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La Casa de Mama

3.5 star property
Colonial San Cristóbal de las Casas inn in De La Merced with a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for La Casa de Mama

Terrace/patio
Hallway
Hallway
Outdoor pool
Suite, 1 King Bed | In-room safe, desk, rollaway beds, free WiFi

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk
The price is AED 205
AED 242 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, rollaway beds, free WiFi

Suite, 1 King Bed

Highlights

Separate sitting area
Plasma TV
Hair dryer
Private bathroom
Minibar
Free bottled water
Cable channels
Desk
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, rollaway beds, free WiFi

Standard Room, 1 King Bed

Highlights

Plasma TV
Hair dryer
Private bathroom
Free bottled water
Cable channels
Desk
Wardrobe or closet
In-room safe
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, rollaway beds, free WiFi

Standard Room, 2 Double Beds

Highlights

Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Free bottled water
Cable channels
Desk
Wardrobe or closet
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

In-room safe, desk, rollaway beds, free WiFi

Standard Triple Room

Highlights

Plasma TV
Hair dryer
Private bathroom
Free bottled water
Cable channels
Desk
Wardrobe or closet
In-room safe
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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8.8 out of 10, Excellent, (405)
The price is AED 152
AED 180 total
includes taxes & fees
23 Dec - 24 Dec
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About the neighborhood

Map
Guadalupe Victoria 56, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Mesoamerican Museum of Jade - 6 min walk
  • Plaza 31 de Marzo - 6 min walk
  • San Cristóbal de las Casas Cathedral - 6 min walk
  • Santo Domingo Handicraft Market - 11 min walk
  • Ex-Convent of Santo Domingo - 11 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Claudia Santiz - ‬4 min walk
  • ‪Tamales Regionales - ‬4 min walk
  • ‪Pollo Puig - ‬3 min walk
  • ‪Toscano Café & Restaurante - ‬2 min walk
  • ‪La REAL - ‬3 min walk

About this property

La Casa de Mama

Inn near San Cristóbal de las Casas Cathedral
Located close to Amber Museum of Chiapas and Mesoamerican Museum of Jade, La Casa de Mama provides an airport shuttle, a terrace, and a coffee shop/cafe. The on-site Mexican cuisine restaurant, Ave Maria, offers breakfast, lunch, dinner, and kids' meals. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Luggage storage, a 24-hour front desk, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at La Casa de Mama have amenities such as free WiFi and safes, as well as free newspapers and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options
  • Offsite parking within 1 mi (MXN 100 per night)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–1:00 PM: MXN 150 for adults and MXN 150 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Ave Maria

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • Cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free newspapers
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 300 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 2250.00 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: MXN 100 per night (6562 ft away)
  • Rollaway bed fee: MXN 300 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Mama Hotel Casa
Casa Mama Inn San Cristobal de las Casas
Casa Mama San Cristobal de las Casas
La Casa de Mama Inn
La Casa de Mama San Cristóbal de las Casas
La Casa de Mama Inn San Cristóbal de las Casas

Frequently asked questions

Does La Casa de Mama have a pool?

Yes, this property has an outdoor pool.

Is La Casa de Mama pet-friendly?

No, pets are not allowed at this property.

What time is check-in at La Casa de Mama?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at La Casa de Mama?

Check-out is at noon.

Does La Casa de Mama provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2250.00 per vehicle applies.

Where is La Casa de Mama located?

Located in De La Merced, this inn is within a 10-minute walk of Amber Museum of Chiapas, Mesoamerican Museum of Jade, and Plaza 31 de Marzo. San Cristóbal de las Casas Cathedral and Santo Domingo Handicraft Market are also within 15 minutes.

La Casa de Mama Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 307 out of 471 reviews" "
Rating 8 - Good. 109 out of 471 reviews" "
Rating 6 - Okay. 33 out of 471 reviews" "
Rating 4 - Poor. 14 out of 471 reviews" "
Rating 2 - Terrible. 8 out of 471 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

jeff

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well-maintained and clean. Unfortunately, the room we had was quite noisy being on the first floor and near the pool area.
Stayed 5 nights in Nov 2024

2/10 Terrible

Luis

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience in my decade years of travel. My first night was absolutely horrid because the bed and sheets had bed bugs. I didn't realize until the middle of the night when I woke up full of bites--my entire body itching nonstop. The next day, my friend and I were moved to a different room. I asked if I would be compensated and then front desk attendant said we would definitely be given a credit towards the breakfast or transportation to the airport. Well, at checkout, a new attendant said the owner would not be given me any type of compensation or credit. When I asked to speak to her, the older lady was very rude and kept giving me excuses that she was losing money because she had to throw away the bed and sheets. I was like that's not my fault, I had a terrible night. But she did not care. I told her I never leave negative reviews, but that she was forcing me have to do it, and she said she didn't care. Very unpleasant customer service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ismael

Traveled with partner
Excelente place super clean all around excellent location, walking distance to historic downtown, excellent personal service, IF you have any issues , the owner will personally will handle it, we can’t thank enough to the owner for the way she help my wife when she needed help, thank you so much and GOD BLESS
Stayed 9 nights in Oct 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, limpio y con excelente servicio al cliente
Stayed 3 nights in Sep 2024

10/10 Excellent

andrew, Spring Branch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legacy Family ownership, Friendly Staff, Affordable, Love the Pool.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely little hotel with extremely nice owners and staff. It was raining so I couldn’t try the pool but it looks great. They can arrange transportation to and from the airport, which was great because no Uber was responding. Did definitely return
Stayed 4 nights in Aug 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Beautiful classic colonial style property with lovely gardens and swimming pool all within easy walking distance to old town centre.
Stayed 3 nights in Jun 2024

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property Only issue is my room had bedbugs. I did talk to the manager of the hotel and We did get it sorted out unfortunately, they did not give me a refund or anything. They just switch my room.
Stayed 2 nights in May 2024

4/10 Poor

Celia

Disliked: Staff & service
I was charged for 2 nights. My reservation was for 1 night. They wouldn't refund me the extra night
Stayed 1 night in Mar 2024

8/10 Good

marisol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito y muy amables todo el personal
Stayed 3 nights in Mar 2024

10/10 Excellent

Constantino

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in San Cristobal de Las Casas
La Casa de Mamá was very clean and staff was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is beautiful, well taking care, clean, safe, quiet and good customer service and good location, 3 blocks from center.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little oasis
Beautiful hotel. The grounds and pool were very well kept and peaceful. The staff were super warm and friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location. lovely pool.
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great Mexican style architecture, furnishings, plants etc. Very clean. The owner was very helpful and talked a lot with my wife and myself. Small heated pool is a bonus especially in winter. This hotel is on a quiet street that is about 5 minutes walk from the main square and cathedral. 5 minutes walk to pedestrianised streets with a good variety of shops and restaurants. I would stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

andrew, Spring Branch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High Points: Beautiful Courtyard, Nicely Appointed Rooms, Heated Pool, Great Restaurant with Awesome Coffee & Cocktails! Close to Town Center but far enough away when wanting to rest. Transportation readily available. But MOST the Kindness and Accommodation of the Owners and Staff. My US Bank restricted my Debit Card after a Single Transaction during a Layover in Mexico City. When I attempted to pay the bill when checking in, it was declined, I hadn't created enough payment options on other cards or secured enough Pesos to pay the bill, MY BAD! I ASSURED them I had the funds but it was late and I'd have to call my bank the next morning. They allowed me to check in without paying, NEVER HAPPEN IN THE OLE USA, so FIRST THING the next morning, I sorted it out and was at the office when they opened to fully pay for my stay!!! THIS PROPERTY WILL BE MY GO TO FOR ME AND MY ASSOCIATES EVERY TIME WE ARE IN San Cristobal de Las Casas! Mucho Gusto!
Stayed 5 nights in Jan 2024

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor. Beautiful courtyard. Centrally located.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jase

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is just amazing.
Stayed 1 night in Oct 2023

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved our stayed at LaCasa De Mama. The place is very clean, staff friendly and the manager/owner was on site to make sure all our needs were meet. I will definitely return and recommend this place to my friends and family. Gracias!
Stayed 5 nights in Aug 2023

10/10 Excellent

Cristina

Stayed 4 nights in Aug 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and beautiful. The only thing that was a bit of a nuisance was how everyone that was at the pool was very noisy. We called the desk and they did not handle the situation. For two nights the echo of the guest by the pool was happening until 1 am which did not allow for us to have a comfortable night of rest. Parking was also an inconvenience.
Stayed 2 nights in Mar 2023

10/10 Excellent

Juan, Shelby Township

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy agradable y bonito
Stayed 1 night in Jun 2023