4/10 Poor
Carl
26 November 2024
Liked: Cleanliness
Disliked: Staff & service
I was told by the front desk that my room had been checked into without her even looking at my ID early Saturday morning. Instead of checking my receipt she was reluctant to even attempt to help me and told me she would figure it out on Monday. After 20 minutes of blatantly ignoring me I was then told through my friend that I would get the police called for being “loud” and rude after refusing to help me even though she pretended as if I didn’t exist for most of the time. I only received help after I got on the phone with Expedia support and my friend told her we were both veterans. I have never in my life had service this poor at any hotel.
Carl
Stayed 3 nights in Nov 2024