The listing is not AT ALL as described. It shows a bright, sunny, nice decorated and clean property. What I found was a dull, dark, doggy and unclean property. The sheets on the bed had stains. The bathroom was not clean. The toilet bowl had dry pee drops all over and it stank. It hadn’t been cleaned before we arrived, it had a strong smell and I had to clean it with dishwasher soap before using it (there was no other cleaning products in the apartment). It made me question the overall cleanliness of the place. Coffee cabinet’s doors where broken. The couch you see in the photo? Stained and covered with a dirty blanket. In short, the place was not suitable and I was not at ease to sleep there with my child. We had to leave the place and find a hotel which obviously cost me a fortune.
The attitude of Sylvia was bad as well, it seemed like we were annoying her when we arrived. She was on her phone and distracted, barely bothered to hold the door open for us to enter our suitcases. She said she was always available during the day but when we went to see her (her office is in the same building) her doors were closed and she didn’t bother to answer the door.
Also, the little outdoor section, it is used as a smoking section. Area was dirty with ashtrays.
This ruined our arrival in Rome.
I am extremely unsatisfied with this booking, the listing is misleading, a fraud.