I booked 2 Bunglow Suite(BS) for 1 day through EXPEDIA &our bookings with INDECO(Club Mahindra) was for the 1st time.As we checked-In,asking for the rooms,executives @ reception looked at each other,& asked us are u coming here for first time,we said 'YES',as it was our first bookings with them.The two rooms were given to us (R-No.127&121) in a big house having several rooms on 2 sides of cellar and mezzanine floors.The RNo.127 was ok,but R-no.121 did not have TV in the room,for which the room boy reacted as though he did not even know about that,&checking that room for the first time.Later he exchanged R-121 with R-120,which did not have toiletries,bath towel etc,& worst part was that TV was not Flat Screen as assured at the time of booking in website&there was a short circuit every time you switch on the TV,strange part was that when complained,there was no response.In-spite all this we continued our stay their, as we did not want to spoil our holiday,after buffet lunch we went for an outing,we came back late,had our dinner at indeco,went back to our rooms.Next morning,we took a walk around the place,could see some nice private rooms having portico, sitout,separate rooms in it,we were curious to know about those rooms,housekeeping boys said those were BS,we were surprised,and collected more info & went back to reception,& said we have booked BS, why did u give us somthng els,then he justifid sayng that they r English suites & not BS.The staffs differed in their statements.
