Our experience with Katrina, the property manager, was extremely disappointing. When we reached out to her with feedback from our stay, she immediately became defensive and accusatory. She even resorted to name-calling, which is something I've never encountered in all my years of renting properties.
Katrina threatened us with retaliatory actions through VRBO if we left a bad review, emphasizing her intent to document everything for a battle with us and VRBO customer service. This was highly unprofessional and distressing.
We rented this property for our daughter's graduation weekend and were busy hosting family the entire time. We chose to focus on our daughter rather than complaining during the stay. Our attempt after the fact was just to provide feedback. In hindsight we should have contacted her from the onset.
While the spaces are nice for a large group, the furniture and beds are cheap and uncomfortable. The bed in my room had such a large pit that we had to rotate it to make it somewhat usable. All the adults had trouble sleeping due to the poor quality of the beds and pillows, which were thin and uncomfortable.
Most rooms had minimal to no furniture. The cabinet in my room was mostly locked, offering very limited space, and other rooms had nothing more than a nightstand, less than what you would find at a basic motel.
While the outdoor amenities were enjoyable, the poor quality of the beds and Katrina's unprofessional behavior overshadowed our stay.