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Mandarin Oriental Al Faisaliah, Riyadh

5.0 star property
Luxury hotel connected to a shopping center in Al Olaya District with 2 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental Al Faisaliah, Riyadh

Exterior
Executive Suite, Corner | Premium bedding, minibar, in-room safe, individually decorated
Lobby
View from property
Executive Suite | Premium bedding, minibar, in-room safe, individually decorated

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Room service
  • Parking included
The price is AED 1,252
AED 1,511 total
includes taxes & fees
27 Dec - 28 Dec

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Suite (Penthouse)

Suite (Penthouse) | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Suite (Penthouse)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 7
  • 2 King Beds and 2 Queen Beds

View all photos for Suite (Landmark)

Suite (Landmark) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Landmark)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 5
  • 2 King Beds

View all photos for Suite (Diamond)

Suite (Diamond) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Diamond)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 5
  • 2 King Beds

View all photos for Suite (Oasis)

Suite (Oasis) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Oasis)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Mobility Accessible

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, Mobility Accessible

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Al Faisaliah)

Suite (Al Faisaliah) | Living room | 46-inch flat-screen TV with satellite channels, Smart TV, iPad

Suite (Al Faisaliah)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Premium, Suite

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Premium, Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, minibar, in-room safe, individually decorated

Executive Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 1 Bedroom (Twin)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, Corner

Executive Suite, Corner | Premium bedding, minibar, in-room safe, individually decorated

Executive Suite, Corner

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Twin)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 1 Bedroom

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Twin Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 45 sq m
  • Sleeps 2
  • 2 Twin Beds

Royal Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Premium Room, 1 King Bed, Mobility Accessible

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 2
  • 1 King Bed

Presidential Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Twin Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 45 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 66 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom (Twin)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite (Twin)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Hyatt Regency Riyadh Olaya

Pool
Hot Tub
Spa
Kids pool
9.0 out of 10, Wonderful, (297)
The price is AED 724
AED 874 total
includes taxes & fees
28 Dec - 29 Dec
Hyatt Regency Riyadh Olaya

About the neighborhood

Map
King Fahad road, Olaya, Riyadh, 11491

What's nearby

  • Olaya Towers - 2 min drive - 1.5 km
  • Kingdom Centre - 3 min drive - 2.9 km
  • Al Faisaliyah Tower - 3 min drive - 2.5 km
  • National Museum of Saudi Arabia - 7 min drive - 7.9 km
  • Al Batha Market - 8 min drive - 9.4 km

Getting around

  • Riyadh Station - 21 min drive
  • King Khaled Intl. Airport (RUH) - 30 min drive

Restaurants

  • ‪ستاربكس - ‬1 min drive
  • ‪مطعم بيت اللؤلؤة - ‬2 min drive
  • ‪Entrecôte Café de Paris - ‬3 min drive
  • ‪ستاربكس - ‬8 min walk
  • ‪Lpm - ‬2 min drive

About this property

Mandarin Oriental Al Faisaliah, Riyadh

Luxury hotel near National Museum of Saudi Arabia
Located close to Riyadh Zoo and King Abdullah Park, Mandarin Oriental Al Faisaliah, Riyadh provides an airport shuttle, a free daily manager's reception, and an art gallery on site. Indulge in aromatherapy, a detox wrap, and a manicure/pedicure at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a shopping mall on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 indoor pools with sun loungers and a lifeguard on site
  • Free valet parking
  • Limo/town car service, buffet breakfast (surcharge), and luggage storage
  • Coffee/tea in the lobby, multilingual staff, and wedding services
Room features
All 325 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like iPads and pillow menus.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with heated floors and rainfall showers
  • 46-inch flat-screen TVs with premium channels and DVD players
  • Balconies or patios, wardrobes/closets, and separate sitting areas

Languages

Arabic, English, Filipino, French, German, Hindi, Indonesian, Italian, Ukrainian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: SAR 190 for adults and SAR 98 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • La Brasserie
  • Joud Lounge
  • The Globe

Things to do

  • 2 indoor pools
  • 2 spa tubs
  • Art gallery
  • Designer stores
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Dining table
  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms - 9

Outdoors

  • Lifeguards on site
  • Pool sun loungers

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • In-room accessibility
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated floor (bathroom)
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 46-inch Smart TV
  • DVD player
  • iPad
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 300.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: SAR 1500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately SAR 190 for adults and SAR 98 for children
  • Airport shuttle fee: SAR 460 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: SAR 300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002523

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Faisaliah
Al Faisaliah Hotel
Al Faisaliah Hotel Rosewood Hotel Riyadh
Al Faisaliah Rosewood Hotel
Al Faisaliah Rosewood Riyadh
Faisaliah
Faisaliah Hotel
Hotel Al Faisaliah
Al Faisaliah Hotel Riyadh
Al Faisaliah Riyadh
Al Faisaliah a Rosewood Hotel
Al Faisaliah Hotel A Rosewood Hotel
Al Faisaliah Hotel
Al Faisaliah Hotel Riyadh
Mandarin Oriental Al Faisaliah Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel
Mandarin Oriental Al Faisaliah, Riyadh Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel Riyadh

Frequently asked questions

Does Mandarin Oriental Al Faisaliah, Riyadh have a pool?

Yes, this property has 2 Indoor pools.

Is Mandarin Oriental Al Faisaliah, Riyadh pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mandarin Oriental Al Faisaliah, Riyadh?

Valet parking is free at this property.

What time is check-in at Mandarin Oriental Al Faisaliah, Riyadh?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Mandarin Oriental Al Faisaliah, Riyadh?

Check-out is at noon.

Does Mandarin Oriental Al Faisaliah, Riyadh provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of SAR 460 per vehicle applies.

Where is Mandarin Oriental Al Faisaliah, Riyadh located?

Located in Al Olaya District, this luxury hotel is within 6 mi (10 km) of National Museum of Saudi Arabia, Al Batha Market, and Al Musmak Fortress. King Abdullah Park and Riyadh Zoo are also within 9 mi (15 km).

Mandarin Oriental Al Faisaliah, Riyadh Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 72 out of 136 reviews" "
Rating 8 - Good. 31 out of 136 reviews" "
Rating 6 - Okay. 21 out of 136 reviews" "
Rating 4 - Poor. 4 out of 136 reviews" "
Rating 2 - Terrible. 8 out of 136 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adnan

Stayed 1 night in Sep 2024

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

6/10 Okay

Karl

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
CEO
Dated hotel. Spa and gym not updated in recent years
Stayed 1 night in Sep 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious hotel with friendly staff and great service
Stayed 1 night in Aug 2024

6/10 Okay

Faisal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management
Stayed 2 nights in Jul 2023

10/10 Excellent

NUHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad i choose them
overall it's was fabulous ,they were generous enough to fulfill my request:).
Stayed 1 night in Jun 2023

8/10 Good

Ahmad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to enhance the concierge services
Stayed 2 nights in Mar 2023

10/10 Excellent

MASHAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
The renovations in this room is simply top notch. The new management has made this a real 5 star hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

khaled

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying was perfect and the staff was friendly.
Stayed 2 nights in Nov 2021

6/10 Okay

Ziyad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Nikhil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
The property is in an excellent location and the furnishings were nice. When we moved a chair, however, we found a pile of pretzel bits beneath it indicating only surface cleaning between guests. This improved after I complained. The internet was frequently interrupted and not secure (Google Chrome didn't even want to go there as the security was outdated). Room service menu is limited and expensive (and the food is generally over-seasoned and over-cooked). The restaurants in the building are also expensive with average food. During busy times it is impossible to get the front desk or housekeeping to answer the phone (all buttons for service on the phone are usually answered by a lady with barely adequate English who relays the messages rather than by the people in the department you are attempting to call). We had to walk a long distance through the middle of an Italian restaurant to reach the elevator to our suite. The noise from the same restaurant can be quite loud after 10 p.m. and can be heard inside the suite. It was an okay hotel for a few days, but I would not call it a five-star hotel.
Stayed 10 nights in Jun 2021

10/10 Excellent

Faisal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Stayed 1 night in Dec 2020

6/10 Okay

Khaledalmulhim, Alkhobar - saudi arabia

Traveled with family
Liked: Cleanliness
Not easy to reached... bad location because of that ... costed me 250 SAR ... as the reception says it’s not his fault neither I But unfortunately that makes me pay 250 sar for late check out . That means it’s not perfect Choice next time
Stayed 1 night in Dec 2020

4/10 Poor

Ahmed

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay.. poor service
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had higher expectations, for me it’s important to have a working fridge and they took time to fix it, and impotent to have the spray for toilet and needed to install it,
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

youssef

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible stay
was terrible they have renovation in the bulding and should not accept reservations or at list to inform the customer. my reservation was for two night and i stay for one night only due to non comfortable stay and they refuse to cancel one night as my reservation was non refundable
Stayed 2 nights in Feb 2020

10/10 Excellent

Yasmin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it it was wonderful stay
Stayed 2 nights in Feb 2020

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in Al Faisaliah Hotel for two nights during a business trip. The hotel was amazing, the room excellent, the service excellent. The staff were very friendly and helpful, and the food in the Brasserie for breakfast and dinner was fantastic. Unfortunately, the WiFi was not great so the connection was inconsistent and relatively slow.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Ozge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019