6/10 Okay
sarah b., chicago, IL
2 September 2023
Liked: Cleanliness
Nice house, poor service
Very mixed. Big house, lovely pool, well appointed kitchen, nice locale. However, the house manager was very contentious from the start, not very responsive, and definitely not interested in making our stay comfortable (no toilet paper or soap in the entire house when we arrived after a trans Atlantic flight, some dirty towels and argued about giving us more, lots of threats of additional charges, etc). She accused us of breaking a sun umbrella upon checkout that was broken when we arrived. Luckily we happened to capture a photo of it broken on our first day- and she never apologized! The listing says it sleeps 18-19 but that is not adults. We were 12 and it wasn’t ideal (ie grown adults sharing a room or needing to climb a ladder to get in bed). The bedrooms are nicely air conditioned, but the living areas are not, despite the description. When the bugs come out after dark, you can’t open the windows, and the house is very stuffy. Also, a simple fan in the kitchen would be ideal. This house could be great with a more welcoming staff and a few small changes.
sarah b.
Stayed 7 nights in Aug 2023