See all properties

Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
Suburban hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • Parking included
The current price is AED 372
AED 432 total
includes taxes & fees
22 May - 23 May

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible (Communications)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Hearing Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible

Room amenity

Standard Room, 1 King Bed, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 54 sq m
  • Sleeps 2
  • 1 Twin Bed

You may also like

Ad
Lobby

DoubleTree by Hilton Richmond - Midlothian

North Chesterfield
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 981 reviews
The price is AED 465
AED 550 total
includes taxes & fees
26 May - 27 May
DoubleTree by Hilton Richmond - Midlothian

About the neighborhood

Map
8008 W. Broad St, Richmond, VA, 23294

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 4.0 km
  • Lewis Ginter Botanical Garden - 6 min drive - 6.1 km
  • University of Richmond - 7 min drive - 6.0 km
  • Short Pump Town Center - 9 min drive - 10.4 km
  • Virginia Commonwealth University - 12 min drive - 12.6 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Potros Mexican Restaurant - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Olive Garden - ‬2 min drive

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Hotel near Short Pump Town Center
Consider a stay at Holiday Inn Hotel and Suites Richmond West End by IHG and take advantage of a terrace, laundry facilities, and a gym. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • Coffee/tea in the lobby, an elevator, and a water dispenser
Room features
All 190 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English

Similar properties

Exterior

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.0 out of 10, Wonderful, 939 reviews
The price is AED 371
AED 431 total
includes taxes & fees
26 May - 27 May
Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn Hotel and Suites Richmond West End by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Hotel and Suites Richmond West End by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Hotel and Suites Richmond West End by IHG located?

Located in Laurel, this hotel is 2.2 mi (3.5 km) from Bon Secours Heart Institute at Reynolds Crossing and 2.3 mi (3.7 km) from Henrico Doctors' Hospital. Regency Square Mall and University of Richmond are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 59 reviews
Rating 8 - Good. 12 out of 59 reviews
Rating 6 - Okay. 6 out of 59 reviews
Rating 4 - Poor. 4 out of 59 reviews
Rating 2 - Terrible. 2 out of 59 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iasia

Liked: Cleanliness, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was good.
Stayed 1 night in May 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just opened. Lots of food options nearby
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriella

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Seamless check in and out. Great customer service.
Stayed 2 nights in Apr 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay. The hotel was clean and no carpet was big bonus!! The hotel is new. However, eating area of breakfast was unavailable due to a water issue. The pool was not open until Memorial Day and it was 80 degrees outside my kids were disappointed. Overall, my stay was good.
Stayed 2 nights in May 2025

10/10 Excellent

Quran

Great
Stayed 1 night in Apr 2025

10/10 Excellent

Quran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

10/10 Excellent

Louellen

Liked: Cleanliness, staff & service, property conditions & facilities
Its a new property and its very nice. The handicap accessible room we are in would be great for someone in a whechair - no carpet, no threshold into the bathroom and a roll in shower with a seat. I was in a wheelchair until recently and this room would have been perfect.
Stayed 1 night in May 2025

6/10 Okay

Brooke

Liked: Cleanliness, property conditions & facilities
It was ok
Stayed 1 night in May 2025

8/10 Good

Fern

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and safe hotel. But elevator broke while I was staying there
Stayed 2 nights in Jan 2025

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom too small
Stayed 2 nights in Apr 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm at 3:15 am, outside waiting for reentry.
Stayed 1 night in May 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Weak shower and Foxnews blocked.
Stayed 1 night in May 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable! The only thing is that the shower has no pressure at all and hot water take a while!
Stayed 1 night in Mar 2025

4/10 Poor

Greta

Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed in May, they put me in a room with a broken sink, and most disappointing, no continental breakfast :( they also put a hold on my card that was not released when checking out and they said to wait 24 hours but it’s been 3 days, new hotel so there room to grow but they could definitely do better
Stayed 1 night in May 2025

8/10 Good

Tom

Liked: Property conditions & facilities
Disliked: Cleanliness
Found bloody tissues on chair when first checked in and bed wasn't made after first night of stay
Stayed 2 nights in Mar 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
I gave ratings above. That's all you get of my time.
Stayed 1 night in Feb 2025

6/10 Okay

cing

Liked: Cleanliness, staff & service
my fridge and microwave weren’t plugged in and i couldn’t reach front desk
Stayed 1 night in Apr 2025

4/10 Poor

Lakia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I walked in to a lobby full of loud, very tall teenagers. Then checked into a dirty room. Dirty washcloths, dirty towels, dirty shower, dirty toilet, and an unmade bed and had to then take all of my belongings back down to the lobby to get a new room. Then the next day, I was napping and had the DND sign hanging on my door and the housekeeper came in anyway, woke me up, saying she didn't check to see if someone was actually still in my room. Very disturbing.
Stayed 1 night in Apr 2025

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
I have said enough... customer service is NOT their forte.
Stayed 1 night in Jan 2025

8/10 Good

Janisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ⭐️⭐️⭐️⭐️ (4 out of 5 stars) Rating: 8/10 — B+ Overall My first impression of the hotel was excellent — the lobby was very clean, modern, and inviting. The front desk staff were professional, warm, and welcoming, which made check-in smooth and pleasant. However, when I got to my initial room, I noticed the shower floor was slightly dirty and there was an unpleasant odor, similar to a bowel movement. Additionally, the room phone wasn’t working. I reported this to the front desk, and the receptionist immediately resolved the issue by switching me to a new room and even gave me a complimentary breakfast voucher for the inconvenience. That level of responsiveness was truly appreciated. Later that evening, some teenagers were being loud in the hallway around 11 PM to midnight. I called the front desk, and they quickly took care of the situation, allowing me to get a good night's rest. On the day of checkout, I had difficulty using the laundry room since the washer required a mobile app to operate and the code wouldn’t link to my phone. When I briefly stepped away to grab something from my room, another guest took my clothes from the machine. Thankfully, the incident was caught on security footage, and once again, the receptionist handled it professionally. They compensated me with money to wash my clothes at an outside laundromat, which I greatly appreciated. Despite the initial hiccups, the staff truly made the difference — I give them a 10/10 for their professionalism, kin
Stayed 2 nights in May 2025

6/10 Okay

Mona

Stayed 1 night in Apr 2025

2/10 Terrible

Jared

Stayed 6 nights in Apr 2025

10/10 Excellent

Quran

Stayed 1 night in Apr 2025