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Hotel Rocaval

4.0 star property
Hotel in San Cristóbal de las Casas with a fitness center and a 24-hour business center

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Photo gallery for Hotel Rocaval

Outdoor banquet area
Design Bungalow | Private kitchen
Design Bungalow | Living area | 42-inch flat-screen TV with cable channels, TV
Junior Suite | Premium bedding, in-room safe, desk, laptop workspace
Design Bungalow | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Parking included
  • Breakfast available
  • Laundry
The current price is AED 177
AED 209 total
includes taxes & fees
20 Apr - 21 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | View from room

Junior Room

Highlights

Yard
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Design Bungalow

Design Bungalow | Premium bedding, in-room safe, desk, laptop workspace

Design Bungalow

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Connecting rooms available
Free cribs/infant beds
Dining table
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room

Highlights

Balcony or patio
Soundproofed
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Living area | 42-inch flat-screen TV with cable channels, TV

Standard Room

Highlights

Balcony or patio
Soundproofed
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.3 km
  • Santo Domingo Handicraft Market - 3 min drive - 2.2 km
  • Plaza 31 de Marzo - 3 min drive - 2.3 km
  • Mesoamerican Museum of Jade - 3 min drive - 1.9 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive

Restaurants

  • ‪El huarachazo - ‬8 min walk
  • ‪El 7 Mares - ‬3 min walk
  • ‪Fragola - ‬4 min walk
  • ‪Cacao Nativa - ‬1 min walk
  • ‪Al Grano - ‬6 min walk

About this property

Hotel Rocaval

Upscale hotel in the business district
Consider a stay at Hotel Rocaval and take advantage of a terrace, a shopping mall on site, and a coffee shop/cafe. The on-site theme restaurant, Coreano Contem. Teddy´s, features Asian cuisine. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
Other perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and coworking spaces
  • Coffee/tea in the lobby, a 24-hour front desk, and 3 meeting rooms
Room features
All 95 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Showers, hair dryers, and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Balconies or patios, wardrobes/closets, and free tea bags/instant coffee

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping mall

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (1,270 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Rocaval pet-friendly?

Yes, Hotel Rocaval allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 1500 per night and a fee of MXN 350 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Rocaval?

Self parking is free at this property.

What time is check-in at Hotel Rocaval?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Rocaval?

Check-out is at noon.

Does Hotel Rocaval provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–7:00 PM on request. A fee of MXN 1650 per vehicle applies.

Where is Hotel Rocaval located?

Situated near the airport, this hotel is within a 5-minute walk of Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. Huitepec Ecological Reserve and Ciudad Cuauhtemoc are also within 15 minutes.

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Hotel Rocaval Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 136 reviews
Rating 8 - Good. 33 out of 136 reviews
Rating 6 - Okay. 14 out of 136 reviews
Rating 4 - Poor. 5 out of 136 reviews
Rating 2 - Terrible. 8 out of 136 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Patricio

Stayed 2 nights in Feb 2025

10/10 Excellent

Frumencio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel y excelente ubicación.
Stayed 1 night in Mar 2025

8/10 Good

Joaquín

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Rolando

Liked: Amenities
Excelente hotel, amables los empleados.
Stayed 1 night in Jan 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien solo una de las habitaciones olia mucho a humedad
Stayed 1 night in Jan 2025

10/10 Excellent

WILIADO DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Karen

Liked: Staff & service, amenities
Por el precio esperaba mas, su estacionamiento de las suites da mal aspecto tienes fierros viejos por doquier
Stayed 1 night in Dec 2024

2/10 Terrible

Mei

Disliked: Staff & service, amenities, property conditions & facilities
Personal poco amable ninguna amenidad pedí otra habitación porque la mía no tenía ni toallas y tenía mal el baño y todavía molesta la recepcionista. Terrible servicio
Stayed 2 nights in Dec 2024

2/10 Terrible

Martín de Jesús

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cero empaticos
Se supone que hotels te da la opción dw que si no te presentas en la reserva por cualquier cosa te cobran una noche y las demas te las reembolsan. Mis hijitos enfermaron y fue imposible el viaje y ventajosos me realizaron el check in. Y ya no tuve la opcion de recuperar nada del hospedaje.
Stayed 3 nights in Dec 2024

6/10 Okay

Luis Eduardo

Stayed 1 night in Dec 2024

10/10 Excellent

Luis Eduardo

Stayed 1 night in Dec 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Angelica Guadalupe

Stayed 1 night in Dec 2024

8/10 Good

Ana Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN MUY PLACENTERA LA ESTANCIA GRACIAS A TOSO EL PERSONAL
Stayed 7 nights in Dec 2024

10/10 Excellent

Karla Estefanía

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy lindas me encanta el sillón
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

MARBELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Todo muy bien un excelente lugar
Stayed 1 night in Nov 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquila
Stayed 2 nights in Nov 2024

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy bonito para descansar y el personal muy amables
Stayed 2 nights in Nov 2024