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Santa Cruz Plaza

4.0 star property
Family-friendly hotel with full-service spa connected to the convention center in Santa Cruz

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Santa Cruz Plaza

Indoor pool, outdoor pool, sun loungers
Front of property - evening/night
Standard Twin Room | Minibar, in-room safe, desk, blackout drapes
Buffet
Lobby
Reviews
8.6

Excellent

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Pet friendly
    Pet friendlyPet friendly
  • Gym
    GymGym
  • Air conditioning
    Air conditioningAir conditioning
  • Parking included
    Parking includedParking included
The price is AED 381
Price available on 14/07/2024

Explore the area

Map
Plaza De Armas 286, Santa Cruz, O'Higgins, 3130665
  • Popular LocationMuseo de Colchagua3 min walk
  • Popular LocationLaura Hartwig Winery15 min walk
  • Popular LocationCasino Colchagua3 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Excellent amenities. Great restaurant. Professional staff.
Sylvia
Mar 22, 2024

Room options

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Designer toiletries
Shower/tub combination
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, blackout drapes

Standard Twin Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Designer toiletries
Shower/tub combination
  • 27 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Studio Suite

Junior Studio Suite | Minibar, in-room safe, desk, blackout drapes

Junior Studio Suite

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Designer toiletries
Shower/tub combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Designer toiletries
Shower/tub combination
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Designer toiletries
  • 52 sq m
  • Sleeps 2
  • 1 Double Bed

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9.0 out of 10, Wonderful, (115)
The price is AED 416
AED 416 total
includes taxes & fees
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About the neighborhood

Santa Cruz

Located in Santa Cruz, Santa Cruz Plaza is connected to the convention center. Museo de Colchagua and Hacienda El Huique are cultural highlights, and some of the area's activities can be experienced at Laura Hartwig Winery and Bodega Viña Viu Manent. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.
Visit our Santa Cruz travel guideOpens in a new window

What's nearby

  • Plaza de Armas - 2 min walk
  • Museo de Colchagua - 3 min walk
  • Laura Hartwig Winery - 15 min walk
  • Casino Colchagua - 3 min drive
  • Lapostolle Clos Apalta Winery - 16 min drive

Getting around

  • Santiago Intl. Airport (SCL) - 124 min drive

Restaurants

  • ‪Paper's Bar - ‬5 min walk
  • Bar Chamán
  • ‪Cafe de la Mane - ‬2 min walk
  • ‪Katarkura Schop - ‬5 min walk
  • ‪Time Coffee - ‬1 min walk

About this property

Santa Cruz Plaza

Upscale family-friendly hotel connected to the convention center
You can look forward to a swim-up bar, a poolside bar, and a rooftop terrace at Santa Cruz Plaza. Active travelers can enjoy cycling at this hotel. Indulge in a massage, a body wrap, and a body scrub at the onsite spa. Be sure to enjoy a meal at Los Varietales, the on-site fine-dining restaurant. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool, with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Bike rentals, extended parking, and an area shuttle
  • Express check-out, express check-in, and supervised childcare (surcharge)
  • Guest reviews say good things about the helpful staff
Room features
All 116 rooms offer comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and minibars.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and shower/tub combinations
  • LCD TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar

Restaurants on site

  • Los Varietales

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 50000 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CLP 62 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CLP 50000 per pet, per night
  • Rollaway bed fee: CLP 62 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Santa Cruz Plaza
Santa Cruz Plaza
Santa Cruz Plaza Hotel
Santa Cruz Plaza Santa Cruz
Santa Cruz Plaza Hotel Santa Cruz

Frequently asked questions

Does Santa Cruz Plaza have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Santa Cruz Plaza?

As of 27 Jun, 2024, prices found for a 1-night stay for 2 adults at Santa Cruz Plaza on 14 Jul, 2024 start from $103.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Santa Cruz Plaza pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of CLP 50000 per pet, per night.

How much is parking at Santa Cruz Plaza?

Self parking and valet parking are free at this property.

What time is check-in at Santa Cruz Plaza?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Santa Cruz Plaza?

Check-out is at noon.

Where is Santa Cruz Plaza located?

This family-friendly Santa Cruz hotel is located in the historical district, just steps from Plaza de Armas and Museo de Colchagua. Colchagua Campo y Vino and Laura Hartwig Winery are also within 2 mi (3 km).

Santa Cruz Plaza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 270 reviews" "
Rating 8 - Good. 79 out of 270 reviews" "
Rating 6 - Okay. 38 out of 270 reviews" "
Rating 4 - Poor. 9 out of 270 reviews" "
Rating 2 - Terrible. 5 out of 270 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent amenities. Great restaurant. Professional staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Marintan

Stayed 1 night in Mar 2024

8/10 Good

Elvira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the wine country
The Plaza is a gem in the wine country. It is old but well maintained. The architecture is interesting and features many items like bas relief sculpture and stained glass. We had a comfortable room facing an inner courtyard which was quiet. Outside rooms on the plaza might have a lot of traffic noise. The grounds are beautiful, with a small stream running through the property. The restaurant opens onto a pleasant, tree shaded outside courtyard by the outdoor pool. The is an indoor pool and spa but we did not visit. We had good lunch on the day we arrived. We went to breakfast each morning and found very mixed results, ranging from a great omelette bar on the weekend to weekday buffet that featured cold, hard bacon and lukewarm, mostly liquid scrambled eggs. The service was attentive and friendly, however. The concierge, Pablo, was fantastic. We had a great time chatting with him and getting laughs for our weak attempts at Spanish (we are English speakers, and found most of the staff could handle this well). He helped us plan excursions into the wine country, recommended great places to eat, and gave advice on the best way to drive to Vińa del Mar (our next stop). The hotel is next to a museum and a casino. We spent several hours enjoying the museum, but did not check out the casino. Maybe next time.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lincoyan

Stayed 2 nights in Jul 2023

2/10 Terrible

Ken Uchimura Moraga

Stayed 2 nights in Jul 2023

8/10 Good

Ullrich

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a very pleasant stay with very friendly staff and an excellent breakfast buffet. if you come by car on a busy weekend, you may have trouble in parking inside and will need valet parking to park the car at a secure outside facility from the same hotel. to get it next morning may take a while.
Stayed 3 nights in Jun 2023

10/10 Excellent

Marcelo

Stayed 2 nights in May 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel full of character. Good, friendly service. Great food. Direct access from hotel to Casino and Museum.
Stayed 2 nights in Feb 2023

10/10 Excellent

Luisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a fantastic museum al the property.
Stayed 2 nights in Feb 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We normally stay at VIP hotel as they treat you special. We do not mind spending a little more. Room was not upgraded. In fact it was probably one of the worst rooms in the hotel as we looked out to white wall. With all the great balconies they have this is how they treat VIP’s. Will not return here
Stayed 1 night in Feb 2023

10/10 Excellent

Yuri, Toronto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Far exceeded our expectations. Service was excellent and the property itself was beautiful. Felt spoiled the entire time. Highly recommend.

8/10 Good

Holly, Laguna Niguel

Traveled with partner
Liked: Amenities, property conditions & facilities
Hotel Santa Cruz has a lot of PROs and a few CONs. I’m an American who travels frequently to other countries and use reviews as a guide. will be very honest with my observations. PROs = property is very nice with resort feel in the quaint city of Santa Cruz. Location was perfect! grounds beautiful and our room was spacious with nice view from 4th floor to the square. Security guarded with a lot to do on property. Ate there twice, both great. BBQ dinner was fantastic. good experience with concierge and restaurant staff. Santa Cruz is safe, easy to walk. CONS = floor/carpet in our room was very dirty. Glad they gave slippers, carper needs a good cleaning. disappointing hotel tour assistance (RoutaTours) and manager we spoke to about a RoutaTours issue not good. We didn’t find all front desk staff to be friendly. My husband speaks fluent Spanish, so it was not a translation issue, more a hospitality issue. RoutaTours took $80 from us and said we were “out of luck” when the wine tour they did not honor one of the tours when we ubered to the location. Hotel did not refund or reschedule. Thier response was that the winery took the money paid and won’t refund back. Manager said there was nothing she could do. Concierge was helpful telling us where to go on our own so we could avoid booking tours from hotel after that. There are a lot of children and families. If you don’t want children running around, playing in pool, screeching, etc., you might want to go elsewhere.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
What a gem! We enjoyed the historical building, the wonderful cuisine and comfortable room. Next time we add in massages!
Stayed 1 night in Jan 2023

10/10 Excellent

juan

Stayed 1 night in Dec 2022

10/10 Excellent

patricio

Stayed 1 night in Sep 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Juan, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice
Stayed 1 night in May 2022

10/10 Excellent

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is well located, close to shops and visits to the vineyards. It is spacious, comfortable, with lots of vegetation. The attention is very good for its kindness and good disposition. It has different spaces where to eat or dine that makes the stay very pleasant. Although the hotel is in good condition, the rooms showed deteriorated paint, and details in general such as the shower was loose, clothes hanger in the bathroom does not work. the nightstands and cushions already show deterioration due to age. the cushions on the pool chairs were dirty. On the other hand, the benefits of VIP ACCESS I did not obtain.
Stayed 1 night in Feb 2022

6/10 Okay

Michele

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Not the greatest service
Its the best hotel in town, they say ,and I booked 4 roooms. Its got great features and very convenient. Valete parking but it lets its self down. I advised that room 407 the air con did not work on arrival. We went out . On returning they said it was fixed . That was a lie. Next day i reminded that the air con did not work . Retuned in the evening. It still did not work . They advised that they could not get engineers. They said they would move us to anothervroom, and someone would come for the luggage. No one did. We did it our selves in the end. I requested to speak to the managers. Seems he is not available for clients, or there scared and they dont want you to see him. If you don't speak spanish its also difficult. For me disappointing. For the rest of the family it was nice. With lots of features
Stayed 2 nights in Jan 2022

6/10 Okay

Jose, Santiago

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
The place is OK, but our experience wasn't great. First, when we got there the fridge was leaking, the floor wet, right after we realized it we call reception and there were supposed to fix it while we went out for a while. We got back later and everything was exactly the same. the day after we were able to exchange rooms, to andother building, wasting some time on moving everything around, would have been nice if they gave us a room in the same building in order to move faster and easier. The parking system is full so you have valet parking taking the car to another location, so in order to get your car you need to call at least 20-30 minutes before. We did taht but anyways we had misunderstanding, since we asked where our car will be delivered and they told us the wrong place, waiting more than 20 minutes autside the building, when it was inside, if I did not asked, we would have waited even longer... There seem to be a lot of misinformation and misunderstanding, since we were not able to get always the certain information we needed, like the issue with the car and the room. You would have expected that this kind of hotel would have better response tothis issues, we could have had a much greater experience, I don'tthink I will get back
Stayed 2 nights in Nov 2020

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The rooms needed complete renovation. Air con very noisy and ineffective. Shower in a bath with curtain unhygienic. Toilet didn’t work well. Carpet stained.
Stayed 3 nights in Mar 2020