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Hilton Garden Inn Richmond Innsbrook

3.0 star property
Relax with a rejuvenating soak or energize at the 24-hour gym, then unwind over breakfast at this charming urban retreat.

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Lobby
Exterior
Lobby
Reception
Richmond's business district welcomes you to Hilton Garden Inn Richmond Innsbrook, where modern comforts await. Unwind with a visit to the spa tub or take a dip in the indoor pool. Savor American cuisine at Great American Grill and connect to in-room WiFi while enjoying helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Hot Tub
  • Pool
  • Parking available
The current price is AED 325
AED 378 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay movies

Room, 2 Queen Beds, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Shower/tub combination
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay movies

Room, 1 King Bed, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Shower/tub combination
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Premium bedding
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Shower/tub combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Shower/tub combination
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Flat-screen TV, pay movies

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Shower/tub combination
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King

Flat-screen TV, pay movies

King

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Designer toiletries
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Designer toiletries
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
9.6 out of 10, Exceptional, 2,610 reviews
The price is AED 446
AED 519 total
includes taxes & fees
20 Feb - 21 Feb
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About the neighborhood

Map
4050 Cox Rd, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 4 min drive
  • Henrico Doctors' Hospital - 8 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • University of Richmond - 12 min drive
  • Richmond Raceway - 18 min drive

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Golden Corral - ‬20 min walk
  • ‪Noodles & Company - ‬4 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬5 min walk
  • ‪Five Guys - ‬5 min walk

About this property

Hilton Garden Inn Richmond Innsbrook

Hotel near Short Pump Town Center
A grocery/convenience store, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Hilton Garden Inn Richmond Innsbrook. For some rest and relaxation, visit the hot tub. The on-site American cuisine restaurant, Great American Grill, offers breakfast and dinner. In addition to a 24-hour gym and a 24-hour business center, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Continental breakfast (surcharge), self parking (surcharge), and express check-out
  • An elevator, meeting rooms, and a banquet hall
  • Coffee/tea in the lobby, free newspapers, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 155 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 9-20 for adults and USD 9-20 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Hot tub

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • 24-hour business center
  • Conference space (2080 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 36
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Laptop-friendly workspace
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Frequently asked questions

Does Hilton Garden Inn Richmond Innsbrook have a pool?

Yes, this property has an indoor pool. Pool access is from 7 AM–11 PM.

Is Hilton Garden Inn Richmond Innsbrook pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Garden Inn Richmond Innsbrook?

Self parking is available for USD 5.12 per day.

What time is check-in at Hilton Garden Inn Richmond Innsbrook?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hilton Garden Inn Richmond Innsbrook?

Check-out is at noon. Late check-out is available for USD 50 (subject to availability).

Where is Hilton Garden Inn Richmond Innsbrook located?

Situated near the airport, this hotel is 2.5 mi (4 km) from Short Pump Town Center and 2.9 mi (4.7 km) from Virginia Hospital & Health. Regency Square Mall and Sheltering Arms Institute are also within 6 mi (10 km).

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 518 out of 1008 reviews
Rating 8 - Good. 256 out of 1008 reviews
Rating 6 - Okay. 104 out of 1008 reviews
Rating 4 - Poor. 71 out of 1008 reviews
Rating 2 - Terrible. 59 out of 1008 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Margery

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevator didn't work and we were on the 3 rd floor. The shower handle came off in my husband's hand and the hot tub jets never came on. They did give me extra points but I had to ask for them. This no way lives up to a Hilton standard.
Stayed 1 night in Feb 2025

6/10 Okay

Hallie

Traveled with family
Our power went out so we needed somewhere to go for a night. The elevators were down and no one bothered to tell us until we got there. We had to walk up stairs with our young child and all of our luggage. Apparently there is only one set of stairs and you have to go outside to use them. They only offer room service in the evening which I wish was more clear. Their faucet in the bath was loose and leaked. The keys stopped working almost immediately after receiving them and when I went to get them fixed at the front desk the person in front of me had a much nicer checkin experience than my own. The woman who checked us in was abrupt and not friendly.
Stayed 1 night in Feb 2025

6/10 Okay

Marcia

Stayed 1 night in Feb 2025

10/10 Excellent

Asmamaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevator was broken and did not seem like a recent thing. They had signs up and you had to go outside just to get in your room. We were right by the stairs and it was so nosy. Did not seem like a Hilton hotel
Stayed 1 night in Feb 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was fantastic! Building and rooms need work. Elevators are non operational and have been for over a month and we were on the 5th floor. Staff really is doing their best but big management needs to get some things right with this hotel. Bathtub stained and nasty looking, weak water pressure on shower, security lock on door ripped out of door jam and dangling. Beds were cozy, room itself was nice and AC worked well.
Stayed 1 night in Feb 2025

6/10 Okay

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities
The elevator wasnt working and I was on the 6th floor. Although not a big deal, but rather an inconvenience. Also, it appeared to be an older hotel needing some improvements.
Stayed 1 night in Feb 2025

2/10 Terrible

Clarence Mark

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Elevators were out of service. A broken shower head dripped all night keeping us up. As well as some kind of stain or growth on the shower floor. Requested a refund from them and they said it has to be through Expedia. Please process a refund
Stayed 1 night in Feb 2025

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Adam, West Chester

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was hands down the worst experience at a hotel I’ve ever had in my entire life and they refused to refund me because i booked through Expedia instead of the Hilton honors app which i also have an account for. I drove 5 hours from PA to Richmond VA only to find out upon arrival that the elevators were broken and we needed to use the stairs. You had to go outside and around the building to get to the stairs and climb to the 3rd floor with all of our belongings for my brothers wedding. There was no hot water, the toilet seat was broken as well as the toilet itself, the handle on the faucet for the sink just fell off when i turned it on. You could literally hear everything from kids running through the hallways and the rooms on either side of you. Not some for hotel pools but it had a thick nasty film on top and the whole should be closed down in my opinion until repairs are completed. They said for the inconvenience we will give you free breakfast. The breakfast was disgusting and honestly wouldn’t even be worth your money if you had to pay for it. I asked the lady working the kitchen how her day was going only to get the response “well I’m making breakfast for all you people” honestly probably going to boycott Hilton as they don’t seem to care about their customers. If you have plans to stay here don’t. There are so many other options in the area that you could actually enjoy staying at.
Stayed 2 nights in Jan 2025

4/10 Poor

Cathleen

Liked: Cleanliness
Stayed 2 nights in Jan 2025

4/10 Poor

Cathleen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Both elevators were broke. No one offer to help with bags to get to the room. We were given complementary breakfast the a receipt asking for a tip (self serve). Guest laundry was out of order.
Stayed 1 night in Jan 2025

4/10 Poor

Anthony

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A great location but the elevator has been broken for awhile. The only way up to your room was thru an outside stairwell and you couldn’t use a cart for your luggage. When we checked into our room the hot water valve to the bathroom sink didn’t work and was turned off because it leaked. I was expecting more from this hotel chain
Stayed 1 night in Jan 2025

2/10 Terrible

Ambrosio

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No way should booking be allowed with no elevators on the 6th floor... unacceptable!
Stayed 1 night in Jan 2025

10/10 Excellent

ima.

Liked: Cleanliness, staff & service
It was very quite and peaceful
Stayed 2 nights in Jan 2025

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We've been here several times over the last few years. Generally good property and value. This time, when we checked in we were told the elevators weren't working. First available floor was the fourth. Luckily as a 67 year old man I could manage the walk up and down. Plus you had to go outside to swipe your key to get to the stairs. To add a bit to this sad tale, we did not get our room serviced that night either. To be fair the hotel did comp us breakfast for the two mornings.
Stayed 2 nights in Jan 2025

2/10 Terrible

Darice

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator not working. 2 lights in the room not working. Shampoo container empty. Breakfast was disappointing. Worst Hilton property I’ve experienced!
Stayed 2 nights in Jan 2025

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Gretchen

Traveled with pets
Elevator was not working (and had not been for the past week). I should have been notified of this when I made my reservations. Because everyone was using the stairs, the landings and bannisters were filthy. The laundry room was out of service. My room was very tired, the bathroom sink’s grout was pulling away from the sink, the carpets were stained. Housekeeping started banging on doors at 9 am, waking those trying to sleep in. I will not stay here again. There are better options in Richmond
Stayed 1 night in Jan 2025

4/10 Poor

jason, brooklyn

Liked: Cleanliness
Disliked: Property conditions & facilities
broken elevators, bad breakfast
Stayed 1 night in Dec 2024

4/10 Poor

Brian

Traveled with partner
Disliked: Property conditions & facilities
Elevator had been broken for weeks and we weren’t notified until we got to the front desk. Room was dirty, breakfast was not good.
Stayed 1 night in Jan 2025

10/10 Excellent

matthew, wallkill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly folks and a clean room
Stayed 1 night in Jan 2025

10/10 Excellent

Ben

Stayed 1 night in Dec 2024

8/10 Good

Laura

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, quiet, and my daughter loved the heated indoor pool. We will definitely be staying here again
Stayed 1 night in Jan 2025