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Grand Guadalupe by Inmense

3.0 star property
Hotel with spa services, near San Cristóbal de las Casas Cathedral

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Photo gallery for Grand Guadalupe by Inmense

Exterior
Exterior
Massages
Standard Room | In-room safe, free WiFi, bed sheets
Presidential Suite | Bathroom sink

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite (Master)

Suite (Master) | In-room safe, free WiFi, bed sheets

Suite (Master)

Highlights

Flat-screen TV
Digital channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

Highlights

Flat-screen TV
Down duvet
Designer toiletries
Digital channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, free WiFi, bed sheets

Junior Suite

Highlights

Flat-screen TV
Down duvet
Private bathroom
Designer toiletries
Digital channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

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Building design

Casa del Alma Hotel Boutique & Spa

  • Spa
  • Parking included
  • Free WiFi
  • Gym
9.6 out of 10, Exceptional, (275)
The price is AED 327
AED 386 total
includes taxes & fees
9 Mar - 10 Mar
Casa del Alma Hotel Boutique & Spa

About the neighborhood

Map
Real de Guadalupe No. 172, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230

What's nearby

  • Guadalupe Church - 3 min walk
  • San Cristóbal de las Casas Cathedral - 14 min walk
  • Plaza 31 de Marzo - 16 min walk
  • Mesoamerican Museum of Jade - 17 min walk
  • Santo Domingo Handicraft Market - 18 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 79 min drive

Restaurants

  • ‪Cerveceria Naufragio - ‬4 min walk
  • ‪Pasteleria Candilejas - ‬8 min walk
  • ‪Antojitos la Cheyona - ‬4 min walk
  • ‪Café "Semilla Abundante - ‬1 min walk
  • ‪Yoi Sushi - ‬2 min walk

About this property

Grand Guadalupe by Inmense

Hotel near San Cristóbal de las Casas Cathedral
Grand Guadalupe by Inmense provides a library and more. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • Self parking (surcharge), concierge services, and smoke-free premises
  • Tour/ticket assistance and multilingual staff
Room features
All guestrooms at Grand Guadalupe by Inmense boast comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • 32-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 200 per day)

Things to do

  • Spa services

Conveniences

  • Library

Guest services

  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Multilingual staff
  • Tour/ticket assistance

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa de Guadalupe
Hotel Casa Guadalupe
Grand Guadalupe by Inmense Hotel
Grand Guadalupe by Inmense San Cristóbal de las Casas
Grand Guadalupe by Inmense Hotel San Cristóbal de las Casas

Frequently asked questions

Is Grand Guadalupe by Inmense pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Guadalupe by Inmense?

Self parking is available for MXN 200 per day.

What time is check-in at Grand Guadalupe by Inmense?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Grand Guadalupe by Inmense?

Check-out is at noon.

Where is Grand Guadalupe by Inmense located?

Located in De Guadalupe, this hotel is within a 15-minute walk of Guadalupe Church and San Cristóbal de las Casas Cathedral. Na Bolom Cultural Museum and Foro Cultural Kinoki are also within 15 minutes.

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Grand Guadalupe by Inmense Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 35 out of 69 reviews
Rating 8 - Good. 15 out of 69 reviews
Rating 6 - Okay. 8 out of 69 reviews
Rating 4 - Poor. 3 out of 69 reviews
Rating 2 - Terrible. 8 out of 69 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

leonel Enrique López

Disliked: Cleanliness, amenities, property conditions & facilities
No respetan la reservación previa, no les importa que exijas el cambio. Pagué por una suite y me estaban dando un cuarto chico, nada qué ver con lo solicitado. Nunca dio la cara el gerente. La habitación de arriba, sin energía eléctrica, sin servicio a las habitaciones, sin restaurante y sin estacionamiento.
Stayed 1 night in Oct 2021

6/10 Okay

Sarai

Liked: Staff & service
Decepcionada
Para empezar no tenía servicios de spa, no había restaurante abierto del hotel, la calefacción se hecho a perder, no servía el telefono. El hotel muy bonito pero de nada sirve lo bonito si no tiene ciertos servicios.
Stayed 4 nights in Sep 2021

6/10 Okay

Susana

Liked: Staff & service
Disliked: Property conditions & facilities
Limpieza en baños
Fue bonita solo que la puerta del baño no cerraba, la habitación olía mucho a humedad y el baño, la pared de la regadera tiene hongos.
Stayed 1 night in Sep 2021

8/10 Good

Mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice rooms were great and it was close to the Guadalupe basilica
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Mini halte à San Cristobal
Petit halte dans cet hôtel. Très accueillant et propre. Le wifi ne fonctionnait pas dans nos chambres mais. Nous avions une sorte de petit salon juste devant nos chambre où nous avions le wifi. Pas de petit déjeuner à l’hôtel mais bcp de commerce à proximité le propose
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No cuenta con estacionamiento, ni restaurant y lo peor pagas por tener una habitación y no te abren cuando quieres llegar a dormir yo y otros huéspedes nos quedamos afuera esperando, tuve que gestionar estancia en otro lugar, solo me sirvió para ir al baño antes de ir a cenar, q bien lo puedo hacer en una gasolinera en lugar de pagar por una habitación, fatal servicio! NO VAYAN!
Stayed 1 night in Jun 2021

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy complicado realizar el check in
Stayed 1 night in Apr 2021

10/10 Excellent

José Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un excelente hotel
Un hotel al que siempre regresamos, la atención del personal es excelente asi como las instalaciones y su ubicación, simplemente nos encanta
Stayed 1 night in Apr 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
NADA AGRADABLE
El hotel esta bonito, limpio, la atención del personal buena, peroooooooo los cuartos tienen un olor a guardado, viejo muy desagradable, penetrante. El colchon, las sabanas y almohadas nada suaves, no descanse y pase una noche horriblemente desagradable
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2019

10/10 Excellent

Agapito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the feel of the place Location was ideal service is excellent especially the personnel name Oscar very attentive
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No tienen estacionamiento, si lo requieres tienes que pagar una cuota extraordinaria. Después de registrarme, proceso que duró como veinte minutos, salí del hotel y cuando regresé, aproximadamente a la 1 de la madrugada, tuve que esperar cuarenta minutos porque el timbre no servía, además de que tuve que marcar por teléfono a la recepción y tocar con fuerza la puerta. El cuarto de baño se moja todo porque la regadera no tiene puerta, la habitación huele a humedad, las sábanas también. No tienen más que dos empleados y creo que no se dan abasto. Al otro día me fueron a pedir la habitación y aunque solicite un late check out porque tengo expedia premium me lo negaron y me dijeron que debía salir a la 1 p.m. que si me pasaba aunque fuera un minuto me iban a cobrar medio día. Los muebles son viejos y como remanufacturados. Es un servicio de motel. Está lejos del centro.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super confortable, recomendado para una estancia relajada.
Stayed 1 night in Oct 2019

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble servicio del hotel
Lo que más me llamó la atención, fue el extraordinario servicio y actitud de cada una de las personas del hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bonito las habitaciones muy amplias
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente volvería sin duda! Recomendadisimo... ubicación, comodidad y excelentes alimentos
Stayed 2 nights in Aug 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Mala relación calidad-precio.
La entrada del hotel es muy bonita, y de día es una zona agradable, sin embargo, de noche está muy alejada del centro y es oscura. El baño tenía un olor terrible y en general la habiación no era nada cómoda. Como punto a favor, tienen un pequeño bar a la entrada que es muy agradable, pero no compensa lo caro que es.
Stayed 1 night in Jul 2019

10/10 Excellent

Cesar, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the stuff were excellent . Specially the kitchen staff and front desk were amazing z
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at Grand Guadalupe transferred us to Las Escaleras, another hotel by Inmense. It was an amazing place...beautiful and right near the center of town.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, clean and comfortable. The staff is amazing. Evelyn and Oscar make you feel at home. They are wonderfully hospitable with great personalities and smiles. The rooms have everything you need. Toiletries are of great quality. Beds are comfortable. The breakfast is delicious beyond words... just can’t say enough of Grand Guadalupe! If you’re staying in San Cristóbal this is most definitely the bestest.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Estaba normal de calidad precio El personal nos atendio bien pero el hotel no es de calidad hotel boutique
Stayed 4 nights in Mar 2019