The property was great however the property manager neglected to submit arrival information so upon arrival we were without access to our rental. After 3 unsuccessful email attempts to reach the manager, we contacted VRBO (20+ minutes before they answered) who then contacted the manager. This whole process took about an hour, all while we were waiting on the streets of San Francisco. Once we got access codes and information, we were not disappointed. The only thing we would have enjoyed was a TV to watch after a day playing in the city.