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"Grand but somewhat dated. Room was larger than I expected. Bed comfortable. Bathroom acceptable and functional, though furnishings quite old. Friendly and helpful staff."

"Staff’s are friendly ,approachable they are all have beautiful smile. The place was so clean , spaceful,amazing and peaceful . The view was fabulous mesmerizing 😍 Food was so delicious and sumptuous. Prize is very reasonable Love to come here again soon"

"It was very convenient and clean hotel. Even amenity was excellent! I would like to come back soon!,"

"It’s right within the railway station building. Very convenient, especially when it’s snowing."

"Ok"

"We loved: (1) the spotlessly clean and spacious room and communal areas (2) the view of trees and the sound of the river outside our room (3) relaxing in the hotel's indoor and outdoor hot spring pools (4) helpful staff. The only thing that could be improved would be teabags (お茶 or black tea), either for free in the room or to purchase from the front desk."

"The room is spacious, amenities are good, especially for the ladies, breakfast is good. Highly recommended!!"

"Great place to stay. Clean and very comfortable. Conveniently close to the train station. Only downside really is that you can hear everything in the hallway. "

"Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay."