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Mercure Salzburg City

4.0 star property
Hotel with a 24-hour front desk, near Mirabell Palace

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Photo gallery for Mercure Salzburg City

Exterior
Exterior
Exterior
Superior Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Air conditioning
  • Pet friendly
The current price is AED 362
AED 428 total
includes taxes & fees
30 Apr - 1 May

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege, Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2015
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Bayerhamerstrasse 14 A, Salzburg, Salzburg, 5020

What's nearby

  • Mirabell Palace - 11 min walk - 0.9 km
  • Mozart's Birthplace - 17 min walk - 1.4 km
  • Salzburg Christmas Market - 20 min walk - 1.7 km
  • Salzburg Cathedral - 4 min drive - 2.6 km
  • Fortress Hohensalzburg - 4 min drive - 2.7 km

Getting around

  • Salzburg Aigen S-Bahn - 6 min drive
  • Salzburg Central Station - 10 min walk
  • W.A. Mozart Airport (SZG) - 21 min drive

Restaurants

  • ‪Die Weisse - ‬3 min walk
  • ‪Taj Mahal - ‬2 min walk
  • ‪Mexxx Gay Bar - ‬6 min walk
  • ‪Freaksound Club - ‬7 min walk
  • ‪Bella Vita Pizzeria Ristorante - ‬6 min walk

About this property

Mercure Salzburg City

Upscale hotel near Mirabell Palace
Located close to Mirabell Gardens and Old City Hall, Mercure Salzburg City provides a terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and 5 meeting rooms
  • Smoke-free premises, a 24-hour front desk, and coffee/tea in the lobby
  • Luggage storage and tour/ticket assistance
Room features
All 121 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, German

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (EUR 20 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,842 square feet of conference space
  • 5 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: EUR 39

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Uncovered self parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 39

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure Hotel Salzburg City
Mercure Salzburg City
Accor Salzburg Kapuzinerberg
Mercure Salzburg Kapuzinerberg Hotel Salzburg
Mercure Salzburg City Hotel
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City
Mercure Salzburg City Hotel
Mercure Salzburg City Salzburg
Mercure Salzburg City Hotel Salzburg

Frequently asked questions

Is Mercure Salzburg City pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Salzburg City?

Self parking is available for EUR 20 per night. Limited spots are available.

What time is check-in at Mercure Salzburg City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Salzburg City?

Check-out is at noon. Late check-out is available for EUR 39.

Where is Mercure Salzburg City located?

Located in Schallmoos, this hotel is within a 15-minute walk of Mirabell Palace and Mirabell Gardens. Old City Hall and Mozart's Birthplace are also within 1 mi (2 km). Salzburg Central Station is 10 minutes by foot and Salzburg Central Station is 10 minutes.

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Mercure Salzburg City Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 306 out of 1000 reviews
Rating 8 - Good. 464 out of 1000 reviews
Rating 6 - Okay. 166 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin

The staff were very helpful
Stayed 1 night in Mar 2025

8/10 Good

Gerardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good place. Staff was meh.
Stayed 1 night in Mar 2025

8/10 Good

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jul 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 3 nights in Nov 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is excellent and the breakfasts are especially good.
Stayed 2 nights in Sep 2023

8/10 Good

Ranga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to the train station, Mirabel gardens and hop on hop off bus in walking distance. We ate in the restaurant every night, meals were well priced and amazing.The staff were a great help with our questions. Thank you Toth for the great service you provided in the restaurant, you must try the Wien as schnitzel!
Stayed 3 nights in Jul 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, located in a quiet street and a 15 minute easy walk to the old city Rooms were comfy
Stayed 1 night in Aug 2022

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was excellent and the breakfast was very good even including lactose free milk...
Stayed 1 night in Sep 2023

8/10 Good

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Staff were welcoming and accommodating. Very short walk to central station.
Stayed 1 night in Oct 2022

6/10 Okay

Marc

Disliked: Staff & service, amenities, property conditions & facilities
Not a great hotel. The staff don’t want to be there. The hotel was loud. The whole stay was pretty irritating. I would not stay here again
Stayed 1 night in Aug 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet area of town. 10 min walk to old town. 5 mins to Trains Friendly staff. Clean and neat hotel
Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and professional. The room was clean, spacious and comfortable. There were tea and coffee making facilities in the room as well as a safe. The hotel is situated in the New Town with the Old Town a 15 minute walk away. The walk does take you past many shops and eateries and is very pleasant.
Stayed 2 nights in May 2023

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure hotel in Salzburg was a great value choice for staying in a location that was convenient to get into the city centre and explore the Christmas markets and city attractions. Just about 10 minutes walk from the main train station and with a bus stop only 2 minutes away, you can get around the city and local area with ease. Much of Salzburg is easily walkable. The hotel is in a quiet residential area, the rooms are modern and comfortable and there are dining options on site, but these were expensive so we used the many cafes and restaurants in the city.
Stayed 3 nights in Nov 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures did not look like the hotel. For the price, there was nothing special about it. Breakfast was good.
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite Stay

Mercure in Salzburg is in a quiet neighborhood not far from the central station. Double bed was firm but comfy. Bathroom was fine with large enough shower although i don't know why there was a towel bar in front of the sink. Breakfast buffet ay 24 euros was a little high although selection was good. I'd definitely stay there again if i return to Salzburg.
Stayed 1 night in Aug 2023

8/10 Good

Juli

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, and great front of house service. But the two members of staff in the bar (1x male and 1x female) we found to be rude, particularly the guy who i needed to complain about. Because of the way we were treated we would not stay here again
Stayed 2 nights in Dec 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities

Book somewhere else

Bathroom was dirty mouldy shower. Very outdated. Carpets stained Wall marked and in need of paint. Air conditioning was not working
Stayed 1 night in Jul 2024

6/10 Okay

Felix

Disliked: Cleanliness, amenities, property conditions & facilities
Carpets are worn. Decor is hotel marketing. Bathrooms were full of mildew. This place needs a complete overhaul.
Stayed 2 nights in Dec 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service
Needs upgrades, new sinks and carpet.
Stayed 3 nights in Nov 2022

8/10 Good

Helle Hjordt

Liked: Cleanliness, staff & service, amenities
Very Nice but needs and update. The room looks like something from the 1970s.
Stayed 1 night in Jul 2022

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
The carpet in the room was really old, it needs to be upgraded.
Stayed 2 nights in Dec 2023

6/10 Okay

Niels Wann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Friendly staff, but bad shower nearly no water coming out. Breakfast was nearly empty
Stayed 1 night in Jul 2022

8/10 Good

Kha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure Salzburg City is a great hotel and I would stay again. The staff are super friendly, the hotel is well located (only 12 - 15 mins leisurely walk from the Makartsteg Bridge that crosses the Salzach), the rooms are spacious and clean, and the beds comfortable. The only disappointment was that the complementary bottles of water (2) in the fridge are not replaced each morning. So regardless of a single or multiple night stay, you get the two bottles. That doesn't make sense. If I book one night, I get the same as someone staying longer? Mercure management team: if you are going to provide water (which I really appreciated), then please make it consistent and fair. If I had known, I'd have bought water on my way back to the hotel on the second night. Buying your water at reception costs more than 3x the price in Spar!
Stayed 2 nights in Aug 2024

6/10 Okay

Niels Wann

Liked: Cleanliness, staff & service
Disliked: Room comfort
No hot water in the morning
Stayed 1 night in Feb 2023