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Santuario Las Escaleras

3.0 star property
San Cristóbal de las Casas hotel in De La Merced with free breakfast and spa services

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Photo gallery for Santuario Las Escaleras

Outdoor dining
Honeymoon Suite | Balcony
Exterior
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is AED 186
AED 220 total
includes taxes & fees
2 Mar - 3 Mar

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Owner Suite

Owner Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Owner Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed
Deep soaking bathtub
Shower/tub combination
Bathrobes
2 bathrooms
  • 50 sq m
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Honeymoon Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed
Deep soaking bathtub
Shower/tub combination
Bathrobes
2 bathrooms
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | View from room

Presidential Suite, 2 Bedrooms

Highlights

Flat-screen TV
Sofa bed
Down duvet
2 bedrooms
Bathrobes
Private bathroom
2 bathrooms
Minibar
  • 50 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Master)

Suite (Master) | Minibar, iron/ironing board, free WiFi, bed sheets

Suite (Master)

Highlights

Flat-screen TV
Sofa bed
Down duvet
2 bedrooms
Private bathroom
Bathrobes
2 bathrooms
Minibar
  • 50 sq m
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

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includes taxes & fees
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About the neighborhood

Map
Isauro Rossete 4, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Plaza 31 de Marzo - 4 min walk
  • Mesoamerican Museum of Jade - 6 min walk
  • San Cristóbal de las Casas Cathedral - 6 min walk
  • Santo Domingo Handicraft Market - 6 min walk
  • Ciudad Cuauhtemoc - 9 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Café la Selva - ‬3 min walk
  • ‪Pollo Puig - ‬2 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk

About this property

Santuario Las Escaleras

Hotel located in De La Merced
Take advantage of free continental breakfast, a terrace, and a garden at Santuario Las Escaleras. Treat yourself to spa services, such as aromatherapy, a body scrub, or a massage. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and laundry facilities.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), a TV in the lobby, and smoke-free premises
  • Tour/ticket assistance, concierge services, and wedding services
  • Luggage storage and multilingual staff
Room features
All guestrooms at Santuario Las Escaleras feature thoughtful touches such as bathrobes, in addition to amenities like free WiFi and minibars.
More conveniences in all rooms include:
  • 2 bathrooms with free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 8:00 AM–10:00 AM
  • 1 restaurant

Things to do

  • Spa services

Family friendly

  • Laundry facilities

Conveniences

  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment room(s)
  • Massages
  • Reflexology

Accessibility

  • This property does not have elevators

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels

Food and drink

  • Minibar

More

  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 189 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas

Frequently asked questions

Is Santuario Las Escaleras pet-friendly?

No, pets are not allowed at this property.

How much is parking at Santuario Las Escaleras?

This property doesn't offer parking.

What time is check-in at Santuario Las Escaleras?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Santuario Las Escaleras?

Check-out is at noon.

Does Santuario Las Escaleras provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 189 per vehicle applies.

Where is Santuario Las Escaleras located?

Located in De La Merced, this hotel is steps from Amber Museum of Chiapas and Church of San Cristobal. La Merced Church and Regional Costume Museum are also within 5 minutes.

Santuario Las Escaleras Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 212 reviews
Rating 8 - Good. 48 out of 212 reviews
Rating 6 - Okay. 19 out of 212 reviews
Rating 4 - Poor. 9 out of 212 reviews
Rating 2 - Terrible. 8 out of 212 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel was safe.
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
Stayed 5 nights in Jul 2022

6/10 Okay

Anita

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Camas no tan cómodas
Stayed 1 night in Feb 2025

10/10 Excellent

MARIA DEL SOCORRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabuloso! Es un hotel súper bonito, sin embargo no es adecuado para personas con problemas de movilidad pero es muy bello y tiene unas vistas increíbles!
Stayed 1 night in Jan 2025

2/10 Terrible

Oscar

Mal atencion
Stayed 1 night in Jan 2025

6/10 Okay

Carlos

No tenía agua caliente y no servían las televisiones dejó mucho que desear
Stayed 1 night in Dec 2024

10/10 Excellent

Oscar Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Nov 2024

10/10 Excellent

Gustavo Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfruté mi la tranquilidad de este lugar, las habitaciones limpias, seguras, Gracias Eduardo y Aldair por hacer nuestra estancia mejor.
Stayed 4 nights in Oct 2024

8/10 Good

Julio

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Feliz
Stayed 1 night in Aug 2024

10/10 Excellent

Alex Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente
Stayed 4 nights in Aug 2024

10/10 Excellent

DORIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general el hotel es muy bonito, tiene una vista increíble. Como su nombre lo dice hay muchas escaleras que subir. No tiene estacionamiento y las calles son un poco estrechas para quedarte ahí, hay que buscar donde.
Stayed 1 night in Jul 2024

10/10 Excellent

Valeria

Stayed 2 nights in Apr 2024

10/10 Excellent

Rusbel Cesar

Stayed 1 night in May 2024

10/10 Excellent

Gabriel jafet

Stayed 1 night in May 2024

8/10 Good

CHRISTIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que no me gustó es que encontramos una cucaracha en la habitación.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennyfer

Stayed 2 nights in Dec 2023

4/10 Poor

Lorena

Disliked: Staff & service, room comfort
Mala experiencia
Mala experiencia con la aplicación Hotels.com, la tarifa cobrada por noche en ese hotel fue excesiva. Ni en época alta cobran ese precio en ese hotel, además que los servicios ofrecidos en la aplicación no los cumplen en el hotel y no ofrecen ninguna solución. Y para estar catalogado como hotel boutique, la comodidad de las camas y sofás camas es mala.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christian de la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel amplio y bonito.
Stayed 3 nights in Nov 2023

8/10 Good

Jose Alonso

Liked: Staff & service, property conditions & facilities, room comfort
Volvería!
Personal muy amable, desayuno rico, solo el detalle de que si no pides que te limpien la habitación no la limpian ni tienden camas, la ubicación es la mejor, todo está cerca caminando, si son adultos mayores no vayan, demasiadas escaleras!!
Stayed 4 nights in Nov 2023

6/10 Okay

Rubi Arlet

Disliked: Staff & service
Hotel tranquilo.
Visitábamos regularmente el hotel por estar ubicado en un lugar tranquilo y excelente vista. sin embargo hay muchos detalles que aún no modifican. No ofrecen estacionamiento, no hay cafetera en la habitación, no ofrecen agua de cortesía. No respetaron la reservación desayuno incluido, la persona encargada del restaurante en el momento decidió no ofrecer ese servicio previo a preguntar si daban servicio a la habitación con costo extra el cual se aceptó un día antes. Siguiente día se nos negó el servicio de desayuno gratis, su justificación es que si había gente en el lugar desayunando no subiría los desayunos sin importarle lo que dijera la reservacion. Incluso comentó si queria desayunar mi familia en la terraza era con costo extra de 1000 pesos. La condición era pagar el desayuno para poder subirlo lo cual se realizó. Ósea fue un robo. Esa persona encargada en nombre del hotel decide como manejarse sin ser nada empatico con el huésped genera mala imagen y no desear regresar a hospedarse y Solo Quiero felicitar ampliamente al bellboy David excelente persona, súper amable, a ellos son a los que deben darle oportunidad de estar al frente.
Stayed 1 night in Nov 2023

10/10 Excellent

Esther

Stayed 1 night in Nov 2023