Rochester Riverside Convention Center - 5 min walk
Strong - 16 min walk
Eastman School of Music - 17 min walk
University of Rochester - 4 min drive
Getting around
Rochester Station - 14 min walk
Greater Rochester Intl. Airport (ROC) - 11 min drive
Restaurants
Fifth Frame Brewing - 8 min walk
St Paul Proper - 9 min walk
Founders Cafe - 6 min walk
Pane Vino Ristorante - 7 min walk
The Street - Craft Kitchen & Bar - 7 min walk
About this property
Holiday Inn Rochester NY - Downtown, an IHG Hotel
Hotel near University of Rochester
Located close to Strong, Holiday Inn Rochester NY - Downtown, an IHG Hotel provides laundry facilities, a bar, and a gym. At the two on-site restaurants, enjoy breakfast, dinner, light fare, and al fresco dining. Free in-room WiFi and a business center are available to all guests.
Additional perks include:
Cooked-to-order breakfast (surcharge), self parking (surcharge), and a banquet hall
An elevator, a gift shop, and smoke-free premises
Multilingual staff, a porter/bellhop, and wedding services
Guest reviews give good marks for the helpful staff
Room features
All 217 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi. Guest reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
Rollaway/extra beds (surcharge) and free cribs/infant beds
Bathrooms with shower/tub combinations and free toiletries
Flat-screen TVs with premium channels
Recycling, mini fridges, and microwaves
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and transportation
Secured self parking on site (USD 5 per day; includes in/out privileges)
Wheelchair-accessible parking available
Food and drink
Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 6.00-13.95 per person
2 restaurants
1 bar
Restaurants on site
River Club
State Street Bar & Grill
Things to do
Fitness center
Family friendly
Free cribs/infant beds
Laundry facilities
Microwave
Mini-fridge
Rollaway/extra beds (surcharge)
Conveniences
Ballroom
Banquet hall
Elevator
Gift shop/newsstand
Vending machine
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services
Business services
Business center
Computer station
Conference center (15024 square feet of space)
Meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
Comprehensive recycling policy
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cribs/infant beds
Premium bedding
Rollaway/extra beds (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/tub combination
Towels
Entertainment
Cable channels
Flat-screen TV
Premium channels
Food and drink
Coffee/tea maker
Microwave
Mini-fridge
More
Connecting rooms available
Desk
Energy-saving switches
Iron/ironing board
Phone
Recycling
Water-efficient showers only
Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Renovations and closures
This property is closed from July 17 2024 to August 31 2024 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 50.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately USD 6.00 to 13.95 per person
Covered self parking fee: USD 5 per day (in/out privileges)
Pet fee: USD 50.00 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Rochester Plaza
Rochester Plaza Hotel
Holiday Inn Rochester Downtown Hotel
Holiday Inn Rochester Downtown
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn
Frequently asked questions
Is Holiday Inn Rochester NY - Downtown, an IHG Hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of USD 50.00 per pet, per stay. Service animals are exempt from fees.
How much is parking at Holiday Inn Rochester NY - Downtown, an IHG Hotel?
Self parking is available for USD 5 per day.
What time is check-in at Holiday Inn Rochester NY - Downtown, an IHG Hotel?
Check-in begins at 3:00 PM.
What time is check-out at Holiday Inn Rochester NY - Downtown, an IHG Hotel?
Check-out is at 11 AM.
Where is Holiday Inn Rochester NY - Downtown, an IHG Hotel located?
Located in Downtown Rochester, this hotel is within 1 mi (2 km) of Genesee River and Strong. University of Rochester is 2.2 mi (3.6 km) away. Rochester Station is 14 minutes by foot.
Holiday Inn Rochester NY - Downtown, an IHG Hotel Reviews
Reviews
6.4
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Really nice staff, clean rooms nice service but make sure you grab snacks and drinks before you get there because prices on drinks and chip are ridiculous overpriced
The proximity to the convention center was good. The hotel smelled really bad, they v only make fresh coffee 2x/day waited almost an hour to get fresh towels, there was a mouse in my room. The bed sheets did not look like they were washed properly.
Had to change room night of arrival. Toilet did not work. Front desk unresponsive. Unauthorized charge appeared. Had to chase front desk to get a commitment to fix. In general Front Desk seemed less than competent. I am not usually a complainer.
Stayed for a concert. Place was under construction but it was peaceful and the staff was nice. Just wished there was more shops around for food walking distance
Hotel was nice clena decent location security on site. Only issue was we left for coffee. It was a walk across the street for 15 mins, and when we came back our room was open with the top saftey lock propping the door open. It was not check out time and we still havent recived an answer to why our room was asessed by personal before check out time.
tawny
Stayed 1 night in Apr 2024
8/10 Good
S Jean
Traveled with family
23 Apr, 2024
Liked: Cleanliness, staff & service, room comfort
Heater was very noisy, didn’t sleep well. Phone was totally dead, only usb plugs were on tv. Only one tv station for kids. No exhaust fan in bathroom. Room was clean and comfortable and staff was amazing
Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead
Elsa
Stayed 2 nights in Apr 2024
6/10 Okay
Amara
15 Apr, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.
The room itself wasn't bad. Not the cleanest, all the furniture in the room had some sort of damage. The bathroom was tiny. The shower looked like they tried to paint it and is now peeling. There was no hot water in the room. They gave us a key for another room to use and that also didn't have hot water. I don't recommend staying at this hotel. Maybe once they finish the renovations it will be better but it is not good right now
Kyle
Stayed 1 night in Apr 2024
4/10 Poor
Jane
Business traveler, Traveled with family
13 Apr, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is under construction yet prices did not reflect this at all. Open ceiling tiles, unmarked parking areas and construction materials everywhere made the late check in frustrating. Bathroom had no toilet paper holder and roll in shower which we didn’t need but certainly important for some, just not us, and showers made the whole bathroom floor wet. Staff was friendly but at one point in the night someone tried to open our door and enter our room. My son had left the knob latch unlocked by accident and they were pushing full force. Thankfully he had closed the door latches. Hotel did not feel safe.
I never leave reviews, period. I have traveled in third world countries and stayed in youth hostels. This was worse. The hotel is not just dirty, it's filthy. Floors are gross with dust and dirt all over them. There was a half empty wine bottle on the floor of our room. Our room had clean linens and was quiet. I throughly checked for bed bugs are couldn't find any, thank god. The staff were friendly. The rooms had paper room numbers taped to the walls. One elevator was out with a sold out hotel. Panhandlers were in the lobby in the evening. The hotel is in a not so great area. Gym is under construction which is not mentioned anywhere until you get there. The neighborhood is not safe to run or walk in alone. Under construction. We paid $450 a night to stay there for the eclipse. Unbelievable. DO NOT STAY HERE!!
Terrible experience, one elevator and several restrooms out of order, room cards constantly demagnetizing, bathtub literally falling apart, seriously understaffed hotel.
Wouldn’t recommend to anyone
Hotel was under some construction. No hot water in shower on morning of Wednesday, April 3. ... Also, no fault of the hotel, but very disappointing that there are few stores open in the vicinity of the restaurant. Very few coffee shops, stors, bars or restaurants in walking distance.