elsewhere. There are lots of other beautiful resorts to choose from.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Ryan

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Cyndy, California

Disliked: Staff & service, property conditions & facilities, room comfort
Unrelaxing vacation because of the Hotel. Beware!
At the time of booking, the hotel is Bel Air Collection Resort and Spa. Pictures are great on the websites and mostly good reviews. I should have listened to the negative reviews. By the time we got there, there was the change of ownership/name. I didn’t know because I was not notified. Check in process was very slow. It took about an hour to check in. Deluxe Studio Suite was NOT deluxe as they advertise it. It was old, dark and next to the busy and noisy highway. Hotel won’t switch me to a quieter room eventhough I offered to pay extra for an upgrade. Their excuse was they were booked. But at least 3 guest went back to get their room switched. How could that be? After spending a night in this not so Deluxe Studio Suite, I asked for another room the following day, I was finally given a newer room, not studio, as I booked it. It was also right next to the noisy, busy highway. The room was just 1 floor up street level. And guess what? NO HOT WATER. I called the front desk at least 3 times. Basically, hot water will come after running it for 20 to 30. But will only say on for 5 minutes. So for 3 nights in that room, it was cold shower for me. It doesn’t really matter if I booked the hotel before Grand Krystal acquired Bel Air Collection. The transition should be transparent to ALL the guests. I wasted my time and money by staying at this hotel. I was treated like a second hand citizen eventhough I was willing to pay extra to be upgraded.
This review was submitted before 2018 and has not been verified.

6/10 Okay

CECILIA, Cdmx

Liked: Staff & service
Hotel cambió de nombre
Se suponía que teníamos habitación con vista al mar, pero no nos dieron ese tipo de Habitación. Lo anterior porque supuestamente nuestra reserva no era "All Inclusive", pero el concepto del hotel solo es "All Inclusive" o al menos esa fue mi percepción, ya que todos traían brazalete. Hubo muchas confusiones porque cambiaron el lobby y los restaurantes, ya que el nombre del hotel cambió, y las obras seguían en toda nuestra estancia, pero no hicieron avisos a los huéspedes. La habitación que nos tocó estaba un poco antigua, y las persianas no servían del todo.
This review was submitted before 2018 and has not been verified.

8/10 Good

Monika, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel with great pool
We had great time, entire place is all new, clean and very up to date. (The beautiful new pool just opened during our stay there). The beach is beautiful, but it is NO SWIM beach due to strong waves all the time, so info on website about kayaks and boards is incorrect.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

los cabos, Redmond Wa.

Liked: Cleanliness, staff & service, room comfort
Beautiful ocean front rooms
Now called Krystal Grand. Excellent food, staff and accommodations. Only complaint is we couldn't find an outlet that would charge our electronics! We moved rooms even and still our devices would lose battery if plugged in. Hopefully this will remedy soon as they were adding on and updating the whole time we were there.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Lina Rivera , texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was just amazing!
Great people, amazing service, clean, fun, relaxing. Delicious food and the most amazing place we have ever visited.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time! The new pool and restaurant area opened while we were there. Some food was really good other options not as good. Fun and friendly staff! Would recommend!
This review was submitted before 2018 and has not been verified.

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our room was very clean and modern. Pools and beach were wonderful. Food was ok . Drinks were not so good. Service at front desk is horrible!!! Had to interact with staff at desk numerous times and unfortunately received the same awful service.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Relaxtion
Great ocean view, energetic sports activities director. Excellent location, between Cabo and San Jose del Cablo.
This review was submitted before 2018 and has not been verified.

8/10 Good

Candace, B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel now under new management!
When we 1st arrived it was not such a great experience as management and staff were slow and struggling with new booking system tool 2 hrs to check in. However staff very friendly and accommodating. We had to move rooms twice because airco was broken but they upgraded is to ocean front room which everything worked. The hotel is now part of Krystal chain and is amazing! Same staff awesome food clean quiet and family friendly. We were booked into a different hotel the 2 nd week of our vacation. But ended up leaving and coming back to Krystal ( Bel Air) . Already planning our next visit !!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
sugerencia
muy agradable la estancia y el trato, solo les falta mejorar en la recepción a la hora de hacer chek in y el check out pues es demasiado tardado. todo lo demás esta super bien
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with beach front access. Lots of events
Hotel has very nice pool facilities and has three restaurants which is good for all inclusive.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Mala atención al cliente
La recepción muy tardado y también la entrega de coche me hicieron perder un tour por su falta de personal nadie estaba para solucionar te el problema
This review was submitted before 2018 and has not been verified.

6/10 Okay

Ksu, Vancouver, WA

Disliked: Property conditions & facilities, room comfort
It was ok..
Hotel was going through renovations and re-branding... thus the sound of the drill and hammers was heard every day. They had issues with water and toilets flushing. Customer service took over 24 hours to resolve issues. The AC did not work and we had to move rooms three times. Everything took extra long! Like the valet, drinks, food anything.. the staff called it "Mexican time".