6/10 Okay
Mischelle
Traveled with partner, Traveled with family
1 February 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at River Plaza Hotel from January 29-31 for our son’s BMT graduation. While our experience had both positives and negatives, we feel it’s important to share our honest feedback.
Cons:
Check-in Experience: Unfortunately, our check-in experience with Nikki at the front desk was disappointing. She did not acknowledge us when we arrived, and when she finally did, her tone was unwelcoming and dismissive. She seemed rushed and took both mine and my father-in-law’s credit cards without realizing we had reserved two separate rooms. It was only after I asked about the keys that she checked the system and corrected the mistake. Her attitude was unprofessional, which was a shame as the front desk is the first impression of the hotel.
Room Issues: Our bathroom had a very strong fresh paint smell, which was overwhelming. Additionally, our room was missing a fridge, though thankfully, my in-laws had one in their room that we were able to use.
Pros:
Exceptional Service at the Bar: Maria at the bar was amazing! She was warm, welcoming, and provided excellent service. She made great cocktail recommendations and truly turned our impression of the hotel around with her kindness and professionalism.
Management Follow-Up: The day after check-in, I spoke with Anthony, the manager, about our concerns. He seemed sincere and assured me that steps would be taken to improve the check-in experience for future guests.
Great Location: The hotel’s location on the River Walk was perfect.
Mischelle
Stayed 2 nights in Jan 2025