6/10 Okay
Verified traveler
12 September 2024
Disliked: Staff & service, amenities, property conditions & facilities
Arrived at 20.50, car park closed which is too early. Where you have to park outside gate to then go to retrieve your code is a muddy dirty completely unlit path.i felt very unsafe and could not see anything. Older people must really struggle here. Once at the check in machine it was filthy and the area was grotty and also unlit- I had to use my phone torch. The machine was slow to respond - a staff member passed and did not help. He said the car park closed at 9, despite it clearly already being closed. He could see I was in distress and couldn’t see well but did not help me. The following morning at 06.45 the code would not work on the gate (which should by now have been open) and the staff member did not even apologise, she just went to a screen and told me to ‘go now’. She was very rude..The hotel itself is old and tatty but passable although there is apparently no lift. There is an unpleasant smell in the communal areas and lobby.
Verified traveler
Stayed 1 night in Sep 2024