6/10 Okay
Neil
Traveled with group
22 October 2024
Disliked: Staff & service
This is a difficult hotel to review. Unless you're familiar with the digital booking process, its an absolute pain and if you get one element of it wrong it can cause all sorts of problems. We were very fortunate that a staff member was in the building using the wifi. Had she not been there we would have serious issues. There's no reception and everything is done through WhatsApp. It's awful.
Our room was far too small, its extremely noisy even at 4am in the morning and the lift is way too small. Walking up 5 flights of stairs was exhausting.
And I would strongly suggest you check the Expedia booking because what came back on my email definitely wasn't what I put in. Having said all that it was very clean, the staff who we did meet were great and it's in an excellent location. The breakfast at the Sistina 52 was excellent and I probably would use it again, given the faxt I know how to avoid the problems.
Neil
Stayed 3 nights in Oct 2024