4/10 Poor
patricia
Traveled with partner
7 October 2024
Disliked: Staff & service, amenities
This is a very small hotel with a few rooms in an apartment building. We were denied check in before 3pm even though rooms were ready. In a big tourist city where most visitors are international that’s crazy. Baggage was left in the hallway without any tickets or account of how many bags we had. There is no elevator so bags need to be carried up and down stairs. At checkout time they mopped the stairs so bringing up suitcases was so dangerous an we fell twice.
The room was nice, but the service was terrible. The morning/day desk worker acted like everything was such an imposition- even calling a taxi. We requested the shuttle to the port the day before, and the night desk worker said to arrange it in the morning. In the morning the desk worker said it was too late to schedule it and we should find a taxi instead.
patricia
Stayed 1 night in Oct 2024