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"Lovely hotel with friendly staff in a central location (right by Plaza de Espana), nice rooftop pool (with good views of the city) and a great rooftop bar, serving restaurant food in a nice relaxed setting. The food and cocktails/drinks was of great quality and very reasonably priced (especially for a hotel!). The young ladies at the reception desk who served me when I checked in were lovely and very friendly, despite me arriving a bit confused because of my autism, they showed me directly how to get to my room and one of them visibly walked to the lift to show me where to go! Santa Cruz is a lovely city which I much preferred to my stay in Puerto de la Cruz. The lido and botanical gardens is amazing and the city has a great metro service (which goes all the way to the beautiful city of La Laguna). The lovely beach of Playa de las Teresitas is only a 10-15 mins drive away by taxi (only 4 miles!) and has golden sand imported from the Sahara and great mountain views. When I checked out, one of the friendly ladies who checked me in asked me what I thought of my stay and I had nothing but praise. Would highly recommend this hotel to anyone wanting to stay in a centrally located hotel in Santa Cruz!"

"Our second visit centrally situated friendly staff and extremely clean this hotel is a good base for us We like the mini kitchen in room and the staffed reception We were very comfortable on our city break "

"Lovely hotel and staff. The Asian fusion restaurant called Kon Toki was fabulous. "

"Stopped in for an overnight on a cycling tour and immediately decided on staying an extra day. The staff is AMAZING! Great service. The room is very comfortable. No extra charges for things like minibar items. Lots of great restaurants and shopping within easy walk. We will be back 😊"

"As a solo traveller. I felt.safe. My room.was very clean. Including shower. Breakfast was ok. Ashame no tea and coffee in room Fridge was clean. If driving they have underground parking Cheap daily rate Staff very friendly and speak English. I will certainly go nack. Reasonable.price Sunbathe on the roof also. Hotel secured at night Guest have to buzz in."

"I needed to stay overnight and all went well, nothing to complain about"

"Great central location. Friendly staff. Good facility."

"We are a family of three with a 1-year-old kid, and Staying at Shalet Anagato was great. Beautiful, quiet and colourful place. Jesus was a loverly host ready to help and make your stay comfortable and enjoyable. We rented a car to reach the chalet and use it as a base to explore around and we will come back. "

"Basic hotel in great position. Clean room comfy bed and friendly staff"