2/10 Terrible
Pankaj
16 October 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Nightmare!!
When we reached the hotel, we were denied the room saying something was broken with the bathroom. The manager asked us to find a new hotel on our own. We were left stranded at the last moment in a foreign country. We ended up having to book a really expensive hotel instead and blowing our budget for the trip. Worst possible start to a trip and a genuine nightmare. After i complained about the pathetic service , the manager allowed us inside the hotel and waited till we could find some other hotel. And his overall attitude was such that he was doing us a favour by waiting for us till we could make our own alternate arrangements. Hotel.com customer care nos available with me at the time were from US and they were of absolutely no use. I spoke to them once and they confirmed they would get back to me but never received that call. Even though the hotel.manager said he would process for a refund, no such thing was done and later i had to contact hotel.com for refund. Lets hope i will get that in next few days.
Pankaj
Stayed 2 nights in Oct 2019