We traveled as a couple and stayed 2 nights. It is a bit dated and an older hotel, but it was perfectly adequate for our needs. We spent hardly anytime in the hotel while we explored Rotorua and the surrounding areas, and the hotel was nicely located for that. Room was spacious and clean, but a bit dated. The front desk check in was very smooth and the staff were all incredibly polite, helpful, and nice! There was no AC, but they had a fan in the room which we used and was fine for us traveling during the summer months. Breakfasts is included, but it is basic continental: breads, jams/jelly, butter toaster, yogurt, orange juice, coffee, Milk, and basic cereal.
Good hotel, would absolutely stay again!