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Iberostar Waves Bahia - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Bahia - All Inclusive

On the beach, sun loungers, beach volleyball
Front of property - evening/night
Aerial view
Minibar, in-room safe, blackout drapes, soundproofing
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking included
    Parking included
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Premium Room, Oceanfront (Single Use | Corner)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Room, Oceanfront (Single Use | Corner)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Single Use | Privilege)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Room (Single Use | Privilege)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room, Oceanfront (Corner)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Double Room, Oceanfront (Corner)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room (Near Pool)

View from room

Premium Double Room (Near Pool)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Premium Double Room, Oceanfront

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Oceanfront (Single Use)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Room, Oceanfront (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room (Spa)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Double Room (Spa)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite, Oceanfront

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Single Use)

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite, Oceanfront (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room (Privilege)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Double Room (Privilege)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Single Use | Spa)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Room (Single Use | Spa)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Single Use | Near Pool)

View from room

Premium Room (Single Use | Near Pool)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, blackout drapes, soundproofing

Premium Room

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Premium Double Room

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Single Use | Upper Floor)

Lanai

Premium Room (Single Use | Upper Floor)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room, Ground Floor

Minibar, in-room safe, blackout drapes, soundproofing

Premium Double Room, Ground Floor

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room (Upper Floor)

Lanai

Premium Double Room (Upper Floor)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Double Room, Accessible

Minibar, in-room safe, blackout drapes, soundproofing

Premium Double Room, Accessible

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Accessible (Single Use)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Room, Accessible (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Ground Floor (Single Use)

Minibar, in-room safe, blackout drapes, soundproofing

Premium Room, Ground Floor (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (2 Children under 12 years old included )

Minibar, in-room safe, blackout drapes, soundproofing

Standard Double Room (2 Children under 12 years old included )

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room ( No children included )

Minibar, in-room safe, blackout drapes, soundproofing

Standard Room ( No children included )

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Near Pool ( No children included )

View from room

Double Near Pool ( No children included )

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior
Iberostar Selection Praia do Forte - All Inclusive
On private beach
Pool
All inclusive
Spa
8.8 out of 10, Excellent, (902)
Iberostar Selection Praia do Forte - All Inclusive

About the neighborhood

Map
Rodovia BA 099 KM 56, Praia do Forte, Mata de São João, BA, 48280-000

What's nearby

  • Sapiranga Ecological Reserve - 14 min drive - 8.5 km
  • Imbassai Beach - 14 min drive - 10.4 km
  • Project Tamar Turtle Sanctuary - 16 min drive - 11.4 km
  • Papa-Gente Beach - 18 min drive - 12.5 km
  • Praia do Forte Beach - 18 min drive - 12.6 km

Getting around

  • Deputado Luis Eduardo Magalhaes Intl. Airport (SSA) - 64 min drive

Restaurants

  • ‪Restaurante Meu Rei - ‬2 min drive
  • ‪Reataurante Pelô - ‬3 min drive
  • ‪Lobby Bar Iberostar Bahia - ‬1 min drive
  • ‪Iberostar Maj Tai Restaurante Oriental - Praia do Forte - ‬8 min walk
  • ‪Restaurante Maresias - ‬4 min drive

About this property

Iberostar Waves Bahia - All Inclusive

Luxury all-inclusive property near Praia do Forte Beach
Take advantage of a free breakfast buffet, a golf course, and a nightclub at Iberostar Waves Bahia - All Inclusive. With a beachfront location, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Indulge in a body treatment, a massage, and a manicure/pedicure at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Fitness classes and yoga classes are offered at the health club; other things to do include basketball and volleyball. In addition to 2 poolside bars and a swim-up bar, guests can connect to free in-room WiFi.
Additional perks include:
  • 3 outdoor pools with sun loungers and a swim-up bar
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and a bike on site
  • Babysitting (surcharge), a front-desk safe, and 10 meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 632 rooms include comforts such as furnished lanais and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, showers, and hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite live performances

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • 6 restaurants
  • 2 poolside bars, 5 bars/lounges and 1 swim-up bar

Restaurants on site

  • Buffet Meu Rei
  • Coqueiro
  • Francês
  • Sakura
  • Restaurante Baiano

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycling
  • Billiards/pool table
  • Concerts/live shows
  • Farming classes
  • Fitness center
  • Full-service spa
  • Golf course
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (398 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Nature reserve
  • Pool sun loungers
  • Terrace

Spa

  • 13 treatment rooms
  • Body treatments
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Furnished lanai

More

  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Optional medical insurance can be purchased on site for a daily fee.

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Iberostar Bahia
Iberostar Bahia
Iberostar Bahia Inclusive Mat
Iberostar Bahia Hotel
Iberostar Bahia Hotel All Inclusive
Iberostar Bahia Hotel All Inclusive Praia do Forte
Iberostar Bahia Praia do Forte
Iberostar Bahia Hotel All Inclusive Mata de Sao Joao
Iberostar Bahia All Inclusive Mata de Sao Joao
Iberostar Bahia All Inclusive Mata de Sao Joao
Iberostar Bahia Hotel All Inclusive Mata de Sao Joao
All-inclusive property Iberostar Bahia Hotel All Inclusive
Iberostar Bahia All Inclusive

Frequently asked questions

Does Iberostar Waves Bahia - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Iberostar Waves Bahia - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Bahia - All Inclusive?

Self parking is free at this property.

What time is check-in at Iberostar Waves Bahia - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Bahia - All Inclusive?

Check-out is at noon.

Does Iberostar Waves Bahia - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Iberostar Waves Bahia - All Inclusive?

Yes, the property is all-inclusive. Activities include tennis, volleyball, aerobics classes, and more.

Where is Iberostar Waves Bahia - All Inclusive located?

This Açu da Torre property is on the beach, 1.8 mi (2.9 km) from Klaus Peters Municipal Natural Park, and within 6 mi (10 km) of Sapiranga Ecological Reserve and Dona Zilda Waterfall. Imbassai Beach and Praia do Forte Beach are also within 9 mi (15 km).

Iberostar Waves Bahia - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Carolyn

Traveled with partner
Liked: Staff & service
A
Stayed 7 nights in Sep 2024

8/10 Good

Claire, jamaica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Aug 2024

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Beautiful and peaceful place!
Stayed 5 nights in Jul 2024

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Maria, Little Elm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uma ótima experiência. Ficamos na suíte jr em frente ao mar e próx as duas piscinas. Só os restaurantes principais que ficavam longe. Limpeza do quarto foi excepcional, comida gostosa e diversa. O entretenimento muito bom, padrão Cancún. Achei que o tratamento deveria ser mais VIP pelo preço pago. Única critica foi para a troca de talheres. Voltaremos!
Stayed 4 nights in Aug 2023

10/10 Excellent

Jose Mauricio González

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Ricardo

Stayed 3 nights in May 2023

10/10 Excellent

Alessandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in the resort, nice food is offered, good variety. Room is spacious and two swimming pools, being one with warm water. Definitely i will return again
Stayed 5 nights in Feb 2023

6/10 Okay

sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities
El lugar es correcto, pero las veces que fui anteriormente era perfecto, como que le falta mantenimiento y algo de cariño...

10/10 Excellent

Duane

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Likes: Lots of space to stretch out. Great value for the money spent. Dislikes: No dehumidifier in room, it stays wet inside. Allowing adults to carry drinks and food into pools. (The pool bar is fine, but when I see a plate of food on the outside of the pool edge and a pina coloda spill into the water by a drunk woman, it made us leave the pool that day.) Please enforce no food and drinks in the pool.

8/10 Good

ALEX

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant spot
Nice spot , confort, clean and very pleasant, only cons I could find was the baby cart rented by hotel was really low quality and I regret not to have brought my own, as well the star-privillege reserved areas on the beach as kind senseless, as I paid almost 1000 extra to upgrade from Bahia to Selection it doesn't make any sense you have to pay further 2500 to stay in a front beach chair, it looks like hotel is trying to make money pushing charges to guests that are already paying a lot for the stay
Stayed 5 nights in May 2022

8/10 Good

Bendily

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, except the check in and check out. We waited for hours for our room to be ready and when it was ready nobody told us, we were just sitting in the lobby for hours waiting. And for the check out the lady was so rude to us, she made us wait to check out, and she wasn’t doing anything, we just stood around waiting to check out and for her to get the taxi information to let him in to the resort. It’s my first time staying at this iberostar, the property is amazing but the front desk team should be more friendly!!
Stayed 5 nights in Mar 2022

10/10 Excellent

Bruno Carvalho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good, the place and the food
Stayed 7 nights in Dec 2021

8/10 Good

Kaolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo resort! Bom atendimento
Muito bom estadia! Falta apenas a cerveja Heineken
Stayed 4 nights in Nov 2021

2/10 Terrible

Ana Clara

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2021

8/10 Good

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Okay
Beautiful property located at the beautiful Praia do Forte Beach. Nice rooms but the food at all Iberostar hotel around the world is mediocre. Drinks were not premium but were OK. Great service and excellent customer service. overall, I had a good stay but I would not return..
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and the customer service was amazing.
Stayed 3 nights in Feb 2021

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
The staff was all very nice and helpful - especially those who tried helping us with our language barrier! Our only negative comment is the room smelled terribly musty/moldy and no cleaning could get that out . I had to wash all my clothes that I took even if I hadn’t worn some of them !
Stayed 15 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, good food and drinks, nice pool. Beach not so much. Good measurements against COVID-19. Good shows at night. Overall pleasant stay, i would stay again.
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serviço impecável! Tudo muito limpo. Funcionários prestativos. Ótimas bebidas.
Stayed 5 nights in Dec 2020

6/10 Okay

Kevin

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Potentially excellent, however service mediocre
Potentially an excellent place to go with friends or family. Unfortunately at times the service was slow. The food quality was average and only a buffet option is available when staying less than 3 days. Even if staying more days, the restaurants are not guaranteed. The steakhouse restaurant was very average and we waited two hours on a main course. Only one restaurant (out of 5) was open daily while we were there. We upgraded to Prestige in the last 2 days and had an excellent level of service, highly recommended. Beautiful pool, views and higher quality drinks and a few small petiscos. I got the impression that staff can make very little decisions for themselves. Every small request goes up and down through management levels, leaving people highly stressed in a place they go to enjoy. In 3 days we spent an unimaginable time at reception for very basic requirements.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at beautiful premises. The staff is very kind. The only suggestions I would make to the hotel are: 1-room service: there is no room service. A lot of guests come with family and children and at least a basic room service (being this an all inclusive hotel, it is a standard I guess) 2-towels: you get a card to exchange for a towel at the pool. If you loose it there a charge. This is a bumer. The while point of paying an all inclusive is not to have to carry around wallet or any other thing
Stayed 3 nights in Dec 2019