2/10 Terrible
Terrance
Traveled with partner
5 January 2025
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing I liked was the aesthetics if the property!
1 The day I checked in they gave me a non ocean view when I booked an ocean view room. They then moved me to a dirty room.They told me there were no more ocean view rooms available . That i would have to wait until the morning.
#2 They moved me to another room the next day at around 2 pm. It was so many dirty dishes laying at the front door to the room. This was a partial ocean view. You still can hardly see the ocean. I rented a car through Expedia and I drove 5 hours from San Jaun, Costa Rica specifically for THE OCEAN.
#3 I went to book an excursion with guest services and they said They didnt have the equipment to do the Atv tours they advertised. They also didnt have a tour guide for the horse back riding that they advertised. There were other activities they advertised but once we tried to book it would say a minimum of four people could do the tours or activities. They only offered snorkeling, kayaking and a sunset boat.
#4 There was never any hot water. I had to shower, wash my hair and shave in cold water. It was not ice cold but It was very cold.
#5 They made us walk half a mile to the entry gate from the resort in order to leave for excursions. They did not allow any tour guide to pick us up. did they have any type of transportation to get us back and forth to the entrance.I feel off an atv and was hurt they still made me walk to the resort. This was definitely not the VIP experience that I wanted
Terrance
Stayed 3 nights in Jan 2025