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"The service staff is excellent; however, the registration agent was less than enthusiastic to offer, suggest anything, or even try to help me when I dialed the front desk from my room regarding the phone service. Location was a little inconvenient for Uber pick up with luggage, but very close to other transportation. The hotel looks brand new and very stylish. The only issue I had was how Inconvenient the coffee maker was to get to, as well as all the high shelves. These shelves would have been incredibly useful at a lower level. It just felt like the focus was on technology and not on customer service. "

"beautiful hotel with quality service and excellent breakfast in the heart of bilbao"

"The staff were very helpful. "

"10 ⭐️ stay. Couldn’t be a better hotel than this. Absolutely everything was great - staff, rooms, location - all truly wonderful."

"This is my second time in the hotel and is a pleasure. The staff is so friendly, the area is perfectly centric and the rooms and common areas exquisite. A+. Great coffee too. The details are a must! The coffee, the water bottle, the toothbrush, fully appreciated. "

"Una estancia estupenda "

"We had only one day in Bilbao so wanted to be central and comfortable. The hotel was perfect - modern, friendly, very comfortable, and perfectly located. "

"Excellent!!"

"The staff is great!"