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Comfort Suites Innsbrook - Short Pump

2.5 star property
Savor a delicious breakfast buffet by day then unwind by night near a cozy fireplace. Relax in comfort with friendly staff always ready to help.

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Exterior
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace
In the heart of Short Pump, Comfort Suites Innsbrook - Short Pump offers a warm welcome with a free breakfast buffet and fireplace in the lobby. Unwind at the indoor pool or stay active at the gym, and enjoy convenient amenities like laundry facilities, self parking, and an on-site business center. Guests rave about the helpful staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Laundry
  • Gym
The current price is AED 302
AED 351 total
includes taxes & fees
16 Feb - 17 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Pillowtop bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Pillowtop bed
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Wingate by Wyndham Richmond Short Pump

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,796 reviews
The price is AED 365
AED 425 total
includes taxes & fees
2 Mar - 3 Mar
Wingate by Wyndham Richmond Short Pump

About the neighborhood

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 5 min drive
  • Henrico Doctors' Hospital - 9 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • University of Richmond - 13 min drive
  • Richmond Raceway - 19 min drive

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Five Guys - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Hotel near Short Pump Town Center
At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks include:
  • Swimming pool with sun loungers
  • Free self parking
  • RV/bus/truck parking, an indoor pool, and access to a nearby health club
  • Express check-out, coffee/tea in the lobby, and an elevator
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 125 rooms offer comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and mini fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM–9 AM
  • Coffee/tea in common area(s)

Things to do

  • Access to nearby health club
  • Access to nearby indoor pool
  • Fitness center
  • Indoor pool

Family friendly

  • Access to nearby indoor pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Sofa bed

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference space (1640 square feet)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Communal living room
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Suites Innsbrook - Short Pump?

Self parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 2.6 mi (4.3 km) from Short Pump Town Center and 3.1 mi (4.9 km) from Virginia Hospital & Health. Regency Square Mall and Sheltering Arms Institute are also within 6 mi (10 km).

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 303 out of 1001 reviews
Rating 8 - Good. 269 out of 1001 reviews
Rating 6 - Okay. 171 out of 1001 reviews
Rating 4 - Poor. 128 out of 1001 reviews
Rating 2 - Terrible. 130 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Jan 2025

4/10 Poor

Tamika

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected. Room and bathroom wasnt properly cleaned. Not family friendly environment. Our 1 yr old found a small metal bee bee pellet on the floor in our hotel room. Picked it up and almost put it in his mouth. Lots of teens partying. Strong Marijuana smells in elevator and vents. Teens tried to open door to our hotel room. We were very on gaurd and uncomfortable during our whole stay.Overall experience was poor.
Stayed 1 night in Feb 2025

10/10 Excellent

Rising To The

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so polite
Stayed 3 nights in Feb 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Rawad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallway doesn't smell good at all, the floor is very dirty, the bathroom tub drainage is very slow, the towel are not very clean. 1.5/5
Stayed 2 nights in Jan 2025

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty much as expected the room was better than expected. The staff were all pleasant and helpful. I would return if I need to spend time in that area again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looks a little run down. The floors are dirty the elevator is dirty. The guest are loud. The furniture is thrown together and looks overly used.
Stayed 1 night in Jan 2025

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and very friendly. The Lobby was clean and looked good. The room was a very nice size and very clean and in good condition. We were issued keys on check in that did not work on our room. We had to return to the check in desk 4 times and were moved to 3 different rooms on the 2nd and 3rd floor before we finally received keys that worked.The desk clerk was very apologetic and very nice. I do not know what the issue was. The person who checked in ahead of us had no problem and the people checking in behind us had no problem. The whole building is supposed to be non smoking- On the second and third floor the hallways were dirty and reeked of both cigarettes and marijuana. The smell was very strong and never dissipated- so it was obvious that guests were smoking regularly. The entire night doors slammed, music blasted, people were drinking, yelling and hanging out in the hallway. The next morning someone was passed out in the hallway and was still there when we checked out. We did not sleep the entire night. I will not stay here again.
Stayed 1 night in Jan 2025

2/10 Terrible

Kaycin-Ashley

Disliked: Property conditions & facilities
Will never stay again.
Stayed 1 night in Dec 2024

4/10 Poor

Lanae

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room had the smoke detectors removed from a previous guest and it smelled so much of cigarette and marijuana that our two smaller children started to react to the air quality. The front desk clerk was amazing and switched us rooms immediately but our next room did not have a functioning air conditioner. The clerk was so kind that she gave us fans from their office to help.
Stayed 2 nights in Sep 2024

2/10 Terrible

Savanna

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the elevators haven't been inspected in years, according to the inspections posted inside. somebody tracked mud and water through the elevator and it wasn't cleaned up by hotel staff but by another guest. the hotel smells gross inside like mildew. it also smells like cigarettes and marijuana smoke. the bathroom didn't look like it had been cleaned very well. there was hair on the floor. there are gross stains on the furniture, the bedding, and the towels. only one bath towel provided for two people. when we asked for more bath towels, we were told they would have to check if they had any. guests staying on the same floor were fighting and screaming at each other and slamming their doors literally all night long 2 nights in a row and it was never addressed. the buffet breakfast was okay. only eggs and bacon and some packaged pastries. the juice machine was broken so only hot coffee or milk to drink. wouldn't stay here again or recommend it to anybody.
Stayed 3 nights in Dec 2024

6/10 Okay

Ryan

Stayed 1 night in Dec 2024

4/10 Poor

Rene

Liked: Staff & service
Disliked: Property conditions & facilities
The cleaning staff did their best with old carpeting and worn furniture and bathroom.
Stayed 1 night in Dec 2024

6/10 Okay

Sheila, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service
Liked the location. Disliked door handle broken in bathroom and the phone was stuck together by something disgusting and didn't work.
Stayed 2 nights in Dec 2024

4/10 Poor

james

Stayed 1 night in Dec 2024

4/10 Poor

Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was great, the bed comfortable and the room was spacious which we loved. The biggest issues though were the fact that it says it’s a non-smoking hotel and the whole place smelled like smoke and there were even broken cigarettes in the elevator. Which also made a horrible sound between the 3 and 4th floor and was very disconcerting. Our main reason for booking this hotel was the biggest letdown. We have a teenager who is in a residential treatment facility and got a Christmas pass. He wanted somewhere with a pool so he could swim, something he hasn’t been able to do in almost a year. Now, I understand it’s off season but the pool is indoors. We’ve been to plenty of other hotels in the winter and the indoor pools are up and running. We went into the pool room and both the room and pool was ice cold, the water level was low and murky with a film on top. The clincher is that when we checked with staff- they said it was open and operational. That’s the part that is upsetting. Don’t tell guests it’s operating properly when it’s not. Again though, I totally understand it being the off season so I’m not going to be a Karen and demand a refund or anything. It was just disappointing for my son who had been looking forward to a Christmas swim.
Stayed 2 nights in Dec 2024

4/10 Poor

Sharon

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There were small cockroaches in the room, One of the mattresses was really uncomfortable, the entire left side was angled downwards. The air conditioner was noisy, it was not possible to close the window curtain all the way. Breakfast very poor, even the cold drink machine did not work.
Stayed 1 night in Dec 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Turn handle upward instead of normal
Stayed 1 night in Dec 2024

6/10 Okay

Howe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator felt very sticky to the touch.
Stayed 1 night in Oct 2024

2/10 Terrible

Shante

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to see and smell the rooms for yourself. My experience here was horrible
Stayed 1 night in Nov 2024

10/10 Excellent

Lynne, Standish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far...all is fabulous! Would recommend 💯
Stayed 1 night in Dec 2024

2/10 Terrible

Shetara

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sold my hotel room and the elevator was broken and random people walked up to my vehicle and opened my back door with my kids inside. Guest at the hotel fussing about the noise to the guest service worker
Stayed 2 nights in Dec 2024

2/10 Terrible

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First at all the elevator didn't work and we stayed in the 5th floor, second it needa a lot of maintainance in the room started with the old sofa bed, the bath tub
Stayed 1 night in Dec 2024

4/10 Poor

Ocean

Disliked: Cleanliness, staff & service, property conditions & facilities
smelt like weed, cockroaches were everywhere and it wasn’t clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Susana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024