Apartments in Retalhuleu Department

"Amazingly beautiful view! Great amenities, and well-located. What to do with garbage was confusing though (throw organics off balcony and leave the rest is what we did). Asked the caretaker for a broom when it became clear that no one was cleaning during our stay, but never received one."

"Do not know where to start. WE PREPAID when we registered, but the owner said we needed to make another full. There were only two plates, no cutting knives, the glasses had sticky goo all over them, the stove did not work, there was no drinking water available. The couch is a very very old futon that looks like it has been picked off the street. The front door knob came off the second time we used it (it was loose and was about to fall off when we arrived). The owner tried to make us pay for the...

"We enjoyed our stay here. Apartment was very clean and had a beautiful rooftop common area. Very spacious apartment with enough room to sleep 3-4 people. Communication with the host was top notch and very helpful. Would recommend staying. "

"We found out last minute that Expedia had overbooked the property so we were left without accommodations for multiple hours on each day. Luxury Atitlan did its ultimate best to accommodate our stay. We would love to hear back from Expedia as we were forced to move on four separate occasions. One particular night was completely off-site and was not comparable to what the nightly cost was. "

"If you do stay in one of the properties this guy owns do NOT give him cash! He is a scammer, asked us to pay him cash because according to him he had not received payment from Vrbo/HomeAway and our pending charge on our credit card would be removed. He charms you with good customer service and seems trust worthy but DO NOT GIVE HIM CASH! We've been trying to get a refund for almost a year now and Vrbo hasn't done anything about it either! Will be reporting them to the BBB as well because they...

"It is set out as a Luxury apartment but can't really qualify as such. It is nice, but quite noisy as it is right next to a restaurant with live music. Also quite smelly from all the restaurants' grey water just flowing into the lake outside the windows. The bathroom is also very damp with mold on the walls. Everything else was good though, and the hosts were very responsive."