4/10 Poor
Scott, Stevensville
21 December 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The shower was so small that you could hardly move. You can hear almost everything from the adjacent rooms. The staff are not friendly and the front desk manager should not be in the hospitality business. He is one of the rudest people I have ever met. I had asked for a wake up call on the day of my flight which I never received. The front desk guy was looking at me like I have asked him a rocket science question. Will never stay here again. You cannot get a good night sleep.
The breakfast is good and the staff at breakfast are very nice. The hotel is close to colosseum but sadly so many homeless around the hotel. I would certainly look at other choices. The hotel manager, she is very understanding but her hands are tight. The cleaning crew are absolutely wonderful but the hotel needs a major renovation.
Scott
Stayed 26 nights in Nov 2024